Budget Plumbing Heating & Air

Randy M.

I wouldn't use Budget Plumbing Heating & Air again and would not recommend them to anyone! My Air conditioning went out in my newly purchased home early last week. So I got a reference from my real estate agent since I am new to the area. I called Colt Platke and he said he would be there between 8:30 and 9:00. He was very late to arrive but checked the system out and said everything looked good except the filter was dirty and topped off the freon for $100. I was impressed until 2 days later when the temps reached upper 90's my AC quit again in the heat of the day! Apparently he missed something!! I texted him that evening and after providing him some information he said the compressor was overheating and would try to come out on Sunday (which was 3 days away). He said he was too busy with new install jobs to fit me in sooner. Okay I can deal with that as long as the AC worked in moderate temps. So I waited around Sunday and he was a no-show. No phone call or courtesy call to let me know he wasn't coming. Okay so maybe something came up?? Monday same thing! No phone call and no response to my text. He finally texted me at 8:30pm tonight and said the soonest he could get to my problem was Wednesday!!! Another 2 day delay and the house is over 90 degrees! Again he is too busy working on commercial projects. This small business is too busy with commercial jobs so homeowners don't count on him getting to your house in a timely manner. I had such high hopes and tried to be patient with him but this week is supposed to be over 100 again and my house is unbearable! In the meantime, I found another AC company that can come out tomorrow and actually seems concerned about me living in a house with temps over 90 degrees. Apparently good customer service isn't part of this company's business plan!

Kristi S.

DO NOT USE OR TRUST BUDGET PLUMBING HEATING AND AIR! Colt Plotke and Brian Calfee basically hustled me to get my plumbing job...a pretty major job for a home owner. Ripping out my sewer lines and replacing them to my septic. Call me crazy, but when you have sewer lines replaced outside, one would think that would include actually burying them.
The gist is, I own a cabin that I rent on Airbnb. I don't live in the area, but my parents do. However, they both had Covid pneumonia and weren't able to be there for the work to really monitor what was going on. Colt asked that I just trust them, have some faith. I stupidly chose to do just that. Even after explaining to them that I was a single mom on a pretty strapped budget and that $5k was literally everything from my savings, they still did this. Unfortunately, I had a renter coming to stay at the Airbnb, and had to have the job completed before they arrived, so I was on a bit of a time crunch.
They quoted me a price between $5-7k to do the job. I told them my cap was $5k, and if the job would be any higher than that, I'd need to continue shopping around. They took the job, and said they would do it for $5k. That is on the contract we signed.
I had a great conversation with the both of them, Brian and Colt both assured me they would leave me 100% satisfied, would guarantee their work, would give me a price breakdown of where the money was going. I got none of that.
Instead, what I got were excuses as to why they couldn't give me a breakdown of cost for labor, parts, and the use of machinery.
I also got the pipe they replaced left, rather than being taken as trash, and now have to find a way to dispose of. I also got pipes that are literally sitting above the ground. Just waiting to freeze, because instead of burying them, they covered them with pea gravel, which the rain promptly washed away two days later. When my dad went to check, everything was sitting exposed.
I contacted Colt, as he is the owner. I sent him pictures and a video of how it looked. My driveway was caved in from not being filled properly on the part that was covered. They took about 3 ft off my driveway, by placing a clean out where it will be in the way of anyone pulling in. And of course, the 75-100ft of pipe that was sitting above ground and exposed.
He proceeded to tell me I'd have to hire a landscaper to come bring in dirt and more gravel to cover (even tho gravel was supposed to be part of my contract). He had Brian call me (he refused to call me back) and Brian did a lot of yelling at me, then hung up on me. I texted Colt multiple times, only to be ignored. I asked him today if my work is still guaranteed if the pipes freeze and bust as a result of him not having them buried, and extended one last olive branch to try to get them to finish the job they started, and his response was to stop texting him.
He referred to him having a contract with Deer Lake golf courses in his pitch to get me to go with them. I asked if they or any of their other customers would be happy with having their sewer lines left above ground.
I have never dealt with more unprofessional, scam artists.
I have pictures and the contract I'd be happy to share with anyone considering using this company so you can see what you'd be getting yourself into. Please beware of their ethics if you choose to go with them.