Butts Plumbing

Andrea T.

Butts Plumbing installed a new sump pump with a back up battery pump for us. Ours was still working but it was over 10 yrs old. The upgrade has given me peace of mind and the price is much less than having to deal with a flooded basement.

Collin was very knowledgeable and explained everything about the new pump in detail. The installation did not take long and my appointment was scheduled quickly and conveniently.

Laura S.

We had a potential leak in outside pipes, water gushing into sump pump. Called Butts and a service tech arrived in less than 2 hours. Collin was super knowledgeable and figured out the problem. Sump pump needed to be replaced. Collin installed pump and did a great job taking out old hydro backup which hadn't worked in years. I'll certainly request Butts and Collin when I need plumbing services in future.

Mike S.

I called Butts Plumbing on a Saturday morning after one of my two water heaters went bad. I was going out of town so I needed this addressed immediately. The tank was bulging out, the expansion tank was defective, and the shut off valves were not working. I made the mistake of calling three other plumbing companies before Butts, which I will never do again. Two of the companies on call techs never called me back, and the other one couldn't make it out. Butts answered their phone, was responsive, came out within a couple hours, troubleshooted the problem, and fixed everything fast. Butts installed a new hot water tank, valves, and a new expansion tank. The technician was professional, knowledgeable, and provided outstanding customer service. He did not try to upsell me on anything, and the price was extremely reasonable for what was emergency service. I would highly recommend and I will not call another plumbing company other than Butts for service / repairs. Thanks.

Mark A.

After a terrible experience with another plumbing company , I called Butts plumbing. They fixed the problem quickly and at a much lower cost than the other company. The guy who came out was Colin and he was just a good guy all around, He was friendly and thorough and went out his way to do a good job. Butts will be my go to guys for any future plumbing needs.

Mark A.

Tracey T.

I am doing a bathroom remodel and I decided to use Butts Plumbing. They did such an amazing job on my refrigerator water line for ice. I wish I had just stayed right there. Well, because of the work on that line I decided to call them to fix my bathroom pipe. I called butts plumbing and the service manager, I believe his name was Jason, came out and said that the job would be between 350-400 dollars to remove the pipe and that if he had to cut down into my living room it would be more money. No problem there, because every quote I got at that point said 350 to 400. I chose them to do the job because I felt they were effecient and friendly from the last job. So, I got the estimate and the estimate read 525.00. I said to myself maybe it is because he added the wall already. At this point, I allowed the tech to come in to repair and because it was a Saturday I was charged an extra 50 dollars bringing the grand total to 575.00. I was okay with that because once again I thought this was a fair company. I was not home, away at a book signing event for my books, when they arrived, and my son paid the company. When I got home sure enough the pipe was gone which was awesome and they didn't have to cut into my living room from upstairs. Well....then the plot thickens.... but I received the same price as if they had cut through into my living room. I called and left a message to contact me because if you don't have to cut into my living room, then why do I have to pay the extra money as if you did.

I got the call back Monday morning and was told they could take off 25.00 because that was the cost extra of cutting into the living room. LOL excuse me??? My remodeler even laughed (Because he cuts walls out and does it for more than 25.00). So, I politely told the lady on the other end that I chose them because I felt they were an honest company. Because you see someone spending money to get the bathroom redone, you believe that I have money to waste. Thank God that I do work and can afford these things to the best of my ability. I do not recommend this company based on the dishonesty of an evaluation which led them to overcharge in the beginning and then not drop the price when they didn't do what they should have done on the contract. By right I could have requested them to come back and cut the wall, then the contract would have been fulfilled or I could waste time with my lawyer because a contract was not fulfilled. The wall, by the way, still has to be cut and I still had to pay someone to cut the wall because the wall is damaged from the tub leaking down into my living room because of the broken pipe.

Make sure you can be present at home when people like this drop by because had I been there, there would have been no way I would have allowed them to get my card information. The work was not completed and there was no price reduction since they did not need to cut the wall. The original price range given to me inside of the home, without having to cut the wall, was not honored. It is not about the money, as I am a registered nurse and published author, and have made that money back since working last night alone. It is about the priniciple of honesty. I have a wise car mechanic and he once said this, ""I value relationship over money. Because if I treat my customers fairly and do not price hike them, they come back on their own because they trust my honesty and integrity."" Guess what? The lines to his little mechanic shop is out the door every day. Maybe they can learn from him that integrity goes a long way. I have recommended them since my water line, and I have called those individuals to let them know to go elsewhere. This is my review. Blessings.

Joseph M.

I called because I needed a plumber to finish the rough in for a downstairs bathroom. I was quoted a price for the rough in plus concrete work. The rough in was completed but they never came back to do the concrete work. They maybe good at plumbing but hopefully you will not need concrete work down because it seems they will just leave you hanging wondering if they will complete the work. I will not ask them to do any further work of which I have plenty.

Korenna B.

I will definitely be calling Butts anytime I need a plumber in the future!

Everyone I've encountered in the company, from my very first phone call to the plumber who came to my home have been friendly, and accommodating, and extremely competent.

definitely the place to go for fast, efficient, and affordable plumbing.

Dustin R.

Great service by Collin. he was very nice and honest. he took his shoes off and laid down a towel to keep the mess at a minimum. He cleaned up after himself and was very informative and provided options. He also reviews the other services and costs they offer. I felt they were very accommodating and what they charged me was very fair for what they did. I called the afternoon before and they were there within 24 hours. I will definitely use them again!

Chris C.

Collin came to check out a leak under our sink today. He was courteous, friendly and very knowledgeable. The leak was fixed in no time at all!!

Thank you so much for your quick response and for sending Collin

Jeff & Chris C

Karl S.

3rd plumber Around Avon lake ive used. First to not disappoint. Called ahead like they said they would. Showed up on time. Quality looking work. Would recommend