Butter Plumbing

Mrs. P.

Wonderful service! Great communication from all. Great follow through. I got a technician at our place within a hour. Thank you. Reasonable pricing as well.

Laurie G.

Buyer Beware of Butter Plumbing. They won't even come to your house unless you agree to pay $69 up front for them just to show up - and that fee is NOT applied to any services.

They charged me $270 for something I probably could have taken care of myself (change out a cartridge on a tub faucet handle), if I didn't have house guests coming this weekend - and that was on top of the $69 service call fee. The tech also quoted me OUTRAGEOUS prices for the other, very simple things I needed to have fixed (changing out 2 other cartridges in 2 sink faucets - $176 for EACH faucet!) He then said I should just get new faucets - which I could purchase myself - and he would gladly install them for me for $350.00 EACH! WTH?

If you live in the Summerlin area, please be aware that Butter Plumbing apparently thinks the area is spelled: S-u-c-k-e-r-l-i-n

Modest Proposal to ALL Plumbers: If there are over 100 YouTube videos showing how to replace a part that costs less than $20 at Home Depot, then you really should NOT be charging $339.00 for that service - especially when it only took 15-20 minutes!

Karl A.

Find a different plumber. I won't let these con artists back into my house. If I could give them zero stars I would. Unprofessional, overpriced, low quality. I think that sums it up. These guys flat out lied to us when they sold us our hot water heater. We had a tank heater that dies on us. They sold us a tankless heater. They didn't tell us they were using us as test for a new system. The install looks like it was done by a bunch of morons. Lines routed like oragami. The unit was put on the wrong wall. The craftsmanship is horrible. They cut extra holes in the wall because the electrician was ""having a bad day"". This unit was sold to us as maintenance free with a 12 year warranty.

The technicians also forgot to properly install the drain line so we ended up with water damage and had to replace drywall on our ceiling and wall in the room under the water heater. More ""savings"". They charged us to come out and fix their incompetence.

Two years later we are getting cold water. We call and schedule a tech to have them come check it out. They were late for our appointment by several hours. Finally they reroute a different tech to us. When they finally get here they just call customer service for the heater. They charged us for the service call and for them calling customer service (apparently sitting on hold is considered ""diagnostic service"".

Find someone else to work on your plumbing. We certainly won't be calling Butter again.

Kathryn B.

I used Butter Plumbing for the first time today.

For years, we had a contract with Yes! Plumbing. Their technicians, whether HVAC or plumbing, were almost always tidy; they were always polite and competent. But boy were they expensive.

I left the country for a while. When I returned, I went into a rental house so wasn't allowed to choose my own plumber when needed. Now that I'm in my own house again, I needed a plumber to hook up my clothes dryer and test the washer. I knew I'd need more dryer vent hose. I called Yes but was told that they don't do that. Guess the job just wasn't big enough for them. So, who to call?

I looked in ""Solera Star"" and saw ads for two plumbers, Butter and Jack. I called Butter first, because I see their trucks so often in my old neighborhood of Solera Anthem. Maureen answered promptly and immediately made me smile. She was confident, professional, efficient, helpful and polite. She scheduled a plumber to come to my new house; scheduled him for 1:30 in the afternoon of the same day I called! She contacted the plumber, Raffi, to ensure he'd have vent hose with him.

Raffi called around 11:30 and said he was running ahead of schedule. He asked if he could come earlier. He showed up looking professional (clean, tidy, well-groomed) and put on booties to protect my carpeting even though he never went into a carpeted room -- unlike the Salesman and the Installer from ADT; the first of whom refused to wear booties and the second of whom said ""I forgot mine. Sorry"" and then proceeded to spend many hours in my house, on my new carpet, in his work boots.

Anyhow, Raffi determined what needed to be done and gave me an estimate. I asked for a senior discount, so he applied that. He did what needed to be done. He also showed me that the movers had hooked the washer's cold water pipe to the hot water and vice versa. He fixed that. He ran both the washer and the dryer to ensure they worked. He asked me where I would like the appliances placed; how far from the walls, how far apart, etc. and then single handedly moved them. He cleaned the appliances.

When he was done, he asked what he could do for the $69 service fee. Even though I'm in a newly constructed home, I had a concern about water in the kitchen taking too long to heat. He and I discussed my concern and options. Although he could have sold me either one of two products, he recommended a ""wait and see"" approach which cost me nothing.

When I need a plumber, I will call Butter Plumbing.

If I enter into a maintenance contract like I had for many years with Yes Plumbing, one where they come out twice a year (beginning of winter, beginning of summer), it will be with Butter Plumbing. They are every bit as good a Yes Plumbing, but cost less (who doesn't) and they aren't so big for their britches that they refuse small jobs.

We seniors often need to hire things done that we are no longer capable of doing ourselves. The jobs aren't big but you could make a living off of a million small jobs. Butter seems to get that; Yes Plumbing obviously doesn't, so Butter got today's business and will get all future business; and they get a great review on Yelp; and I will recommend them when my neighbors ask if I can recommend a good plumber.

I like both Raffi and Maureen a LOT. Great customer service. I will definitely be a repeat customer.

J D.

Have had two different jobs done by Butter recently and they did an outstanding job in each case. Highly professional and responsive. You can easily get a hold of the owner, Shawn Butter, if you have any questions before, during or after the job.

Es M.

I'm sad to be leaving this review since my first interaction went so well when Milo came out to seal the gas line into my laundry room. Which is the reason why I wanted to give repeat business to them for possible repair/replacement of my water heater. However, as anyone that works late shift work and has to wake up early for personal appointments and operate on next to no sleep knows, it's extremely frustrating when those appointments aren't met and no notice is given.
Two times I made an appointment for a tech to come out. The first time, their dispatcher called me AFTER expected arrival time to say he was late, I forgave it and rescheduled. The second time the tech ran late with no notice and no ETA for his possible arrival, once I proactively called their office. I canceled the appointment and am now going with a hopefully more reliable service.
I may use this company again in the future since Milo made such a great first impression but it's not likely.

Bahram Y.

..........................BUYER BEWAER........................
Called these people to get an estimate for tankless water heater circulating pump, they charged me $69 to come over to tell me ""it is not a good idea and I should change my brand new tankless water heater, the technician offered to replace my new water heater for $5800 (verbally), never told me what brand, how many gallon per minute, make and model, capacity and nothing in writing...
Crooked, is the only word I would describe these people and this business....
I called the owner(Sean) he backed up his technician, and would not even offer to send a written estimate. STAY AWAY FROM BUTTER PLUMBING......!!!

cinzia d.

Fabulous!!!!!! Had to have my water heater replaced. Yes I did my research regarding average cost. The tech, Kevin, was very informative, explained all the replacement procedures that would take place. Kevin's knowledge was over the top! Though I knew it was to be a pricey procedure, it was worth the expertise that was performed. Butter didn't just replace and install, they are going to come back out and maintain my water heater. Best investment to my home! Thank you Butter and Kevin, Robert too, for listening to me babble on the phone!

Harlow K.

I have really enjoyed having Butter Plumbing come out. The last time they came out a technician missed a room he should have looked in for a water leak. When I called them and asked them to send him back out to check that area they agreed and sent him back out no charge. They are very reasonable and nice people. The tech also helped me out by taking pictures of my home when I wasn't there.

Jason K.

Had a water leak inside a wall on my two-story house. We were able to pinpoint the leak but they would not fix the leak. They wanted me to replace the entire distribution box and go without water for a week and a half. Called someone else and they had it fixed in 20 minutes