BW/Cook Service Experts

Mike K.

We have used BW Cook Heating and air conditioning ever since they installed our HVAC system about 13 years ago. They come to our home twice a year to inspect and clean our furnace and our air conditioning units. Since we pay $12.00/month for this service there is no other cost charged to us. All of their employees over the past 13 years have been respectful, professional, and on time with notifications. Using this service also puts you at the top of the ""list"" should you need repairs.
I would highly recommend this company for all of your HVAC needs.
One problem that I would like to mention on this occasion. ( July 2020) The communication between the office and the customer as to when the technician would arrive was very poor. This lack of communication and initial promises kept us in the house all day. As an update, this particular experience was frustrating. The technician was great and his work was great.

Patrick K.

Our water heater went out late at night and BW/Cook was easy to get a hold of and schedule a visit quickly. They were upfront about base cost for the visit too. Our service expert Derrick came early, fixed the issue immediately and then stayed long enough to be sure the water heater would still work after a 2nd cycle. He helped me better understand the system too. Couldn't have a higher recommendation.

Roger K.

The Service technician, Ron, was the best technician in every way with the customer his primary focus. He was respectful to our home and to us. We have used service experts now for about 12 years. We have purchased their heating and air-conditioning, and use them for our yearly service contract. It seems that their technicians are all long-term employees. This is a huge benefit.

Virgil L.

Thefurnace rebate of $500 and $150 is a SCAM. We had a new furnace and AC installed April 4. Part of the deal included a rebate (actually it was the ""deal maker""). Salesman said that Cook would do all the paperwork and we would get rebates in the mail in 6 to 8 weeks. Today is July12. No rebate. I have called to check on it, Salesman and rebate specialist gave me quite a run-around with various excuses. The last I talked to rebate lady, the paperwork hadn't even been sent in yet. I phoned both people this week, left a message, and they didn't answer my calls.
Thought Cook was a reliable company.???????????
P.S. the enstallers were great..... did an excellent job.

Marjorie B.

We purchased a second home and BW Cook was recommended to us for cleaning our air ducts! I don't think they had ever been cleaned. I was thrilled. Arrived when the said they would arrive. Very communicative. I recommend.

Lori T.

This is the absolute best experience I've had with any type of skilled trade company that wasn't a personal friend. My boiler kept going out, and Marty (who is very personable, informative, and honest) was an absolute pleasure to do business with. He was very conservative with his approach, fixing the cheapest possible cause first. He ordered an expensive part and kept it in his, so in case the first round of repairs was not enough to fix the malfunction, he could come over quickly and get my heat back on without any delays. Luckily, that first thing wound up fixing the issue, and I didn't have to pay for what would turn out to be an unnecessary, much costlier repair.

It doesn't hurt that the company has very customer-friendly policies: responsive 24 hour service (not just lip service), no diagnostic charge if a repair exceeds the cost of the visit, and no charge for any subsequent visits for the same problem within 30 days.

Trustworthy, reliable repair is notoriously hard to find, but I've found it here!

Dwight L.

My air conditioning stopped working on Thursday June 29. I made an appointment online with BW/Cook Service Experts on Friday. Time window was 4:00 to 6:00 pm on Friday. Left work early so I could be home by 4:00. Tech did not show, did not call - very unprofessional. Called BW/Cook Service Experts Saturday morning spoke to a call center who knows where. Nice lady, she said she could not say what time a tech would show on Saturday but he would be here. Later that morning received a email saying the new service window was from 2:00 pm until 4:00 pm. No joke the guy did not show and did not call. I will be calling another company Monday morning. Don't waste your time with these losers they overbook their techs and leave you waiting and waiting. Never again.

Steven W.

Never have had an issue with their service plan or the techs that install and repair the units. Definitely would recommend them to anyone. Randy is one the the good guys that will take care of you when he is on the job.

Kathleen M.

Very demeaning toward an older client. Repeatedly told client that ""you probably won't remember this."" Accused client of ""messing around with the thermostat as most older people do"" and of opening all the windows [not true]. Claimed nothing wrong with AC that hadn't run for 3 days in an intense heat wave and left.

Follow-up tech the next day claimed nothing wrong and repeated nearly word-for-word same disparaging verbiage toward elderly client and her disabled husband. This repair person also left with the AC not operational.

Client finally phoned her son who called BW and waited for repair person to show up. It was only upon the son's insistence that the ""repair person"" finally said that he had discovered something wrong. He said that he found an insect in the outdoor portion of the system, but couldn't show it to the son because he had blown it out and away. Son told 80+ yrs mother that it very much appeared that they were trying to get her to buy a new unit. He then told repairman to fix it immediately. Son also advised that considering the non-productive attempts to repair the AC during a warning-issued heat alert, the couple should not be charged for the repair. Repair person hesitated to agree, but did fix problem, and left when asked to do so.

SUMMARY: an elderly couple, during a warning-issued heat alert, was denied adequate service = created a very dangerous health situation and shameful customer service.

Patrick C.

For a relatively modest monthly charge, we are assured of first rate maintenance on our HVAC equipment four time annually. We have been on this program for at least 10 years and have never found fault with any of the service technicians. The service includes regular filter changes and adjustments as well as benefits regarding any repairs that are required..