By The Book Plumbing Heating Air Conditioning

John W.

My place had an emergency with a pipe leak due to old valves and luckily Leon was able to come to my place right away and fix the water line and stopped the water from continuing to pour into my home. He replaced all of my valves to help prevent it from happening again. He also did some work on my water heater to have the installation up to the latest requirements.

Will R.

We had leak in our water supply line in the late evening, and I called By the Book since they were one of the few places still open and they were located nearby. I was worried we would be without water for the rest of the day, but Leon had everything fixed within in a couple hours of us spotting the leak. Thank you!

John R.

Late on a week night, our bathtub handle broke causing water to flow out uncontrollably. Leon came out and gave me a few options, the first being the best option if it were possible. It ended up working and saved me $$$ and him from another trip. Leon was honest, reliable, and got the job done right and in a timely fashion. He showed up at 9:15pm and I was all fixed up by 10:15. Great, honest, guy. Highly recommend.

Suzanne A.

He came out on a Sunday evening in an emergency. He was very helpful & didn't try & over charge us or scare us into something we didn't need.

Emily C.

I had a very disappointing experience with this company. I had a slab leak and called By the Book to get a leak detection done. I made it clear that leak detection was the only service I needed from them that day, as I was going to weigh my options for plumbing. Leon came out and immediately was very condescending right off the bat. I get it, I'm a girl, I look young, but assuming I'm dumb is a bold move. I ask for leak detection, and Leon is already giving me the go around about why he can't do that. He tried telling me I don't have any water damage, even though I felt warm spots underneath our entire kitchen (meaning water was leaking and spreading under the vinyl). If I listened to Leon, we would have severe mold damage under our floors. I also knew there was water flowing in our bathroom and Leon said he didn't hear anything and implied I was just making up the noise. After not doing what I requested and instead doing a walk through of our whole house, Leon said he would be back in 5-10 minutes. He came back a full HOUR later! I had no idea what he was doing as I thought he was maybe preparing his leak detection equipment. Instead, he was ignoring my request and coming up with 10 different plumbing options to repipe the entire house. I was annoyed because all I wanted was a leak detection and Leon was refusing to do that. I quickly told him I wanted him to leave and he got visibly upset and threw a tantrum! I've never seen a ""professional"" old man do this. He told me I wasted his time, which I quickly reminded him that I never asked him to sit in his car for an hour. After throwing a fit, Leon finally left and I still had no leak detection done.

I called a different company, Mastercraft, and they came out, detected my leak, and showed me that I had bad water damage under the floors. They were very kind the entire time during the water remediation process and told me how to do everything through my insurance. I then called California Repipe and Plumbing to take a look at the leak and they had a very quick response time. They were extremely patient explaining the entire process to me and gave me very reasonable prices. It was clear they were not trying to take advantage of me and were there solely to help me.

By the Book Plumbing clearly does not train on customer service and they leech off people who are desperate for fixes. Be smart and do NOT hire this company! They will take advantage of you and be condescending the entire time.

Monica W.

We had a minor leak affecting our downstairs neighbor under our toilet and things were escalating.These guys were the only ones available for same day emergency service and we were almost shocked they could help us.

From the initial phone call to the owner coming himself to help us, everything was extremely professional and courteous. Prices were also very reasonable. Will definitely need to schedule another service with them when it comes time to replace our water heater.

Darrin P.

Leon and team did a great job fixing a shower leak, getting the sink angle stops replaced and changing out toilet parts in my oldish home. He's very honest with pricing. Cleaned up after their work. Very nice and professional business. Will be reaching out again to help fix my gas fireplace. Would definitely recommend to others.

Angie B.

Highly recommend By the Book plumbing, the team came out on a Sunday and installed a new water heater. They answered all my questions and concerns which gave me peace of mind. If you're looking for a reputable plumber these are your guys!!

Maryna T.

All I know is these guys are the awesome in the sauce, had a plumbing emergency and team BY THE BOOK showed up on time, diagnose the problem. And provided us with options. Thanks for your prompt service from the start to finish, 10 stars for customer service. I will be recommending this company.

Adam G.

I have used their services twice in the past few weeks. They have always been very responsive. I needed some drains to be cleared as well as an issue with my hot water heater. Communication with Leon was good. They were able to clear the drains and fix the water heater. Other improvements were discussed but no pressure was placed on doing anything immediately. They were very open to questions and explained the problems well. I've been happy with their service.