Butler W F Plumbing

David E.

Butler's was able to send a plumber the day after I called for two (non-emergency) jobs. Completed work within an hour.

Al L.

I called at 8:00 am and by 9:45 my toilet problem had been fixed. Quick, professional and courteous service at a reasonable price.

B K.

After several years of trying to find a reliable plumber in Madison, Butler is my go-to! I have worked with them on several jobs now--for repairs and remodeling--had every experience has been excellent. They are reliable, do great work, and are a pleasure to work with. Tom down at the office has gone above and beyond to help me trouble-shoot problems and make sure I got just the right products.

Tara L.

These are extremely rude people!! I am remodeling a home in the neighborhood and although I have been making a point to support Monroe St business that are surely hurting during construction I will look elsewhere for any plumbing needs. Their business neighbors should know that they are intimidating bordering on violent with people trying to navigate the construction. I would like to apologize for trying to turn around in their driveway after dropping a car load of people to support Monroe St. I can assure you it won't happen again. If there is damage to my car you will be hearing from me.

Pat M.

Butler Plumbing just finished another project for us and did a good job. Have used them for years because they provide dependable, timely and careful service.

Scott S.

V. unpleasant interaction with office staff. Had no interest in trying to help - clearly not interested in helping us with plumbing.

Matt S.

Our shower handle was leaking into the tub. Nothing big, just wasting water as it dripped. We finally decided to get this fixed after a couple months. My wife called Butler plumbing and asked them to come over to fix the leak. That's when they made a bad problem worse.

Their plumber came over and determined that our shower valve cartridge was the culprit. Unfortunately it was an outdated model so he couldn't replace it. He decided the next step was to put everything back together and seal up our fixtures - no more leaking into the tub. Problem is he never fixed the actual problem. The way to fix the problem was to replace the entire shower valve. Sure it cost more - but that was our only option.

Now instead of water leaking into our tub, we had water leaking behind our walls and down into our kitchen. Luckily we are doing some kitchen work and I had an area of the ceiling open. 6 hours after he left we had dripping water into our kitchen.

When I confronted Butler plumbing on their failure to properly fix the leak, their response was - ""Your wife told us to fix a leak, not replace the shower valve."" My wife works in IT. She's not a plumber. She shouldn't have to diagnosis a plumbing problem. Butler failed. So unless you know exactly what you need done - don't expect Butler plumbing to go the next step to actually fix the problem. In our case, all they did was hide it.

To anyone that says Butler plumbing is a good value, ask yourself - did they actually fix the problem or is it just hidden from view?

To be fair - they did come out the next day after I demanded they fix the leak the right way...

Scrantz L.

Butler Plumbing has done 2 jobs for me in my 1923 house.
Both were completed on time and with no fuss - no muss. I love it when tradesmen/women come on time.
Job 1 - they replaced the 3 gallon pink toilet with a new 1.5 gallon white one.
one year later - Job 2 - they replaced the bathroom sink faucet - and told me why it probably broke.
They do seem pricey - but I did get bids for job 1 and they came in at the same price as others -
SO, I did not even get a bid for job 2 - I just hired Butler. I really feel they are an honest family-run firm. They came out at 8 am and were done at 9 am. and I had a shiny new faucet that did not leak all over the counter.

Now-- if only the water here was not so limey- it would stay clean. sigh.

Kevin C.

I lived in Madison for 5 years and we still have our house , now rented. Butler Plumbing are the best and the most honest in Madison. And it's a rare treat. Probably the best and most honest plumbers I met since I live in the US, and to be frank, that should include also France where I come from. Rare are those birds. And for review saying the contrary, I have numerous proofs of multiple estimates where they came lower for the same service or equipment, beyond their punctual and clean service. We still use them for our rental property. Great people. If only we could use their services in Chicago!

Annie I.

While having a local plumber readily available is great, I am glad to have other options. We were charged for two plumbers (and twice the labor cost) to fix a relatively easy problem, as told to us by other plumbers. Additionally, the finishing touches they did, including calking, were not great quality. I think perhaps they feel like they have a captive audience in the neighborhood. Thankfully, that isn't the case and there are many other plumber options. We've learned our lesson.