Buckhead Plumbing & HVAC

Jessica F.

Terrible terrible terrible. I recommend them to my brother in law after looking them up on Craigslist. They literally destroyed his ceiling over two repairs of fixing a drain leak. Four weeks after the second repair he comes home and sees water all over his floor again. His beautiful ceiling he had repaired twice, destroyed again. Please please please Steve go out of business for the sake of customers here in Atlanta that have suffered from you and your terrible crew who have no clue what they are doing. I'm devastated for my brother in-law and his family right now.

Laura G.

I would never use this company again! We had a few months of annoyance with them. Summer time they put in new unit and it was working fine. They even ask us to give a recommendation. Later we turned the heat on for winter that's when all our problems started. The unit kept reversing from air and heat. Steve sent the same guy to fix it and he kept making things worse. I HAD to call him myself to get him to come check it out. Honestly the whole time I had to call him for any help. I was more the boss then he was. After two blown thermostats and a switchboard it worked okay. Now we still don't get very good air upstairs and the MOST important is they never hooked back up a critical piece of equipment to GA power credit program box. This job was a joke and I didn't want to write this but there are still so many problems with our AC system. A added bonus I had Steve hold a $100 payment to make sure it would work after. He never took it out until 3 months later. No call to tell us!!!

R M.

I found this company on Yelp earlier this summer. I absolutely 100% would NOT recommend this company based on the following experiences I had: 1) June 27th: I called Steve Malone and we agreed on a definitive price. 2) June 28th: Craig come out to my home to fix the repairs. One of the issues we had was a leak from the pan, coming from condensate drain line. 3) June 29th: I paid Steve the balance due. Regarding costs, I would not recommend him for the following experience: 1) Steve was not upfront about costs (i.e., a $75 service call) - I have since found out that companies often apply the service fee to the work performed; 2) the discount that he had indicated when we first spoke was not reflected on the bill (i.e., because there were 3 units, he was going to discount 2 of them for the tune-up); and 3) his costs were REALLY high, i.e., it was $89 for an A/C tune-up that did not include an air filter. He charged an additional $25 for each air filter! I have since found out that other companies do not do that. 4) June 30th: We discovered from a leak in the ceiling that Craig had not fixed the issue! So, I called Steve. His initial reaction was disappointing - that is, he insisted that the job was done correctly and it had to be because of my """"old house"""". The house was built in the 90's. After I adamantly insisted that he needs to come and fix the issue which we paid him for, he said he could not come out on the weekend, so it would have to wait until Monday, July 2nd. This lack of availability is the down-side of working with a one-man company like this. 5) July 2nd: After repeatedly calling, Steve finally answered the phone, and indicated that he would be at our house no later than 6pm because he had a big job in Buford. He never showed up, and didn't return my calls. Again, this reflects the down-side working with a one- man company like this. 6) July 3rd: I called Steve first thing in the morning. After many calls, he finally returned my call around noon, only to say that he was still tied up with the big job in Buford, and would be at our house no later than 4pm. Then when I called back again around 4:30, Steve indicated that he would be there no later than 6pm. Craig got to my house that night at 8:15pm. At least he was honest enough to admit that he did not unclog the condensate drain line thoroughly. He says it has now been done properly. Very disappointed all the way around. The advantages of the larger firms is that the price is firm, you know what it is upfront, and, if anything goes wrong with their work, they have a large enough crew to send someone out the same or next day.

Mel G.

Called Steve and he sent out a guy to fix a leak the water company said I had. Guy shows up, tells my wife that the water pressure valve regulator was the the problem and replaced it for $375. I thought it was strange since there was no leaking inside the house where the valve was, but I wasn't there to talk to the guy so not much that I could do. The guy also mentioned to my wife something about the water heater, which wasn't that old and was working fine. I thought that was odd. About a month later, my water bill is still sky high. I look in the basement and my water heater, which had been fine, is now leaking. I look at the valve they installed, about 20 feet away, and it's still dry. I then look outside the house, and see water bubbling in the yard. I call up Steve and he said it would be 2 days until they can get there to look at the problem. Since I can't wait that long, I then look up some videos on YouTube and figured out I had an outside water line leak. I dig around the yard and find the source of the outside water leak. I turn off the water at the water meter and then buy some parts from Home Depot and order some other parts Amazon to fix the problem. Steve finally sends a guy out a couple of days later and they tell me they need to replace the entire line to the meter, about 200 feet away, for $4,350. That evening, the last parts I ordered arrive and I repair the leak. All the parts in total cost me less than $40. As for the hot water heater, I pumped up the pressure on the expansion tank so the leaking has now stopped (thanks again, YouTube!). So here are the reasons why I gave them 1 star: 1) They misdiagnosed the issue and replaced a pressure valve that I suspect was working. 2) I suspect they dialed up the pressure valve and messed with the expansion tank pressure so the hot water heater would start leaking. 3) An estimate for replacing an entire line when all I needed was a line patch. Again, the estimate was for $4,350; I fixed the problem myself for $40 in parts. 4) After notifying Steve that I no longer needed his services, he leaves me a very nasty voicemail. They are incompetent, dishonest, insanely overpriced, and rude. I will absolutely never use their services again.

Patrick B.

I was listing my condo for sale and was getting errors from my NEST unit. The HVAC had shut off and wasn't working. Not good when trying to sell your home. I called Buckhead Plumbing and they totally calmed me down, came over and fixed the issue. They also took the time to do a complete service and make sure that any inspection before a sale would be perfect. I completely recommend them! Great service. Owner even texted me after to make sure I was satisfied.

Rob G.

I called several companies from yelp after my pilot light went out and my Nest thermostat wouldn't work. All said 1-2 week wait, not going to work for me...Steve answered the phone and had his tech over the same morning! They quickly diagnosed and fixed the problem, no problems. Will definitely call again if future issues arise.

Jackie W.

I would use and recommend this company for plumbing and HVAC repairs. My air conditioner stopped blowing and Steve sent Craig out to service my unit. The unit was 17 years old and after comparing the options and cost, a new heater was needed. The delivery and installation was on time, work was professional and price was fair.. I had recently had major plumbing work done by Estes and when Steve and I spoke about the plumbing repair he quoted a price of a little more than 1000 dollars less then I paid! I wish I would have found this company sooner. Thanks Steve and Craig for a job well done!

Eric B.

Steve and his crew are top notch professionals. I got quick turnaround on a quote request and Steve was able to get someone out to me promptly within the same day. Conscientious and personable staff with the expertise to get the job done right the first time. They earned every one of those five stars.

Stefanie K.

Steve came out to my location for heating and AC services and he was able to assist! I highly recommend for his service and knowledge.

Frank R.

The good: I called Steve on a Friday morning with an emergency - water was leaking from the kitchen sink through the floor into the room below. He had someone there within a couple of hours who diagnosed and fixed the leak. The not so good: As part of the fix, a hole had to be cut in the drywall ceiling of the room below the leak. As it needed to dry before it could be fixed, it required a return visit. I was told they could come back the following week to patch it up - this was not a problem. After a number of calls over two weeks without a commitment I hired someone else to do the work. And although patching the hole wasn't an emergency some basic follow-up would have been appreciated to know I was still on the radar. In summary, good job fixing the problem, not so good with the cleanup.