Busy Bee Plumbing, Heating, & Air Conditioning

Jerry R.

They were friendly on the phone, and were able to schedule a time within 4 days of our call. We wanted to join the club, get the plumbing and heating inspection and also have the sink faucet replaced. Eryk was our tech who came out. He seemed to be experienced and knowledgeable. He was also somewhat personable. However, he spent an extreme amount of time on his cellphone from the time he drove up. Also charged an exorbitant amount to change the faucet. We provided the hardware, just wanted a competent plumber to install to avoid leaks. That cost $275 just for the install. And as I said before, more time on the phone, extending the time for our service way past what it should have been. We tried to like them, and were truly hoping that we had found a great company, but there were issues that will have us looking for another company. Apparently the lead in price is just to be able to severely gouge the customer when they get their foot in the door. Not what we were hoping for.

G700 G.

You really can't make this up. Freezing temp and a ""VIP"" LOL member. Called as heat was out. Told by dispatch all techs out. Call back from Ops Mgr to tell me ""I have to take care of my crew and can't have them out at all ours of the night"". I kid you not! So what is VIP mean. Nothing. 99.7 advertises they come out immediately when on VIP. NOT. Maybe just for them. Price was less than half with another vendor three days later. hmmmm. Maybe this help someone considering them.

John D.

We had a kitchen drain clog and contacted Busy Bee to clear the drain. After many hours, drain was not completely clear. Offered to pay half as the work was not completed in a satisfactory manner. Offer was refused by the manager stating that we pay for the attempt regardless of outcome. Expressed desire to discuss it with the owner, William Matheny.

Over the course of a 27 minute conversation that devolved into name calling, William equated my offer to pay half as negotiating with terrorists, called me a deadbeat, and stated he would smear my name with all the other plumbers in town. Frankly, I'm a little appalled that the owner of a company would talk to a customer in such a manner and refuse to make any sort of attempt to come to an agreement.

Needless to say, we will not ever be contacting Busy Bee for service of any kind ever again, and would strongly others to look the other way. This is not a company that cares about its customers and making things right in their eyes despite their claim of being the home of the ""more than satisfied"" promise.

Luke F.

Toilet valve would not shut off. Had to turn off main water supply. Called Busy Bee. They said, ""We'll have someone there between 10 and 6 today.""

5:50p.m. Phone rings. ""Uh, we ran out of time with our other emergencies. You we're a 'try to fit you in' and we're not going to make it today.""

""You're just realizing this at 10 minutes until six? You could not have called a couple hours earlier and mentioned you might not make it by today?""

""Uhhhh.""

""Forget it!""

DO NOT USE THIS COMPANY!!