Burke & Sons Plumbing & Heating

Cherylann M.

Brett was great, has a pump
put in my basement but it stopped working - basement was very wet. Called and spoke with Brian Friday at 4Pm and he send Brett out same night and they replaced the pump for free for it was under warranty . Thanks guys for all your help and quick customer service . Have a great holiday .
Sincerely ,
Cherylann Morris
Bradford MA

Rob B.

Burke and sons has been to my residence three times now and each time they did a great job. Matt has been on time, he is pleasant and he has exceeded my expectations each visit. I like too how Burke and Sons utilizes plumber apprentices who are learning the ropes... Matt is a great mentor to these trainees as he is an excellent overall plumber. We need more folks like Matt and his team in our local communities.If you want quality plumbing work done ... call them!

Kristen W.

I hired Burke & Sons to disconnect my broken 30 year old gas range, install a new one, and haul away the old. Justin & Adam arrived to save the day and were a fantastic duo! They were well equipped and so clean - they protected my floors and very carefully swept up all the crud and junk from 30 years ago that lurked behind my gas range before installing the new one. They were so quick and tidy. Would have given them an A right there - but here's where the story gets even better and their work is shown to be even more amazing. As they were packing up to leave I mentioned that I had a leaking shower valve / shower assembly (30 years old!) that I wasn't sure how to address. Asked them to take a look so I could hire them in the future. They took a look and quickly identified the issue and that a rebuild would solve my problem. They priced the work out and offered to complete the work same day. Well, they were able to get it done in the very same visit! Lucky for me they had the necessary Kohler parts in their supplies on their truck so they very kindly squeezed in another hour or so of work to give me a beautiful, shiny and new Kohler shower assembly in the same visit. It was a huge upgrade from the dingy sticky old shower assembly we had that was original to our 30ish year old house. What a great day, what great service! Big fan of Burke & Sons -- and woukd not hesitate to hire Adam & Justin specifically again. They were such professional and nice guys. They even made friends with my nosy / needy puppy! Big fans. Will be using Burke for our plumbing, heating / ac needs moving forward.

Micheal C.

A few years ago I called on Burke & Sons to do a plumbing job under my kitchen sink and they had a problem so they called another burke to finished the job.Today I went to clean the trap and the trap was installed upside down.How stupid is that.

Deborah K.

This is my first time using Burke & Sons Plumbing, the 2 men that showed up was early.. which is a good thing.i was having air conditioning compressor replaced. they were professional.. worked the whole time they were here. very nice. when finished wiped down all they touched due to this corona virus with lysol wipes. i was truly impressed.i would call them again if needed.

Danielle S.

These guys installed my heating system and I've been trying to get someone to come in to install a new thermostat for me. I have called three times since October and they claim they are too busy and i have not had a call back. I am floored at their response and ridiculously poor customer service. They were great one time when my heat stopped working one time but if you want something that is non-emergency i guess you are out of luck.

Victoria T.

My experience was awful with this company. Someone came in and began to work on my pipes without explaining anything, and then proceeded to charge for the unfinished work he produced. He then stated he'd come out the following week, and his supervisor spoke on the phone in a very unprofessional and inappropriate manner. He called me a liar and said ""his guy doesn't lie"" saying nobody was coming out to finish the work he left unfinished. Even after paying an absurd amount for nothing being done, I thought they would be professional and finish what they started. EXTREMELY RUDE AND UNPROFESSIONAL. DO NOT COME HERE BY ANY MEANS. Good luck if you decide to go through them.

Janet L.

I needed to call a plumber to have the gas stove disconnected. This is a 10 minute job with a one hour minimum at $116. hr. I was in the midst of doing over bathroom floors so I asked if they could remove two toilets, and if it was under one hour, possibly the vanities. The plumber, who was friendly and professional, arrived with a young man (15 or 16?) who was preparing to enter into a tech school in September. I made an assumption that gaining experience was this persons pay. That wasn't the case. I was charged an additional $85 for this young mans help, which I did not catch until I reviewed the bill more closely the next day. I called to dispute the charge and after having to correct some misinformation given to the supervisor, He told me I would be taken care of in the future when I needed more work done. I am a single woman, over 50, with my own business and I don't have patience for this kind of practice so I won't be calling back. That being said, I would recommend them for the work that they did, and showing up on time...but I caution to pay close attention to billing and the time they actually spend at the job.

Rosemary S.

Had vanity installed in our bathroom.
Another job done perfectly & efficiently by Burke Plumbing.
Dave, as always, was professional, informative & a perfectionist.
We would never have anyone else but this company.

Cheryl S.

First of all I got an estimate to have my furnace cleaned for $195-$200 plus parts. The tech came out he found that I needed some parts. He told me he had to go back to the office to get the parts I said ok and an hour later he returned with the parts and ten minutes later he was done. He then presented me with a bill for $410 I was a thinking this was a lot of money. The tech said I need to pay him so I wrote him a check and off he went. I then looked over the bill and noticed that he charged me $116 an hour and one of the hours was for going to get the parts which I think if he should have had on the truck to begin with. Next the parts were $120 and they were used parts. When my husband called the company to have them explain the cost they told him they would take $50 off the bill, we both thought that was a nice gesture. Well when I told my husband that the tech wanted payment right away he called back and told the office that we already paid and they told him that they decided not to give us the $50. This company in my opinion is the worst, we will never use them again, I wish I had known that they charged $116 an hour and that I was going to get used parts I probably would have never called them in the first place. You can be sure I will never use them again.