Burton AC Heating Plumbing And More

Dennis E.

Decided to try the $99 plugged drain fix. Figured for the price it was worth a try. Well, I should have known better. The ""plumber"" got out of the big over-sized van with shinny shoes and white shirt, and dress pants, with a big notebook. It didn't look like he was ready to work on anything but my bank account. Sure enough, after showing him but drain he said that the pipe was to old and needed more than just snaked-out. He went out to his van and came back with his suggestions. Simple fix would be anywhere from $1500 to $25,000 for complete main replacement.
If a company is just using the $99 drain fix just as a ""door opener"" and no fix that day, many families will be going without the use of plumbing until they call someone reliable to fix the problem.

Maureen M.

Last May Burton scoped & repaired our lateral line for $3,200 which included a free scoping one year later as well as a free Heating & Cooling inspection. So, this May I took advantage, but upon arrival to my home the technician would not inspect the furnace saying, ""It's not the season."" The Cooling checked out fine. Next, I made the appt for the free scope and added to this call a replacement of my sprinkler shut off valve. I made the appt 2 wks in advance for 9am. A tech arrived at 5pm and quoted $988.51 for a ""top of the line"" valve replacement with 5 yr warranty! The least expensive option was $592. 27. He reassured me that I would get a 15% discount. I was so flabbergasted that I asked for a copy of the quote as proof to all I told. He refused. We declined to have the lateral line scoped, nor did we have our $36 sprinkler valve replaced.

James M.

We just moved into our new house. Our main drain backed up so we called Burton. They told us the pipe was broken in 2 spots. they estimated us at 13k. We called a second and third opionion and they told us fit was just roots. nothing was even broken and it only cost me 400$. They are thieves and liars who try to take advantage of new home owners. I will never choose this place or inform anyone to choose it as well. They either didnt know what they are doing or just were trying to take advantage. I feel they should be run out of business.

Jeremy B.

Complete Rip Off - Avoid this business! We recently had an issue with a water heater pilot light not staying lit. The service tech came out to our house and looked at it for 5 minutes ($50 service call) and then told us it would be $600 to repair it or we could buy a new one for $1500 - which he recommended because it didn't make sense to dump money into it (comparing it to his 1980 ford pinto).
The water heater is 4 years old and still under manufacturer warranty so after Burton left I called the manufacturer and they emailed me instructions on cleaning the air intake area by the pilot light and after spending 10 minutes doing that it fired up fine and is running like new.
I shared this with some folks at my office and 2 other people had similar issues with Burton trying to up-sell unnecessary services and parts.

Michael A.

From a response standpoint Burton did well. I emailed them in the evening for a clogged floor drain and the next morning they called. The tech came out that afternoon, calling before arrival as promised. That's the good part of the story. I was contacted with 7 quotes/options, ranging from $184 to $1211. The lowest included cleaning the ""restriction fault"" aka the clog, from the shower stall drain, with no guarantees. The next was $375 lifting the ""porcelain waste system"" aka the toilet, with no warranty, and from there adding years to the warranty up to 4 yrs. Being very familiar with plumbing and drains from my plumber grandpa, I chose the cheapest option. The tech cleaned it as promised and with the $30 service charge and tax, I got off with a $227 bill...OUCH! Oh, and by the way, I had a Valpak coupon for $90 for drain cleaning I presented and was informed that little gem is only to ""open a drain"", not ""clean a drain"". The tech said they would only use a smaller cable and ""poke a hole in the clog"" Are your frickin' kidding me? Who wants a drain partially cleaned, therefore, the coupon is a scam to get people like me to call. And to keep customers feeling stupid, they use terms above like restriction fault and porcelain waste system...

They did the job, but bend over, it's gonna hurt like heck.

Mike H.

If you're not ""hurt'n"", you will be after calling Burton! These guys are over-priced (except their initial service ""check-up"" to get them in), will try to sell you what you don't need and are dishonest (yes, I said dishonest). I don't want to write a 2,000 word dissertation on my experiences with them, but I will try and summarize my most recent (and last) experience with them. Last year, we decide to try Burton for routine check-up/cleaning of our AC/furnace (a good price). The technician spent a lot of time looking at our furnace (last Oct) and said our 12 yr old furnace had multiple parts that were on the ""verge of failure"". He asked me if I was a ""gambling man"" and recommended replacing the furnace before winter. We opted not to, since it was working just fine. In July, we had them out to check our AC (part of the 1 yr service plan we had signed up for - our AC was working perfectly). I was out of town and he wrote up a work sheet for my wife that said our AC was leaking freon, the fan motor and blower were bad, etc.. Not only that, he decided he should look at our furnace (he was only out to the house to check the A/C). On the worksheet he wrote, ""heat exchanger in furnace cracked"" and gave an estimate to fix everything for $5,800! I felt they were full of B.S. (they, of course put together a package of ""options"" for a new furnace and A/C and gave it to my wife. They listed 6 options with the ""Rolls Royce"" (yes they called it that) option coming in at $18,000 - and that's for a 80K BTU furnace! Unbelievable! But here is where they really discredit themselves: I had two other HVAC companies out to inspect the furnace (we didn't tell them what Burton had said). Guess what - there is no crack in the heat exchanger and everything is working just fine. I hope they will be out of business before they take more unsuspecting customers to the ""cleaners"". I plan to file a complaint against them with the BBB. DO NOT USE THIS COMPANY!!

