Burke Plumbing

Judy P.

We had an issue that required Burkes to move our water heater so some work could be done. They also had to take care of some plumbing issues in our kitchen and bathroom. They showed up on time, hooked up our water heater so we would have hot water and cold to the house while work was being done. The guys were so professional and really great to work with. Once the work was done they were right there to reconnect everything. Just a great company to work with.

Jeff S.

This morning
Burke Plumbing chose our Alleyway to occupy
Prohibited Yakima Waste collection from Garbage Collection
They lied about about this directly to my Wife
I have pictures that prove they lied to her.
here's a couple of them showing how completely the block it for hour although they could have used the front main steet for access.
Poor job guys.

Wendy R.

Jesse and Adrian were quick and efficient fixing a problem with our business. They took pictures along the way to keep me updated on the progress since I was not about to go into the crawl space! Would highly recommend these professionals!

George R.

I had a leak in my irrigation line which is connected to a Rosa irrigation gateway. I stopped by Burke Plumbing and they offered their services. I showed a picture of the leak and had already exposed the pipe. I stated a 4 inch pipe. That afternoon a plumber showed. He only had 3 inch pipes so had to return to get the 4 inch fittings. He then cut the existing pipe but was not prepared to stop the leakage which comes from Rosa gateways. After spending time trying to bail out an unending flow, he called for help. Another truck shows up but no equipment to stop the pipe from leaking. Finally another truck shows up with an inflatable balloon which stopped the leakage. It was getting to the end of the day so they came back the next morning to attach the couplings and pipe to complete the job. Meanwhile I was billed 4.5 hours for their journey man and 4.5 hours for an apprentice. Considering the job should have been 2-3 hours and performed by one journey man the charge was extreme. Firstly a one man job at $150 an hour should have been the amount charged. Why I was charged for their apprentice is beyond me. Then when I complained I was assured Rich would call back and we could discuss my issues. He never did. So I ended paying $225 an hour for fixing my leak and charged for 9 man hours. Bad company to do business with.

Mary S.

Was not happy with their work!They also left a big mess on the side of our house, we kept texting them and they ignored the texts. Would not recommend them to anyone!

Mark Maureen C.

We bought 5 toilets to have installed. We called Burke and asked what it would cost to hav these toilets installed. They said about $100
per toilet. This seemed reasonable to us. Having done lots of projects we always assume at least 20% higher than what quoted. ( considering possibly $600 for the installation) We scheduled the installation. They came and installed the toilets and charged us $1300. This was 2 1/2 times what they said it would be. This was the first problem. If it costs $250 to install a toilet why quote $100? Upon installation one of the toilets did not flush correctly. The installer said he would come back and take care of it if the issue continued. We also noticed that one one of the toilets the floor caps had not been installed. We called the installer and explained the issues we were having. He said he would stop by the next day. No show. We spoke to him again later in the week, again, no show. Because of extenuating circumstances we were out of town for a few weeks and couldn't deal with the issue. When we returned we set up an appointment for them to come fix it. They did not show up the day it was scheduled to be repaired. When my husband called their office they said they would come out the next morning. They sent a different technician than the original guys the next morning. When the tech got here, he asked my husband to sign a release form before he would look at the toilet. Needing the toilet to be addressed my husband signed the paper. The technician snaked the toilet and gave us ANOTHER bill for $200. It took 15 minutes on the phone with the office to get it cleared up that we were not paying another $200 for something that had been installed improperly. Their lack of service and misrepresentation of pricing is the reason I will never use Burke plumbing ever again.

Jones P.

Over charges, doesn't listen to homeowner, does not clean up after themselves. Still large black rectangle through my driveway where the laid blacktop down on white cement. Did not bother to fix. Installed Spigot in wrong location. I am not alone. Have friends dealing with the mess they made at their house. Costing them an arm and a leg. They compounded the problem. Their answer to fixing something-""we're gonna
have to bring in a crane, tear out your pool in the back yard. No no no

Lauri S.

I have three bathrooms and all of the toilets had issues, ranging from loose handles to constant running. One was so hard to flush that we just didn't use it. Burke sent out two guys, Weston and an apprentice. Both were polite, friendly, and worked quickly. Wes directed me towards the coupon online, which saved me a nice chunk of change. Two hours later, I had a brand new toilet and two completely rebuilt toilets. I would definitely recommend Burke Plumbing for their fast and professional service.

Sabrina N.

I hired Burkes Plumbing to clean out two main lines at two different properties. Upon the guy arriving at the first property, he informed me that they did not guarantee their work, this should have been a red flag, but I thought surely this is what they do for a living they can handle it. He pulled his equipment out and as he was going down the side of the house, there were some rose branches hanging out a bit. He broke them off and stomped them down to the ground and broke both of them off. NOW I have a full wooden fence that he could have stuck the branches in or there were two adults available he could have asked for help if he was unsure. They did not block the walkway they were just hanging over it. After that, he set out to clean the mainline. He ran a snake down it and then I was there when they ran water from the house and noticed it was still running slow. I asked about it and he insisted that I needed to have a camera ran down the line because there was probably damage since it still wasn't working correctly. So, I consented to have the camera ran down the line only to see that the line was indeed still very clogged. He got a bigger snake out to try to clear the line, it did not work it was unable to clear the clog, at this point there was only a 1-1 1/2 inch clearing in the line where the clog was which was causing there still to be a backup, It was small enough his flashlight size camera could not get through it and is shown as the white mass in picture 5. I asked why he wasn't able to clear the line, And he then said that I needed to pay to have it ""jetted out"" and he had the equipment with him to do it at an added fee of course. I then told him I was not giving him any more money if he was not even able to clear the line in the first place, he then got offended and kind of nasty with me and asked if it thought he was unable to do his job, to which I replied I felt he was unable to clear the line obviously since it was still clogged. He then went and got my bill, had me sign, although he would not let me see what I was signing, it was on an iPad type device and it was at the signature page and when I asked to see it he said it was just that he had come out and he would not leave until I signed. I signed and paid him $438.26. Now, we are in the same situation we were in when he showed up, the line is still clogged and he resolved nothing. And since they do not guarantee anything, I am just out of luck. I would suggest that you not hire them, and I did cancel my second job I had intended for them to do.

Jesse B.

Stop right now and hire someone else! Here is what happened to us:

Called for an estimate and met with a manager. Two plumbers (at $202.50 an hour total) showed up to work and we never got an estimate as manager ""forgot."" In a time crunch so we let them proceed anyway. My mistake for trusting them. They proceeded to not know what they were doing and went on a ""parts run"" after showing up and having to call in to see what they were suppose to do. After that hour, they finally started work. Day two the same two plumbers had to call into work as they weren't sure what to do again and went on another ""parts run"" after they showed up to our house. On the final day, two new guys showed up and didn't know what to do and spent nearly an hour on the phone off and on with the manager.

Now the fun....the bill. They charged us for the two parts runs and for their hour long lunches on 2 of the 3 days. That is a total of $810 for two guys to eat and drive around!! If that wasn't enough of a shock they also up-charged all the parts, put the hot water tank line in backwards and even though we wrote it in ink on the wall that the washer and dryer would be stackable, they plumbed for side by sides.

Sooo, Burke sent out a new guy to fix on their dollar. We overheard him say on the phone that he had no idea what these guys were doing. We have now been fighting Burke over the last 6 weeks for the $810 reimbursement for their driving and lunch time. We didn't even ask for reimbursement for all that time on the phone or their breaks smoking in their van. All they kept saying over and over, week after week was that ""the check will go out tomorrow."" Well it finally came....$202.

Don't ever use Burke Plumbing. They should be ashamed.