Butterfield Plumbing

Catherine L.

Herb is a very kind very skilled man. I knew my water heater was on its last leg when it started leaking pretty heavily. I went to Home Depot and got put in touch with their preferred service company. However they did not make me feel good about the whole thing (single woman with no clue on home repair). My neighbor suggested I call Herb for a second quote. He took the time to answer all my silly questions very patiently and offered to come the next day for a full repair. Very happy about it. PS: send him texts, don't leave VMs.

Suzanne M.

He did a great job fixing another plumbers bad job. He uses quality parts and he does great work.

Lisa Soma Y.

I needed to get my jacuzzi bathtub removed and replaced with a new tub. Herb and Paul did a great job with working around my tenant's odd work schedule. Paul was able to figure out the cause of the leak as well. They have reasonable pricing with quality work. I just called them today to have Paul come out and take a look at my dishwasher. It feels good knowing that I can rely on Butterfield Plumbing.

JJ S.

I used Butterfield Plumbing four years ago for a huge plumbing mess at my house (water backup in the basement), and was happy with them then. I paid them a lot of money, and it was a big job for them. The same problem happened last week. I called their ""emergency service available line"" after business hours, which just went a recording. I left a voice mail. I never received a call back, so I went with another plumbing company. I won't return to Butterfield. First of all, I don't think they even have emergency service, but second-very poor customer service to not even return my phone call (especially for a returning customer). What a disappointment.

Savvy S.

Butterfield Plumbing saves the day. My 13 year old gas Hot Water Tank stopped working. After patiently helping me over the phone it was determined I would need a new tank. They were fast to respond and replace the broken tank with a new one. In fact the install of the new tank is positioned much better than the old tank. Thank you

Ben H.

Butterfield was a fantastic plumber. It's been a while since I used them, but I had never left a review. The redid all of my rough plumbing for a remodel and were quick and efficient. It was a couple day project and the lead plumber on site, was very knowledgeable and quick. After 2 years I have had no issues with their work and they are one of only 2 plumbers I can recommend from the 8 I have used in the past. They might be booked out a bit, but worth the wait.

Gyongyi A.

This is an interesting company. Simple task: toilet refilling 10-15 x/day- takes 3 visits, total of: $1054.48. Given that it took 3 attempts to resolve only $396.48 charged. Initially $108.40 charged for a 2 minute screw turn. As problem not resolved 2nd visit: $225 for fill valve replacement (TTR005), and handle replacement $89 (ATR017) problem persists: 3rd attempt- the new items paid for with second visit removed, replaced with used parts and generously not charged for ""major toilet rebuild"" at $394 (TTR020) and replace flash valve and bowl gasket at $264 (TTR019).
Bottom line: refilling resolved- that's great!- 3 visits, paid for new parts that then replaced with used parts on 3rd visit, charged $396.48 total.
Make up your own mind regarding work ethic, skill and cost. Workers arrived on time.

V J.

Initial inspection was free.
Paul arrived on time.
Identified the issue location.
Fixed the issue.
Was knowledgeable.
Explained a few more things to do.
Over all experience 5 star.
Would recommend/prefer.

Annie G.

These guys are total flakes with terrible customer service. They came out to our house after having to wait 10 days to get them there and they diagnosed the issue. They quoted a ridiculous price which we agreed to because it was for our rental unit and our renter's needed heat after waiting patiently for 10 days. They scheduled an appointment for two days later and never showed. They did not call to tell us they were running late or could not make it, technician/plumber's voicemail was full so could not leave message, we called service center twice where they put is throw a circus asking for the spelling if our name, street address, etc with no answers, call backs, etc. #Total Flakes! @butterfieldplumbingsucks #butterfieldplumpingsucks.

Christopher B.

December 2017-January 2018: pump they installed one year ago has failed. Have called several times and left messages; no one ever returns my calls to repair a system that is well within warranty. Average of 0 stars and 5 stars = 2.5, but I'll round up to 3.

January 2017: Called regarding a gas valve and received an appointment for about 36 hours later. In the meantime, our sump pump failed. When Paul the plumber arrived on time, he also checked out our sump pump, scheduled emergency vacuum and disposal of the overflow sewage, acquired a new pump and installed it all within a few hours. Kind person and quite helpful.