Budget Heating Cooling & Plumbing

James C.

I'm going to have to sue this company. They didn't finish the job and I moved a lot of my grandmothers things when she died into my place including her china and china cabinet as well as a chest of drawers for storage purposes. I was having a conversation with my mother about the heating and cooling situation and she said that the chest of drawers had a diamond necklace and gold watch and a several silver and gold wedding rings and if I had checked to see if it was there before the move and I did not. Upon returning to the house the place was trashed and holes were beat into my walls and ceiling apparently for no reason and my grandmothers chest of drawers was rifled through as well as a jewelry armoire my family could be more than likely out 10000 dollars. I have filed a police report but they've told me that its most likely a civil matter. Stay far away from this company they deserve to be bankrupt!!!!!

Matthew E.

First of all, when they came out, the plumber left a valve open to drain the pipes in the house. He then went outside and I heard a loud pop and lots of water. Water was spraying all over my basement, soaking my stereo, a stuffed animal and other stuff. He seemed surprised when he came down. Later on when I went down into the basement, the faucet he fixed was still leaking. I called back the company, and they refused to send someone out until I went back through my home warranty company. They wouldn't even give me a time when they could come out, even though I had an active leak.

Scott C.

Final Update: Received a 50 percent refund today on the work they did. I'm inspired that they made the effort. Seems like there might be some discord within the company but they did refund Mom and I am appreciative.

Akeeva S.

I wouldn't recommend them or maybe I just got an horrible scamming employee that worked for them.His name is Terrance he was friendly and a fast talker. I called because I was told I needed my coils cleaned after he was finished I need a new unit, furnace and a water heater OH WOW!!! So he tells me about this wonderful HERO PROGRAM...bullcrap!!! All that would be about 16,000$ WHAT ??? But he's got this company that can finance it for you. Needless to say I'd end up paying over 30,000 for it over a 15 year period and it also puts a lien on your home ...NEVER . He thought he had me convinced because he tries to put pressure on you
like you have to decide now and you won't have time to do the math. He lied about several things and also informed me of the 1,800.00 commission he would get from me to fund a trip to Africa. He also asked me for the furnace I had he told me to leave it on the side of my house he knew someone who could use it ??? I thought it was shot and wouldn't last much longer. He also informed me that since he was black he was sent to all the black customers...very unprofessional. After he left I did the numbers and I was out done how can you help someone like that? And if you fall behind you can loose your home that you've worked so hard for
I called and talked to Andrew he was very nice and assured me that scamming was not the companies policy, well you shouldn't have Terrance working for you . I wonder if he's made it to Africa... If they send him send his a@@ right back he's not to be trusted he will purposely lie about what's wrong just to get a commission check ....

Cassandra G.

The work was prompt and the tub spout diverter now works great. Would have been nice if the technician were wearing shoe covers like the previous tech.

Julie S.

i have a very difficult to reach issue (furnace in a crawl space). I called Budget to get a quote and discuss my options. Greg came out to my home the very next day. He was extremely professional, courteous and very knowledgeable. He gave me options I didn't even know I had. I feel confident knowing that if I go with Budget for this new unit that it will be completed with the best work possible.

Jason H.

I will say Cody, the technician is fantastic. I talked to HSA, my home warranty company and told them I had a leaky faucet. I was told at first it was covered. Budget was dispatched and showed up. After reviewing the fine print in the contract, Budget informed me that the issue was not covered.

Budget didn't do any repairs but my warranty company still charged me the $75 service fee and wouldn't refund it. Tyler from Budget Plumbing called and said they would actually refund the $75 to me! Wow! They did not have to do this but they value the customer more than a quick sale. I wish every company operated this way and I would recommend Budget to anyone and will be using them for other repairs in the future.

Marie S.

This company has horrible customer service. Once they have you hook with buying their equipment you can forget about any kind of customer service. Told me one day for any appointment and then took off work to find out it was yet another day out. Had to wait 4 days to finally get someone out to look at my water heater. I do not call this prompt and professional.....

Jeanne P.

I called my home warranty company about a frozen water pipe that had burst, and they referred me to Budget Heating Cooling and Plumbing. The plumber came out and confirmed that the water pipe had burst. He called my home warranty company and they told him it was not a covered item on my policy. I said, that's OK, it needs to be fixed so go ahead and fix it. The plumber said the pipe was too hard to get to and that he would have to move my washer and dryer to get to it, and that it was too much of a hassle, and that he didn't want to do it. I asked if he was going to charge me the home warranty co-pay and he said no, he would waive it. I've not just received my 3rd late payment invoice from the Home Warranty Company. I am very disappointed in Budget. I'd used them before with no issues, but this plumber lost a job for them.

Bethany T.

If you are looking for good customer service and a company to take care of you--look elsewhere. Budget is the worst company I have ever dealt with and has no customer service. This past May we called budget about a broken air conditioning unit. We had to have it replaced. When they came in to replace it, they set all the metal objects directly on our wood floor. This was AFTER I asked them not to set things on the wood floor. They completely scratched our wood floors and didn't even care when I pointed it out. They also put our door back on incorrectly so it wouldn't stay shut and they also tripped our breaker which they told me they couldn't do anything about on the way out the door. Then they overcharged us $6,000 on the unit because someone ""told them that was what we were quoted""--they had no quote sheet on record that I had physically signed! I called to talk to a manager and was pushed aside for weeks. I talked to multiple different people in the company and none would take responsibility for what had happened. They gave us the run around for months and finally I, THE CUSTOMER, had to set up appointments to try and get our floors looked at and fixed. No one ever followed up on this or even took the time to take care of this for us, the customer. The flooring people never showed on the day of. This was back in September. We haven't heard from budget since and our floors are still damaged. At the end of the day, I don't understand how the customer was blamed for everything and the company still has not made it right. They did everything wrong and have taken absolutely no responsibility. Save yourself the trouble and go somewhere else!