Bynum & Sons Plumbing

Shayna f.

I'm a little surprised at the reviews on here, but then again since they seem to be mostly related to home depot contracted services I'm not. I contacted Bynum directly on NYE to schedule a septic pump out. They offered me a morning or afternoon option. I was told what the cost would be up front for a basic pump out and dig out to get to my tank lid. Derek and Zach showed up within the time scheduled. They were friendly and informative along the way. They discovered some other issues with my system but since it's from the 80's I wasn't at all surprised that I might have more that needed to be done. Their prices are reasonable compared to their chain competitors. I appreciate that they are local and family owned and will be using them going forward.

Melanie H.

This company is the absolute worst!! Customer service is the worst. First of all, there is a lack of communication between the disconnect guy and the connect guy. When the first guy came I explained to him that there was a clog in the kitchen sink and he stated it could be addressed during the connect, however the connect guy explained to meet that there was a clog and I was thinking.. yeah I was expecting you to help. He told me that the clog was in the wall and he did not have the tools for that and I would need to call another department within his company. When the connect guy left he charged 150.00 and did not provide a receipt with my neighbor. What business charges kind of money and do not provide evidence. I called the company the next morning to request a receipt and was told I would receive one from a young lady and I have yet to receive one. The connect guy also left a bucket (that does not belong) to me full of water in the middle of the floor when he left. he made such a mess as if he just tore everything out of the box, placed it in and left. I truly regret having to give my hard earned money to this company, however I trusted home depot to be aware of shoddy companies. PLEASE STAY AWAY FROM THIS COMPANY!! #veryunhappy

Melody D.

The manager named Jene took down my cares number for services at this company ..The same day my care was used several time at a Walmart ! I contacted Jene and she of course claims she has nothing to do with it and gets very disrespectful ! Then the next day,I receive a call from a guy while at work and he says What are you doing ? """"Fuck You !"""" Then hangs up the phone !! I never use my card and the one time I use it to purchase a water heater from this company,This situation happens !!! The receptionist are extremely disrespectful!

Max B.

Awesome customer service and out of the 3 quotes I got, they were the best! Matt was awesome

Jay S.

Unfortunately, my story is similar to other yelpers's -this company was scheduled through Home Depot during a new counter top installation. They were supposed to unhook an old kitchen sink and insinkerator and return 48 hours later to install the new sink, faucet, and insinkerator that we had already purchased-a seemingly simple job! Although we had already PREPAID Home Depot for the equipment AND services, and had never had a problem with the plumbing in the kitchen- after the sink was unhooked, the company workmen insisted that additional work had to be done for an ADDITIONAL $300 CHARGE !! They Insisted that they could not guarantee the work wouldn't leak unless we did as they recommended and that we could have a catastrophic leak at any time. We paid the $300 because we didn't want to delay the new countertop installation that was scheduled for the next day. When they returned to install the new equipment, they said they noticed an obviously necessary part was missing and we had to make a trip to Home Depot to try to get the needed part. After we were on our way to Home Depot to get the part, they suddenly discovered they actually had a similar part and could install it, -of course it was with yet another ADDITIONAL CHARGE. They said Home Depot agreed to cover that fee. Scheduling them was also a problem! The lady who answered their phone said we could not choose between morning or afternoon work-they would tell us when they were coming. Home Depot personnel were nice but they could not be onsite to see this or supervise-and they did not give us a choice of plumbers. I plan to ask the local store kitchen personnel if they ever read the Yelp Reviews. We will never use Bynum again!! PS After this fiasco, with hundreds of dollars of additional plumbing charges already added to the original Home Depot contracted bill, they sent me a text attempting to sell me a """"home protection"""" plan !

Karen T.

Awesome people. They are very knowledgeable and informative. I will definitely use them in all my future uses. Everyone at this business seems true concerned for the care of the septic situation and function. And they will give you several options. But remember any ideas they give also need to be backed up by truly digging it up to give accurate analogy of the situation. I will be in touch soon. Thanks

Jade T.

They were prompt and arrived at the set time, but the cost was outrageous. We called to set the appointment and we asked for an estimate and we were clear our septic tank was full. No need to say that once they got to our house the price surprisedly had doubled. No complaints about the service, but definitely paying almost $1000 to have my septic tank pumped was extremely high.

Mandi M.

Called Home Depot for a company to replace a hot water tank. The rep came out between 3-6 pm on Friday, took one look at the job and left. We called to ask him why and he said he could do whatever he wanted and hung up. Savannah at Bynum was unsuccessful in getting him to come back and replace the hot water heater. I will never, ever call them again and I'm confused why Home Depot would be associated with them.

Diane D.

First of all I was assigned this company by Home Depot to install a toilet i purchased. The contractor arrived, looked at the toilet and said it wouldn't fit, did not explain that a trip fee may be accessed, did not suggest waiting for me to go to the store and pick up another toilet, anything that could have been helpful, instead they left. 3 weeks later, after i get a call from Home Depot stating that they were charging my card for an additional $75. Even after i paid $266/toilet/pickup/installation + an adtl $100 for new toilet, and now this and they did nothing. The company sent out another contractor who finished the job in less than 30 minutes. My problem isn't this happened 3 weeks later and no communication from this company. Thank God Home Depot did the right thing.

Lynda G.

I cannot say enough good things about Bynum! We recently embarked on a major backyard project and wound up having to move our septic drain field from the backyard to the front. Justin quickly came up with a plan and the work was done on-time and on-budget and with minimum disruption for us. Bynum has since helped us out with a couple of other projects and they continue to be my #1 """"go-to"""" for all septic services!!!