Burton AC Heating Plumbing And More

Ian R.

Called at least 5 other companies and independent contractors who gave me the run around on prices, preached the ""what ifs"" and couldn't schedule me professionally. Not with Burton.

On the day of my service, I received a courtesy call letting me know that someone will be out. I received another call 2 hours later that my tech would be Bart. Bart called when he was about 20 minutes away, surveyed the problem (clogged basement drain), and wrote out and explained 4-5 different pricing options for service. He didn't push me to spend more, even agreeing to start with the typical snaking of the drain followed up with a camera (Shawn, another tech came to assist--both awesome guys!) to inspect the pipes. All this with their $99 drain special (yes, there is a call out service fee of $36, but every other company I spoke with came in at that price or above and wouldn't have brought a camera for inspection!).

VERY pleased with the professional, personal and friendly service.

Rick S.

We purchased a VERY expensive heat pump/furnace system from Burtons almost 2 years ago.
The issue isn't with the system, its with the service. We have called them at least 6 times in that 10 or so months and EVERY time they have issues with keeping the appointments. They always have the excuse that the appointments before ours went longer than anticipated. That excuse is getting laughable. I have taken 2 vacation days off and waited all day on a Saturday just to have them call late in the afternoon to tell me they have to reschedule. And on one occasion they sent out a tech that admitted he had no knowledge of how our system works. Resulting in waiting even longer. I believe that the problem is in scheduling! Once the techs do get here they are knowledgable for the most part. With the issues with scheduling I would be hard pressed to recommend Burtons to anyone.

J M.

Incredibly Poor Service. Hard Sell and misrepresentation to customers. Simple drain opening converted to complex six step investigation that identified only smile drain clog. Then upcharged due to service charge on top of advertised $99 Drain Opening. After work was completed and drain cover installed, then technician offered to provide included camera search of drain pipe to the street connection. The whole thing was a sham, not to mention how they mishandled the arrival time and caused me to drive back and forth to make the appointment. Unbelievable.

Then when I went to breakfast with seven friends, All of them warned me that they could have warned me. They all had terrible experiences in their history. Never again.

Cmm H.

Very putzy, messed around with the hose bib when he was supposed to be doing an adjustment on the toilet tank. Maybe looking for more things to try to upsell or ""fix."" Questionable.

Asked to see the main shut off valve in the basement, so showed him it was behind the washer.

Way too many trips outside to his truck, for what? Didn't seem him with any tools nor a toolbox. He did put some blue dye in the tank and I watched and nothing was leaking into the bowl (no blue dye).

Tried to sell repairs and charge over $300 for replacing parts in the tank, but I said just adjust it and replace the seal if you needed. He ""rejuvenated"" whatever that means. I looked in there and it all looks exactly the same to me. I can see nothing any different. The bill had no parts written on it, so I know nothing was replaced. The so-called rejuvenation must have been him adjusting the twist cap which I could have done in a minute. He didn't say he cleaned out anything either!

Tried to sell a $19.95/mo. service contract and I'm not sure what it covered; poor communication.

Discussed kitchen sink replacement and he said I'd probably want to also go ahead and replace the garbage disposal with a better one with stainless steel blades. I said well I'm selling in 5 yrs so why bother with that. He agreed and said I don't need a $1,000 disposal, that I could get by with a $500 one. wtf????? Go price disposals at Lowe's they are not in that price range.

The sink replacement: he suggested a farmhouse sink. I have a contemporary home and really don't want the farmhouse sink. I priced them and they are over $800 just for the sink alone (without faucet or labor). Don't think so. Again, major upselling.

Bill ended up to be over $120 for that visit.

I have a feeling we should have tried the simple fixes/adj using the Youtube videos first. Also, will update with results in the next month or two to see if his ""rejuvenation"" worked.

In any event, I wouldn't recommend this company.

Chris M.

Very inefficient. Took off 2 days of work because the company requested me to be home for a technician to do the work. They didn't show the first day, asked me to reschedule. Today is the second day, and still waiting for a technician. They told me he'd be here in twenty minutes, but it's been 3 hours. About to call them back and go with someone else who wants my business.

Nik C.

