Budget Plumbing & Rooter

Andrew M.

Tried to discuss bill with them and I was hung up on twice by receptionist. Budget installed water softener a few years back and plumber came by Friday to look at it and said water softener wasn't installed correctly because he assumed it was installed by a different company. Called office and explained to them what he said and they said they won't fix their bad installation because it is out of warranty and lied about what their plumber said because they found out it was their installation. They tried to up sale me a new better water softener. $149 for a sales job. Not a trustworthy company stay away from them.

Jessica J.

Horrible customer service and don't show. We've scheduled 3 times with them over a 2 week period and they never show. Save yourself a headache and find a diffrent plumber.
This company doesn't value their customers and apparently have

Discouraged E.

Services not completed anywhere near the time frame promised. No show more than half the time. Price was $2000 more than original quote for new install of HVAC/Electric/plumbing. Install wasn't done correctly from the get go and fixes which were promised to be done still haven't been. In the one week time frame quote, it has been almost 3 and the services are still not completed. Every time I speak to someone they tell me it will be done next day, yet here I sit...

Lucas M.

Charged me almost double the agreed upon amount. Billed me for time spent correcting a mistake they made during a rough plumbing. Left me with a hole in the finished wall because there was no other way to fix their mistake. I paid in good faith with the assurance Mike (owner, also the one who gave us the bid) would call back so we could discuss. He has chosen not to honor the bid he gave us as well as has refused to call to discuss for the last week now. I hope that as I share this story others with similar experiences will share as well. This unethical behavior needs to stop.

Val W.

My friend just called me sobbing.
She was quoted 149.00 to snake her sewer line.
Instead, the workers came, stayed less than half an hour, and charged her 249.00 instead.
When she called to ask about it, they told her ""no, that's what it costs to come to a home.""
She's beside herself.
She's on a fixed income.
What charlatans.
AVOID.

Jessica B.

Not transparent with their rates and prices. They communicate in a way that is very confusing and even after asking multiple people a specific question, I only got vague answers. Procedures were not followed and I wasn't given an accurate bid for the work. I ended up paying $1578 for a new water heater installation when the bid was just over $800. I cannot recommend this company, although the work was quality. I feel that they are dishonest. Also, the workers claimed they did 4 hours of work but they were only here 2 and a half...

Update on this review, I called to see if they would come fix their mistake and they would not admit to doing anything wrong, they ignored my phone calls, and I got hung up on twice. If I could give this place zero stars I would for customer service

Madeline R.

ABSOLUTE GARBAGE PEOPLE! Gave me an $800 bid and then charged me $1600!!! When I tried to at least talk to them to see what happened, they said that the invoice was signed and they were done talking to me. And hung up!!! THERE WAS NO SIGNED INVOICE!!! LYING, CHEATING THIEVES!!!! DO NOT USE THIS BUSINESS!!! They don't even deserve 1 star!

Lisa F.

I was given a time frame from 1 until 3 to come install my water purifier I already bought (simple job). I had to call the office to see where they were as it was 3:15 and no one had shown up yet. I was told Mike, the owner would be coming. Sure enough, he showed up A HALF HOUR LATE (from the three-hour window). He did not call that he was on his way like the dispatch said he would Then, he shows up knocking ON MY GARAGE DOOR! Not cool. It took them 20 minutes at max to install the purifier. Then they zinged me with an $89 bill. They said they get paid $89 an hour. Well, they worked only on it for 20 minutes. When I asked if they offered any kind of discount for being late, he said they did not. I will not be referring this company nor using it again. There are too many companies out there that want my business. This one obviously did not. Completely appalled the owner would allow such poor service.

Richard L.

One of the most dishonest and confrontational companies our family has ever experienced. They should be called ""as long as you don't have a budget"" plumbing. They will take your money and promise you that they will show back up. They will come back with tons of extras and extra charges. They don't stand behind their work and when we called Time after time after time for them to come back and fix their mistakes there is no response. They have stolen from our family. The owner is confrontational at best. He is a rude little man with a mega attitude and ego. I watched my poor daughter and son-in-law get absolutely yelled at by him. He has a foul mouth man and his company is filled with issues. Run away from these guys as fast as you can. Absolutely disgusting what they do.

Jason W.

We were mortified to find out yesterday that our sewer line was backed up into our basement and we had several inches of standing water, complete with sewage. Being a Sunday evening, we couldn't call our regular plumber, so I found these guys through a Google search. They had someone at our house within 30 minutes. Unfortunately, the problem was bigger than any of us thought, and with their limited equipment that they had available on the weekend, they were not able to completely fix the problem on Sunday night. They did not charge us on Sunday and had a full crew there with bigger equipment first thing Monday morning. After getting us fixed completely, they informed us that we would not have to pay for the after hours call. They also contacted a disaster cleanup team for us and set all the wheels in motion to getting everything repaired. They went the extra mile for us and still are. They have turned what was a complete nightmare into just an inconvenience. Our thanks go out to the three people who came out to help us as well as the whole team. Thanks again guys.