Buckner's Heating, Cooling, and Plumbing

Sam J.

They installed an A/C system 2 years ago and have had problems off and on since then. I'm so happy that the air decided to go out during a heat wave, it was a nice 90 degrees in my house. We had a family friend patch it until this week it went out again. Buckner came out to look at and it was a disaster. They messed with the A/C and the tech came to let us know he may have broken something but hopefully not. He then told us the blower needed to thaw, no big deal. When he was questioned about his work he threw a tantrum. He threw my husbands phone and said he was leaving and not coming back. The service manger then called to rudely tell us we needed to find someone else to fix it because they weren't coming back out. They also told us our 10 year warrant from the manufacture was voided. What are you expected to do when your house is 90 degrees and the people that are suppose to fix it refuse. You call someone else to fix it. Some time later the owner shows up while someone else is here fixing it and he gets mad that we didn't wait around in the heat for someone to maybe show up and fix our A/C (despite the fact many people already told us they weren't going to come back). He argues with me and the new A/C man for a while then threw up his hands, said a sad excuse for a sorry, and left. Some of the poorest customer service I've ever experienced.

Tony P.

We had a new house built about 2 years ago and the contractor used Buckners to put in the HVAC system. This is the second summer season that we have had to use our AC. The house is a two story house and for some reason part of the second floor doesn't get cooled very well. I've had two separate HVAC companies look at my system and they both told me that the tube that feeds the upstairs is way too small for the system that was installed. We are trying to come up with alternative solutions to cool the other side of the 2nd floor. Right now I'm shutting down other vents trying to feed the air upstairs and that is not helping much.

Barbara S.

My review is long overdue. I just have to say that these folks are the BEST! I've been doing business with Buckner Heating and Cooling for years, and I've never been disappointed. I recently had to replace my furnace, and it surprised me that there was no hard sell from them - this isn't the case with other companies that I've dealt with. They provided me with options and left me to make the decision. They are true professionals and another thing - I've noticed that the same people come out year after year to check on my furnace and AC (maintenance agreement). The lack of turnover tells me a lot about a company. I just can't say enough good about this company, and I recommend them all the time. I know they have a good reputation because I hear the same message from others. Five stars all the way!!!!

H R.

Our ac was not cool. I contacted a large company and they said it would be about 4 weeks.

I found Buckner's which is closer to where I live, and they came the next week.

There was a crack in the exterior coil. It was leaking coolant. Tony was extremely respectful of our home and our space.

They determined the part was under a warranty but needed to be shipped, plus labor and coolant. We also needed an electrical shut off installed outside.

It took a few days but the part came in. Tony installed it. He did have some issues with the part but he worked through it and got it installed.

The house is very cool now. The help was appreciated. It took a few days and communication could have been a touch better , but it worked out well.

I would recommend their services.

Bria D.

Our furnace had been making a loud humming noise every time it started up. Gary and another gentleman came out the next day and figured out the motor was going bad. We are so grateful they came out quickly, got the job done and were very professional and friendly. Thank you! I would absolutely use them again!

Karen F.

Tony was a fantastic installer of my mother's ac unit today. Very thorough and professional. He explained everything clearly and left a very neat job behind. Thank you very much.

Chanda H.

My air conditioner stopped working overnight. I quickly turned to Yelp to find a HVAC company to come take a look at it. After reading reviews I decided to give Buckner's a call. They open at 7am, I called them at 7:10 and they had somebody at my house by 8am. Talk about quick service!! I needed a part ordered and they were back as quick as they could to get it fixed once the part came in. I believe their prices were very reasonable and very nice people to deal with. I would use them again and highly recommend!

Brad P.

Did a great job of putting zone control in my house. Very flexible in letting me pick out thermostats and when to do install. Very responsive when I had questions.

Skyler W.

We contacted Buckner's H&C to replace our A/C, and they've done some maintenance for us before. They were competitive with other quotes and were very flexible with scheduling. Day-of they were communicative of their arrival time.

The three guys on the call were very professional, knowledgeable, and worked through several unexpected challenges with the install. They stayed as late as needed to complete the job well. Buckner's is our go-to and we will certainly use them again.

Cliff M.

We have been associated with Buckner's for several years and wouldn't use anyone else. The people are courteous and professional and explain everything in simple terms. Thank you all.