Charged over $1,000 to install a toilet and sink for my grandparents. My grandparents already owned the toilet and sink. Their ""techs"" are just salespeople. They will try to sell you on everything especially their own warranty. If you want extremely expensive service with a subpar warranty that has a lot of fine print then burton is the company for you.

Andrea H.

Called Burton at 10am on a friday morning because our kitchen sink would not drain at all. Told us they would be out between 12 & 5 that day. Gave my husbands cell number to call when they were on their way because we both work. About 2:30 get a call on my cell phone (not sure why they called it when we never gave it to them to call) and said they were running a little behind but should be out soon. 5:30 rolls around still no one shows or calls. We call them back and they say they are still behind but will definitely be out tonight still. 7:30pm...still no one shows and they call my cell again, still running behind but will still be out. 8:30pm another call....""Sorry we aren't going to make it tonight, can we do it tomorrow?"" I tell them that with 3 children all playing basketball we will be in and out all day. They ask what time would work best for me, so I tell them between 11-1. That is about the biggest time frame I had that I would be home. They say...Sorry, that won't work for us...can we pick another day? I said..this is my kitchen sink. I could see if it was just one of my bathroom sinks, but kind of need a kitchen sink to drain without waiting 3 days for someone to come snake it. Told then nevermind...next morning called another well know company and they said they would be out shortly.

Sorry but I could never recommend Burton when they just keep putting off customers like that. Makes me wonder if it was a bigger job then just snaking a drain, if they would have been out faster. If you couldn't come out that day, you should have just told me you were super busy and I could have called another company then instead of waiting and waiting for you. Then I also wouldn't have had to give you a bad review and might have tried you again next time I had a problem.

Trish L.

I called Burton to fix a bathroom faucet - the plug did not work and to replace a ballcock in the toilet. The plumber arrived and began to chat - a lot. After about 15 or 20 minutes he finally got around to asking what I called about. Now this information was given extensively over the phone but apparently not passed on to him. I showed him the two bathrooms with their respective issues. About 15 minutes later, he came downstairs to present options. He said ""What if I told you I could replace the waste disposal units (toilets) in each bathroom, replace the shutoff valves and fix the faucet for $8000?"" Of course, I thought that amount to be ridiculous. There were a few other things like 2 year warranty but still the $8000 was ridiculous. Then he said he was just kidding and the amount would be $6500. I still thought he was kidding. But he wasn't. The second option was around $4000, then $2000. The final amount was to fix the 2 things I called about and that was for $441 plus $49. Of course when I saw the $441 I said I'd want that option. I signed and then he fixed the two items which took him about 15 minutes. Later I realized I'd been totally taken. A ballcock costs about $20 and the plug part of the faucet costs less then $10. I called the office to complain but the woman who answered did not want to hear about it. The hustle to ""upgrade"" the service was just part of their deal. She said ""I'd signed"" so that was that.

The other bothersome thing was that he was doing an analysis of all the plumbing in the two bathrooms. I'd never asked for that. He had to remove personal items from various places to get to what he wanted to look at so he could tell me how awful everything was. He didn't ask if that would be ok, he just did it. That felt really creepy.

Audra R.

10/23/14

Don't call Burton unless you have so much money you don't care OR lie about that fact that you've already used drain opening agents. Luckliy after waiting 1 1/2 hours and staying home from work, the service man called me and informed me that there was a $184 hazardous materials surcharge. (Oh $184 huh? Where exactly did we pull THAT number out of?) In addition to the $29.99 fee to come to the house. And that wouldn't count the actual snaking of the drain. I told him to forget it, but with more colorful words. I called a friend to snake it twice and paid him $100 for the favor. Scam artists. $184 Racket Surcharge is more like it. I would give them zero stars but that's not an option.

A J.

Prompt reliable professional service. Excellent communication from the office staff, met all expectations, wasn't pressured to buy any service plans or extras unrelated to the current service call. I've used them twice in the last 20 years and they have been some of the best to work with. For those who whine about plumbing service fees, I have two realities for you. 1. You pay for what you get. You want cheap? You'll get cheap. 2. Plumbers are expensive. It's a fact of life. Like doctors and lawyers. If we could do the work ourselves, we would. We can't so we call plumbers. Burton is not the only plumber I recommend, but it is in the top 3 in this area.