Josh J.

Great Service - Great Employees - Great Attitude.

Services Provided: Full Main Drain Replacement, Full Replacement Upgraded to Heat Pump and Cooling System (You Cant Stop A Trane), Routine Check - Ups and Maintenance.

MAIN DRAIN
Review: From the beginning we have always had a problem with out main drain and had to get the drain de-rooted about 3-4 times a year. After so many times they asked up if we would like to just talk to someone about main drain replacement. At any point my partner and I did not feel forced or over sold. With the outstanding performance, low cost and employees with great attitudes it was a pleasure to have out main drain replaced.

Issues/Concerns: To give the good with the bad, we did have one issue when they took out retaining wall to the flower bed on the incorrect side. But they fixed it and brought in a landscaper. Not only did they rectify the issue but when the work was done they put the wall back into place and blended it into the flower bed into the wall and made a little area for our recycle and trash bins.

HEAT PUMP
Review: After the main drain replacement we had Burton offer us a free inspection of our heating and cool system. Come to find out, one of our exhaust pipes had a huge hole in it and could have one day suffocated us. We crunched the numbers and Burton's was happy to let us shop around. A day later we made the decision to go with Burton's. There were so many perks and they were the most cost effective. We not only received a free upgrade but as well part of a program that gives us discounts on routine replacement items, 10 year warranty, and a lot more. With the replacement they did everything perfect and were able to move out water heater and fit all of the new items without taking up any other space. Not to mention we now have a humidifier built in. That would be my favorite item. I am a man of simple taste.

FINAL: If you are a shopper and want the best bang to your buck Burton's is it. If you are money conscious talk to them and let them know what you are looking for in a price range. If you get multiple service they can work on price as we did. AND MOST OF ALL IF YOU WANT TO SHOP AROUND TELL THEM AND THEY WILL NOT BE OFFENDED OR GIVE YOU FALSE HOPE FROM DOING SO. They know they are the best and you will find out. If anything always spend that little extra and you will never regret as their service is top notch. They will address any problem and DO NOT tack on any hidden fees if something happens. Ex: When we had a main drain clean, they stated they needed a person to come out to scope the drain to see where the issues were at. Other companies I only call and asked about them cleaning the old drain were outrageous, THEN they wanted to charge $100+ to scope it.


Give them a chance to come out and inspect out house. Who knows they may save you like they did us from a possible catastrophe!



(And just an FYI for people reading, I am a VERY critical person and if I feel a company has done wrong you better believe that I will blast it all over review sites. But this is one of the first full positive reviews I have done)

Darin H.

My hot water heater gave out. I called 3 plumbers, I should have called more as Burton was the only one that could come that same day. First, they game much later than promised. By the time the plumber came it was 5pm. After dinking around, he came back with his estimate. I should state that he also included the water softener in one of the estimate options. The highest option for softener and water heater was 12,000....that's right, 12 grand! The lowest, which was to just replace the water heater was 1,800. Being a single parent and being so late I agreed, even though I knew I was being gouged. The plumber left me the paper work but I noticed that the receipt wasn't itemized. I thought this was really odd so I called the shop the next day and requested an itemized receipt. Long story short, I've sent Burton 15 emails and even filed a complaint with the BBB and they have flat out told me ""that's not how we do business"". Do not EVER, EVER, EVER do business with this company, they are horrible.

K C.

Please do not use this company. About a year ago, my air conditioning unit broke down and a Burton technician repaired it. This year, it broke down again. Another Burton technician came out and he explained that the unit had been incorrectly repaired by the previous technician...for a whole year. While Burton did not charge me for the second repair, my unit was incorrectly sealed for an entire year.

I wanted my money back from the original repair, which was done incorrectly and it's taken Burton two months to ""get back with me."" I've called and left countless messages for their service manager, who seems incapable of returning a phone call.

Bottom line: there are a lot of great companies who will do a proper job and who will have the decency to communicate with you if you should have any issues. Burton is not one of them.

Mike S.

Called on a Thursday afternoon when my kitchen sink stopped draining. Wasn't an emergency, so I made appointment for the following day at 3pm. Waited around all afternoon and evening. Finally got a call at 10:15pm from dispatch asking if I still wanted someone to come out. No thanks. Called their competitor who came an hour later.