B&W HVAC, Plumbing, and Electrical

Melissa S.

We called B&W to repair a leak below a bathroom sink. My maintenance team told the technician, Dontril, exactly where the leak was. He didn't even turn any water on to test himself and refused to make the repair until we called a leak detection company out. Our maintenance staff found the leak and again told him. When we called in none of this was communicated. I then receive an invoice for $156 and Doug the plumbing supervisor refused to discount the invoice. Bad business and we will never call them again, if work is needed. I typically do not give bad reviews because there are always three sides to a situation, but these are the facts and ridiculous they won't work on the trip charge invoice when we told the tech exactly where it was. They need to communicate this information better when a service is called in.

Kurt J.

Called to have a pluged drain repaired yesterday. Service tech showed up today as scheduled, pulled in the drive and said that there were trees in the yard so he was afraid to work on the problem. He didn't even know for sure what the problem was! Maybe he should have aranged for a qualified plumber to meet him!!!!!!!!!! Sorry excuse for a plumbing company.

Melissa V.

I have worked with B&W Plumbing, Heating, Cooling and Drains multiple times for my rental property in Indianapolis. Their dispatch and customer service team are fantastic! Mesha and Crystal are always patient and helpful. Dave McDonough fixed a kitchen sink leak and replaced a kitchen faucet, sink bowl and garbage disposal. He did great work! Dontril Williams replaced a water heater for me and fixed a challenging slab leak in a tight space. He was easy to work with, communicative and went above and beyond for us.

I highly recommend B&W for your plumbing needs.

Jeanluc C.

Called B&W because of a drain clogged in the basement. Friendly person on the phone, inform me about what it would cost for the Tech to come and do a diagnostic ($118). if service is more they would take off the $118. Plumber Dave called me 15 mn before coming to let me know he was on is way. I explain to him the issue. He took his tools and rags to protect the floor. He was very knowledgeable, 30 years experience. Plumber Dave was very friendly and did a great job. the cost was $221, it could sounds expensive compare with what other say when you call but when they arrive on site they add more fees because of ""non conventional"" structure. once again, you pay for what you want. I will call them again next time I will have another issue.

B L.

Came on Tuesday, determined I was out of Frion as I suspected. Needed me to turn the AC off to thaw it out for recharging at a later date.

Called me the next day. Theyre only unavailable apptmt was Friday at 12. Then they called me on Thursday to change it to 4 oclock on Friday. Then called me at 3:30 on Friday to tell me they'd be here Tuesday. WHAT IS GOING ON ITS LIKE SAUDI ARABIA IN MY HOUSE!

They told me this is what my landlord told them, but I called my landlord and they just flat out lied about that.

He called them and now they are telling me they will be here ""sometime"" on Saturday... or is it Tuesday or Thursday or next September. There are 10,000 other AC repair people to call. Screw this.

Eric O.

If you are certain you need a new water heater than by all means, call B and W. Service is quick and responsive. However, if you would like someone to actually diagnose and or repair than do yourself a favor and call someone else. I was sold a heater that performs at a lower level than my old one. I may or may not have needed it. When I expressed concern the recommendation was to just turn it up.... To the same setting my old heater was at. So I paid 1,400 for a few days of inconvenience and a water heater I probably didn't need that operates the same or worse than the one they replaced.

Jeff T.

Called B&W to look at a hot water heater. Repairman didn't even evaluate the unit. Just wanted to see how much he could charge me. Quoted me $1,200.00 plus $250.00 to move a washer next to it! Went to Home Depot and got same unit installed for $700.00! What a rip off company! Wouldn't use them to hook up a garden hose.

Brent B.

Responded quickly when we had a leaky gas line... Right after a huge rain storm and other plumbers were saying it would be three days before they could even look at it! Obviously they didn't understand we can't go without hot water for three days! B&W came out the next day in the window they promised and made the repairs in about 3 hours. Dave explained all the repairs before he made them. we had our gas turned back on that evening thanks to an equally quick response from the gas company

M S.

Highly rated on Angie's List. I chose them after reading multiple reviews on many companies. They fixed a small problem and didn't overcharge or try to take advantage of us. I highly recommend them.

Bradley M.

These guys did a great job for me after a total disaster with Service Experts (see my review for info).

Besides replacing the furnace and coordinating with the tenant directly, they happened upon problems with the venting and addressed this issue as well, which btw was the main reason that the prior furnace was in such poor condition (blocked flow and backdrip of condensation which rusted everything out and would have prematurely degraded the new furnace).

Yes, there may be cheaper and in fact the bid from Service Experts was a bit less. However, the service and confidence they instilled coupled with the direct coordination with the tenant was the value-add and well worth a couple extra bucks.

I'd recommend them. Really nice people btw.