Burke Plumbing

Jones P.

Over charges, doesn't listen to homeowner, does not clean up after themselves. Still large black rectangle through my driveway where the laid blacktop down on white cement. Did not bother to fix. Installed Spigot in wrong location. I am not alone. Have friends dealing with the mess they made at their house. Costing them an arm and a leg. They compounded the problem. Their answer to fixing something-""we're gonna
have to bring in a crane, tear out your pool in the back yard. No no no

Lauri S.

I have three bathrooms and all of the toilets had issues, ranging from loose handles to constant running. One was so hard to flush that we just didn't use it. Burke sent out two guys, Weston and an apprentice. Both were polite, friendly, and worked quickly. Wes directed me towards the coupon online, which saved me a nice chunk of change. Two hours later, I had a brand new toilet and two completely rebuilt toilets. I would definitely recommend Burke Plumbing for their fast and professional service.

Sabrina N.

I hired Burkes Plumbing to clean out two main lines at two different properties. Upon the guy arriving at the first property, he informed me that they did not guarantee their work, this should have been a red flag, but I thought surely this is what they do for a living they can handle it. He pulled his equipment out and as he was going down the side of the house, there were some rose branches hanging out a bit. He broke them off and stomped them down to the ground and broke both of them off. NOW I have a full wooden fence that he could have stuck the branches in or there were two adults available he could have asked for help if he was unsure. They did not block the walkway they were just hanging over it. After that, he set out to clean the mainline. He ran a snake down it and then I was there when they ran water from the house and noticed it was still running slow. I asked about it and he insisted that I needed to have a camera ran down the line because there was probably damage since it still wasn't working correctly. So, I consented to have the camera ran down the line only to see that the line was indeed still very clogged. He got a bigger snake out to try to clear the line, it did not work it was unable to clear the clog, at this point there was only a 1-1 1/2 inch clearing in the line where the clog was which was causing there still to be a backup, It was small enough his flashlight size camera could not get through it and is shown as the white mass in picture 5. I asked why he wasn't able to clear the line, And he then said that I needed to pay to have it ""jetted out"" and he had the equipment with him to do it at an added fee of course. I then told him I was not giving him any more money if he was not even able to clear the line in the first place, he then got offended and kind of nasty with me and asked if it thought he was unable to do his job, to which I replied I felt he was unable to clear the line obviously since it was still clogged. He then went and got my bill, had me sign, although he would not let me see what I was signing, it was on an iPad type device and it was at the signature page and when I asked to see it he said it was just that he had come out and he would not leave until I signed. I signed and paid him $438.26. Now, we are in the same situation we were in when he showed up, the line is still clogged and he resolved nothing. And since they do not guarantee anything, I am just out of luck. I would suggest that you not hire them, and I did cancel my second job I had intended for them to do.

Jesse B.

Stop right now and hire someone else! Here is what happened to us:

Called for an estimate and met with a manager. Two plumbers (at $202.50 an hour total) showed up to work and we never got an estimate as manager ""forgot."" In a time crunch so we let them proceed anyway. My mistake for trusting them. They proceeded to not know what they were doing and went on a ""parts run"" after showing up and having to call in to see what they were suppose to do. After that hour, they finally started work. Day two the same two plumbers had to call into work as they weren't sure what to do again and went on another ""parts run"" after they showed up to our house. On the final day, two new guys showed up and didn't know what to do and spent nearly an hour on the phone off and on with the manager.

Now the fun....the bill. They charged us for the two parts runs and for their hour long lunches on 2 of the 3 days. That is a total of $810 for two guys to eat and drive around!! If that wasn't enough of a shock they also up-charged all the parts, put the hot water tank line in backwards and even though we wrote it in ink on the wall that the washer and dryer would be stackable, they plumbed for side by sides.

Sooo, Burke sent out a new guy to fix on their dollar. We overheard him say on the phone that he had no idea what these guys were doing. We have now been fighting Burke over the last 6 weeks for the $810 reimbursement for their driving and lunch time. We didn't even ask for reimbursement for all that time on the phone or their breaks smoking in their van. All they kept saying over and over, week after week was that ""the check will go out tomorrow."" Well it finally came....$202.

Don't ever use Burke Plumbing. They should be ashamed.

Linda R.

My hot water in the bathtub was intermittent. Said I needed a new hot water tank. It was the cartridge in the faucet after all not the hot water tank. Wanted a fifty Gallon tank, they put in a forty gallon. Also was to fix the stopper in the bathroom sink, which leaked after the replacement. Charged me $1800.00. Refused to make it right. They suggested a refund of the labor and they would remove the forty gallon tank. They hauled my fifty gallon away so I'd be without a tank. Also would charge me $600.00 for the cartridge repair in the faucet. After many letters back and forth and their refusal to make it right I would not recommend them to anyone.

Jennifer G.

So I asked them to come out and take a look under my house because a pipe was broken and leaking. I had water under there and my shower was completely backed up. They came out and literally took a look under the house and let us know the whole piping under the house needed to be fixed because the pipe from the shower leading into the main pipe was broken. Needless to say they didn't even go down there they just looked under there let us know that it would cost about $1,500 to redo all the piping. Since we're not educated in the plumbing department we trusted their opinion based on reviews. They let me know they would call me Monday to schedule a day to come out. Thursday rolled around and I never heard from them. I called roto rooter and they came out since Burke was in no rush to help out or reach out to let me know I would need to get in contact with a company to have the water removed from house. Needless to say roto rooter found the problem...the pipe leading from my washing machine was the pipe that had in fact broke and it was replaced...as for the clogged drain..hair way down the pipe got stuck and had accumulated over the years. Saved over a $1000 to get it relooked at. They even said the pipe that was supposedly broken was completely in tact. Then to make it even worse they send me a $140 bill to come look at the issue I had called about and did ABSOLUTELY NOTHING but charge me for an estimate!!! Scandalous company or people who don't know their plumbing. I will be disputing this charge for the estimate. Who charges for that? Will never call this place for services

Mike M.

I called Burke after our regular plumber was not available. They came out and worked maybe 1 minute and had problem fixed. Had to turn a knob. But yet charged $147. Our regular plumber came out a few months ago on another issue and charged 1/2 a service call on a job that took them 15 minutes. It is sad that some companies have forgotten about customer service and are all about the $. I will definitely not use them again and pass it along to family and friends.

Yakima Realtor R.

""Had a mid morning appointment scheduled today Monday 10/12/2020 with Burke. Burke no show!!! no call!!!

I get a anonymous call at 3:15pm. I return call.. return call with no answer no voice mail set up..I call again. PLUMBER told me to call office to reschedule since i didn't answer phone solicitor.

Called the YAKIMA office and was told, i didnt answer phone, appointment was never confirmed by them...

Said we would call mid morning...YEP 3:15 PM is when Burke called my phone.. UNPROFESSIONAL!!!

Janelle V.

We had our hot water tank replaced by Steven Lark from Burke Plumbing. He did a great job for us. Very professional and knowledgeable. Was able to work through problems as they came up (30 year old hot water tank in a closet) very happy with the work! Definitely recommend Steven L. and Burke Plumbing.

Wade B.

Top notch service. Steve came out on a Saturday evening after a pipe burst in my house within a half hour of being called. Did a great job to remedy the situation and restore water for my family after having in-laws visiting. He worked very quickly. I'd highly recommend Burke for any plumbing issues you have.