BSR Plumbing

Daniel B.

I contacted them about some work I needed to have corrected on a remodel we had done, where a slab leak developed. I sent some pictures and one of their plumbers, Billy, called me to talk through what I was looking for.

I explained that I could do the demo (jack-hammering) and need him to do the plumbing repair. He agreed to work with us on that basis and in fact it helped him as he had a very busy schedule.

Hi came in as agreed and did an excellent job. He is clearly very technically competent.

Billy was kind and honest. Just a very nice guy.

I had some contact with someone by phone at the office. She was equally delightful to talk to.

I have not met the owners of the business, but you can tell a lot about a company's owners by the kind of people who work for them - and in this case I really liked everything I experienced.

I will absolutely be calling this company back for more work in the future.

Highly recommended!

Steve A.

Called this "business" on Monday, 7/20/20 to see if we could get a quote on a new septic system. The "lady" I spoke to asked a few vague questions and told me I would receive a call back within 48 hours. On Thursday, 7/23/20 I called again since I had not gotten my promised call back. It was after 5pm so I got someone who answers the phones for them when they are closed. This person took all the same information I had given on Monday, 7/20/20 and assured me she would pass the information on to the "office manager" and that she would call me first thing the next day, Friday, 7/24/20, never got that call either. Called again on Tuesday, 7/28/20 and talked to, I believe to the same "lady" I had initially talked to on 7/20/20 and again was assured she would have the "office manager" call me either that same day or first thing Wednesday, 7/29/20. It is not 4pm on 7/29/20 and I still have yet to receive a call back. I do not know who own/runs this "business" but they must be the most incompetent person ever. How can you not respond to a prospective customer who potentially could be bringing thousands of dollars to your "business". This "business" has some of the worst customer service I have ever seen in my 60 years. Employees are uninformed, uncaring, untrained and have poor attitudes. Worst "business" I have seen in many years. I am inquiring with the county to report them and file a complaint for their "business" practices.

Bill W.

Called this "business" on Monday, 7/20/20 to see if we could get a quote on a new septic system. The "lady" I spoke to asked a few vague questions and told me I would receive a call back within 48 hours. On Thursday, 7/23/20 I called again since I had not gotten my promised call back. It was after 5pm so I got someone who answers the phones for them when they are closed. This person took all the same information I had given on Monday, 7/20/20 and assured me she would pass the information on to the "office manager" and that she would call me first thing the next day, Friday, 7/24/20, never got that call either. Called again on Tuesday, 7/28/20 and talked to, I believe to the same "lady" I had initially talked to on 7/20/20 and again was assured she would have the "office manager" call me either that same day or first thing Wednesday, 7/29/20. It is not 4pm on 7/29/20 and I still have yet to receive a call back. I do not know who own/runs this "business" but they must be the most incompetent person ever. How can you not respond to a prospective customer who potentially could be bringing thousands of dollars to your "business". This "business" has some of the worst customer service I have ever seen in my 60 years. Employees are uninformed, uncaring, untrained and have poor attitudes. Worst "business" I have seen in many years. I am inquiring with the county to report them and file a complaint for their "business" practices.

Alan J.

Christmas Eve we had a sewer back up. Mike came in less than an hour and cleared the problem and scoped the system to make sure we weren't going to have another problem. Highly efficient and completely professional. Mike saved the holidays for us.

Rebecca A.

Way too expensive to come out for basic inspection, $189 to run some water down the drain and tell me there's no leak. I understand companies need to make money, but this is not how you win over a customer; this is how you send them to your competitors.

Sandy S.

Was not happy at all with this company, buying a house in Troy, Texas and had them do the Septic Inspection. The first day they dug up the septic and pumped it and we were told the inspector was on his way. We live in Arizona so no way of being there. That night we got a call the inspector never showed up, the lid for the septic was off and left like that over night. The next morning the inspector finally arrives and inspects the system, when he is done he leaves the septic system open and does not fill in the hole they have made. For what they charged us they could have backfilled what they dug up. Never will use them again.

Harry J.

I called this company on a Saturday to report a clogged kitchen sink. The phone answerer said I needed to call back on Monday (so much for 24/7 service). I asked him, since you work there, couldn't you tell your office to call me. He agreed. Monday I got a call and said my sink was clogged. Rebecca asked me if I had a grease trap. I said yes. She said We empty grease traps on Wednesdays. I said OK and Wednesday a man pumped-out my grease trap for $425.00. That did not unclog the drain and he left me $425.00 poorer with a clogged drain. Mad, I called the company and finally got hold of the owner. After a long discussion he agreed to send a real plumber - not just a grease trap pumper to adress the reason I called the company to clear the clog. Plumber comes and tells me cost will be another $210.98, I called the owner and after another long discussion he tells me very relunctly, the plumber will auger the line, but if this does not fix the problem, it will cost me more. The plumber was able to clear the clog. I am not happy. Their employees need to be better trained.

David T.

Beware. This plumbing company gouged us and did very poor indoor plumbing work for which never received a bid or signed a contract. Their prices are exorbitant, and we have leaks in the reverse osmosis system and the cold water line. They actually charged us for work they never did, and their itemized bill does not even add to their total amount. Hard to believe they have been in business in this small town of Temple Texas for so long.

Mary H.

Worst customer service. Rude & incompetent to say the least. There are many choices for plumbing companies in this area, do yourself a favor and go elsewhere.

Susan G.

We have had them for a few years for maintenance on our aerobic system. Their work was good. We had some work done November of last year. Payed by check. 8 months later get a bill in the mail overdue. I called to find out what happen with the check that I had sent. They stated they had reorganization in their office. And was not sure what happen. I had to find the check number from 8 months back. Finally found it called the bank to see if it cleared. Found out it did not. Call them and payed it by credit card. Received from bell county that we needed a maintenance contract by 9/20. Called nick Blount and found out that they were not going to renew contract. They were not going to inform us of this. It seems that a company after all these years would notify a client of this