Budget Rooter

Jason H.

My home warranty company (Fidelity Home Warranty) has contracted with them. Similar to other reviews, the customer service has been awful. They simply will not return my phone calls. The claim was made in October and now 1 month later the issue remains unfixed.

The person who was dispatched came out to repair my broken instant hot water heater. He came out, disassembled the system, tried to install a replacement system that did not fit. He told me he would have to go order a new system and I have not heard from him since.

I've called and left multiple voicemails over the course of the past 3 weeks and received zero response. If they would just call me back and give me a response as to why there has been a delay and an estimated time to get the project completed I could be completely happy, but the failure to even try to provide customer service is beyond frustrating. I've called my home warranty company (Fidelity) and all they can tell me is that THEY cannot get a call back either. Very disappointed.

King K.

The worst customer service experience. I am amazed how some can still be in business with this pathetic business practices. I got them through the home warranty. They fixed the time and never showed up.. No updated and never bothered to contact me. Then fixed another appointment and again never showed up and no updates again they never bothered to contact me. I tried calling and the lady at front desk was the rudest person I ever worked with. I escalated with the home warranty company and finally heard from them, Appointment was fixed yet again and finally the team showed up. They came and asked for a price more than earlier fixed. We ended up getting the work done after a lot of headache.
I wanted not to give a star but that is not an option here. Do not work with them. Or work with them if you have a lot of time and energy.
WORST COMPANY TO WORK WITH

Maria L.

Horrible service , the person showed up unprepared and gave a false diagnostic. Our Home warranty company sent them out but the company had poor customer service and little knowledge of the repairs needed. I would never recommend this company to anyone. is why I am NOT surprised the poor rating.

Sara Z.

I usually don't write negative reviews; however, the way the installer, Scott, spoke to me on the phone has me so rattled I had to write something. I was stunned with his attitude, his anger and how he told me he was going to call in sick so I didn't get a water heater. All because i was concerned at how late he was going to come to my house. After 5pm because he didn't feel like working. It's unfortunate because I gave them a chance regardless of the reviews I read - especially after talking to the woman on the phone. She was great. She understood my need for hot water and although she promised Friday, she scheduled him for Saturday. Saturday was day 5. I ended up cancelling the service call and would rather go another week without hot water. Scott should be fired and American home shield should not use this company

Amy M.

Horrible customer service! I have AHS to thank for hooking me up with this mess of a business. It has been since the last tech was there on September 23rd that this house has been waiting for a water heater. Zero call backs to the MANY messages left on company phone. No one answers. Ever. I do not recommend Budget Rooter! The only reason you're getting 1 Star is because I HAVE to so I can post this review!

Ed And Nette L.

They kept in contact and returned all of my calls. That really impresses me. The plumber arrived right on time. He repaired the water heater right away.
Budget Rooter was referred to me by my Home Warranty (American Home Shield).
I know about gas water heater but when it comes to electric water heaters I am a novice! It turned out to be that the breaker inside of the water heater needed to be reset.
Thank you Budget Rooter and American Home Shield! You guys are A+++++

Scott B.

BUDGET ROOTER
THE NAME SAYS IT ALL. My home warranty sent this company to my house at which they displayed their incompetence. If your home has a clogged main line. Don't call them, they'll say they can't find the clean out and leave. I found it it in 2 minutes, and I'm NOT a plumber.

W T.

2nd time my home warranty sent Carlos from this company. I was so glad to see him!!' Awesome customer service from the moment they received my referral! Flexible, courteous, sharing and totally competent. I'll request them for any future needs. Thanks scheduler Terry and Carlos!!! Made my day and fixed my issue.

Satinia P.

If there was a way to give negative stars I would! And frankly based on my own personal experience with them, and the negative reviews listed here, I'm NOT surprised by their ratings.

I was referred to this company by my home warranty service plan. Bottom line...This company is horrible!!! Their customer service and work ethic is absolutely deplorable! How can someone stay in business operating this way?? STAY AWAY!!

Kari T.

ZERO STARS! HORRIBLE HORRIBLE HORRIBLE! Don't walk, RUN away from these scam artists. We were forced to use this company by our home warranty company (American Home Shield - also AWFUL) for replacement of our water heater. First of all, they have horrible customer service - good luck getting a live person on the phone, second of all they upcharge their parts by an insane amount. I'm talking a $39 part at Home Depot, they charged me $195 for. However, we were basically strong armed into paying their ridiculous prices when AHS only covered a portion of the repair. To top it off, after being charged $160 for a building permit (which costs $91), they NEVER EVEN pulled a permit! Permits are supposed to be pulled before work begins and they never pulled one PERIOD. This company is unethical and unprofessional! DO NOT USE THEM!!!! If all the awful reviews still haven't convinced you to NOT use this company, I hope you enjoy throwing your money and time away!