Butterfield Plumbing

Julia L.

In the process of recovering from a really bad remodeling job of my MIL apartment, I came to discover that the ""contractors"" I had used left one side of a two-sided sink completely unplumbed and the plumbed side pretty unusable. After seeing all the really great reviews of Butterfield, I called them and had them come out to look at it. Of course, the problem was bigger than anticipated but they took it in stride, made me feel really comfortable that they knew what they were doing, and had me schedule a time for them to come back. I'm incredibly pleased with the results. They did the work quickly and the area was left really clean so my tenant wasn't put out too much. I will be using them again.

Liz W.

Wow, I'm pretty sure we've found the most honest plumbing company in the universe. My husband and I discovered a leak in our kitchen sink. We found these guys and gave them a call last Thursday night and they asked if we could wait until Monday. The leak wasn't an emergency so we said we could wait.

Derek came by, took a look and fixed the problem in 5 minutes and you wouldn't believe how affordable it was. I'm not about to name any quotes, but trust me ... their honesty and quality of work is worth every cent.

Rio V.

I can't believe it - I have faith in a plumber.

Called after hours to say I didn't have an ""emergency"", but I was leaving town in a few days and can they fit me in on a very tight schedule for a service call to clear a drain that has been COMPLETELY clogged for over a week. They were in constant communication with me the very next morning and even finally gave me the option to call someone else in case they couldn't fit me in instead of making empty promises about ""he'll be there"", etc. I DIG straightforward honesty even if it's bad news.

They were able to send Derek who was a JOY to deal with, no BS quote at no charge. Told me EXACTLY what was going on and EXACTLY what it would take to fix it AND WHY, things I have heard for a few years but finally blew up since the old landlord never took care of it. Also came in HUNDREDS cheaper than other plumbing services have ""quoted"", never in writing and always shady-sounding, talking about the ""extensive reconstruction work"" that would be necessary...hmmm. :-/

Got it in writing and now have every confidence to schedule the work for when I get back from vacation in 10 days. WHAT AN ABSOLUTE PLEASURE. Nice work, Derek, and good show, Butterfield!!! :D

Thank you, Yelp, for helping me find them in the first place!!!

Mike S.

Hose bib that apparently had frozen last winter needed replacing. Job was done promptly and professionally. Derek clearly explained what was needed and kept me informed as he completed the work. Price was reasonable.

K T.

Called and the dispatcher said they would call me in 30 minutes. I called them an hour later and they told me they would call me in 15 minutes. They called in 20 minutes and said they couldn't do the job (clogged sink drain). Almost 90 minutes waiting for a return call for them to tell me they can't do the job. Seriously?

C P.

I agree with Rebecca, Stephen, and Erik in giving these guys a one star. I would probably given them less than one star if Yelp would allow it. Buyer beware, my experience with Butterfield was nothing short of horrible. I have a hard time believing any of the positive YELP reviews for this company. The reviews just don't make sense to me. Hopefully Yelp is checking things closely to make sure all the reviews are legitimate. Please make sure that you ask Butterfield Plumbing how many hours they expect the job to take? Ask Butterfield to provide a written estimate before the job? Ask Butterfield what the cost or price of the materials they expect to use for the job? Get precise information up front before you authorize any work or you will be left holding a large bill that they will call a ""bid"" even if the job is super simple. We asked many of these questions and only got verbal answers. We asked for everything in writing (but didn't get it in writing). It is important to make sure everything is in writing. We are considering hiring an attorney and calling the Better Business Bureau. BUYER BEWARE, BUYER BEWARE of this company.

Rachel M.

I had Butterfield out to replace some toilet stoppers, install a new garbage disposal, and then to replace and fix the water pressure pump and pressure gage. These things seemed to be successful and were a relatively pleasant experience. However now two years later I contacted them to come out and provide system maintenance (on demand water tank) as well as check on a hot water pressure issue I am experiencing. This time around has been a complete disaster.

After having to schedule out weeks in advance and taking a day to be at home away from work I was then rescheduled at the last minute (due to another emergency as another reviewer mentioned.) This would have been fine if they had actually called my phone number, instead they called the contact number from the two years prior (my former roommate), even though they took my # when I scheduled. After I called to correct my information with them they met my appointment and spent at least 6 hours at my house trying to problem solve what to do next. None of the work was completed. The associate took my pump manual with him and said they would call me back with a solution after researching. Because they had re-located the pressure valve and done things that he wanted to confirm were under warranty and didn't think my system was even built correctly in the first place. He made a lot of claims but I told him I just wanted an educated solution. However, they did not call me back! When I called them to follow up they claimed YET AGAIN that they didn't have the right phone number, they called my brother's phone number this time (I checked and he did not receive any call.) They claimed they would call me back that evening and it's been weeks and I haven't heard from them.

I have a serious issue with someone claiming work should be reviewed as under warranty and then not making an effort to follow up with the customer (even when the customer provided the phone # 3 times). This is negligent. I can NOT recommend you waste your time with Butterfield Plumbing.

Ieva K.

I took to handy-dandy yelp to find a plumber when the city of Edmonds left a note on my parents door saying that our water meter was higher than normal suggesting a leak.

I had some moments of frustration regarding their communication with me. The first was when I called to make the initial appointment, the receptionist could not provide me with any answers to any of my questions, noticing my frustration and hesitation she put me on the phone with one of the plumbers who answered every question I had. He made me feel confident about their knowledge and I scheduled an appointment.
After they came out and located the leak I was told they will contact me with a quote for repair. Days went by and no one called so I called and got the receptionist who again had zero information for me. She had the plumber Paul call me. Paul gave me a full report of what was going on. He explained to me what was holding up the process. He gave me the best case and worst case scenarios and gave me his number should I have any more questions.

Once we accepted their estimate and they began work everything went smooth. Paul kept my parents and I in the loop of everything. The leak was outside the house requiring lots of digging and holes being made. They made sure to keep any damage minimal and did an excellent job keeping the work area clean.

Paul and his crew did great quality work. I would use Butterfield again and I would recommend them to anyone who is looking for plumbers, just bypass the receptionist.

Lance M.

I booked an appointment with Southwest plumbing but was unnerved by the fact that they wouldn't quote me a price for unclogging a drain, despite several requests, saying something like ""well they have to see what is wrong first."" Is it too much to just ask for a service? Then I read all the reviews of southwest and promptly canceled the appointment (it appears there MO is to try and con you into upsells). So I did more research and went with Butterfield. And plumbing bliss ensued. The guy was on time, even though I ended up being late, and did the job quickly without any hint of upsell or hassle. He even put the little blue bootie protector things on the moment he walked in the house, was super nice and friendly. I am soooo happy I called these guys I cant adequately express it. I heart you Butterfield! Ok that sounds stupid. But seriously, they were awesome.

Mike B.

Same problems as other reviewers. Scheduling changes, untrained workers showed up but could only do a couple of hours then a week wait twice. Installed a pressure tank on the water heater ""required by code"" but not required at all. This resulted in the ""rocking"" of my water meter that I discovered when I received a high water bill. This is a well known problem at Seattle Public Utilities as Seattle does not have back flow prevention on their meters. Seems qualified plumbers would have known about this and how to properly install these tanks but Herb was unaware of a problem and failed to understand how this could result in the appearance of using more water. I had to remove it myself to fix the problem. Tried to focus blame on customer, dis-vowed any responsibility and acted disinterested. Over charged for work then refuses to refund difference. Used stall tactics for 3 month then total ignore of my inquiries about getting my money back. If you want to have plumber helpers showing up and then use your house as an apprentice training ground this is the company for you. Run from this company!