BSE Mechanical

Garret M.

This review and rating is based 100% on their pricing. Prices are beyond ridiculous. It took literally a total of 37 minutes according to my ring doorbell camera times from the time they pulled up to my house until they drove away. Actual time changing the part on my boiler was about 25-30 minutes and I was charged $340. They completely take advantage of their customers. They charge $145 for the service call. That is just to step in the door, nothing else at all. No evaluation of the problem or anything at all is included in that. And that is not an emergency call. This is during normal business hours. Then they charge you an absurd amount, which is a flat fee, for whatever specific part you need replaced. They charged me $175 to change a $25 zone valve head. This was NOT replacing the entire zone valve where they would have needed to drain the system, sweat the fitting to remove the old valve and put in the new one, then refill and bleed the system. This was ""simply"" unscrewing the head from the zone valve and screwing the new head in. I understand that it is ""labor"" to unscrew and screw the new part in and they certainly should be compensated for that labor, but they clearly gouge their customers on the pricing. Any decent company that cares about their customers would take into effect the actual labor being done and bill their customer's accordingly. So in the end I got charged $340 for a $25 part and 30 minutes of labor. That's means it cost me $315 for the total of 37 minutes they were at my location ($145 service call to walk in the door, nothing else + $150 labor + tax). I not only verified this pricing policy with the technician that was at my house but I also called the office and spoke to them to confirm. I have zero complaints about the physical work that was done or the person that did the work. They were friendly, knowledgeable and quickly did a great job. After reading this review make a decision for yourself on whether you would choose to do business with a company that operates like this and clearly does not value their customer's. I will mention that I have been a very long time customer of this business on large projects (ie: New house construction and additions) and while I did not expect any discounts and I am certainly willing to pay for service at a reasonable rate, I also did not expect to get taken advantage of with the pricing issue I mentioned in my review. It is sad that this is their operating model and I do not see that I will personally use them going forward unless I am left with no other option. Hopefully I provided enough detail on my experience for you to make an informed decision.

I also posted this review on their Facebook page. I do not have enough room to include it on this review but to see their response and my counter-reply look then up on Facebook and look at my review.

Tom M.

Had a leak in my upstairs bathroom, that was leaking into kitchen downstairs. I called, they said they were booked, but would call me back. They called back within a half hour, to say that they would get me someone in the afternoon. Technician should up at 1, fixed my problem, did a very good job, Have used them in past, always had good experience

Janine A.

When my central air stopped working in the middle of a heat wave, the company that installed it told me they could probably be there within the week. They were rude and ridiculously unreasonable. So I asked for some recommendations and that's how I found BSE. Came within 24 hours and fixed my problem. They were reasonably priced and the customer service was top notch.
I would highly recommend them!

Ro S.

So, today these guys came over to check out a possible short in our heating system.
First off- they called when they said they would, and, the showed up on time too!
Now, I don't know how many folks have had contractors never call back, then, not show up- has happened to us more often than not, so, I'm really impressed.
Imagine my surprise when this young guy, Miguel, shows up (I admit I was skeptical because he looked like a high schooler). He asks me to describe the problem, and actually LISTENS, takes notes, and gets to work right away.
He was here checking every connection and determined the problem. Even replaced the batteries in our main thermostat.
Suggested a course of action, put everything back together and promised to get us an estimate in a few days.
Did I mention he wire these little booties covering his shoes so as not to damage or dirty my wood floors?
I've never experienced such an articulate, professional & knowledgeable technician.
He was also able to explain the problem and the solution to me in a way that I understood our options.
I can't say enough about him & this company.
I'd recommend them to anyone & everyone (especially Miguel)
Nice work BSE- keep it up!

Bob F.

Had a split ac unit installed. These guys are awesome. Can't be any happier. They were quick easy and really affordable. Will always use them in the future.

_. _.

$154 for two guys to poke around my property for an hour and not nail down the cause of my problem. Gee, thanks, guys. I thought I was paying for expertise.

Jon S.

This isn't based on work done yet, but my conversation with Bernadette today was extremely clear and the best I've ever had from any repair company I've ever called. I will definitely go with them when I'm ready to get the work done!

Peter Y.

I typically don't write reviews, but I received such great service from these guys today that I made an exception. Woke up to no heat. Called them and scheduled an appointment with an hour and a half window. They showed up as promised. When troubleshooting didn't identify the problem right away, the tech called for help. The owner and another tech showed up to evaluate. They reviewed all that was done, put their heads together, and solved the problem. I now have heat. Great service at a fair price. Well done.

Ryan Q.

I had guests over at my new house right before New Year's, and my water well pump seem to be giving out. I called friend of mine who I lived in the area for quite some time, and he recommend I called BSE.

I can't believe how excellent these guys were. They were able to pencil me in that day, and made it to my house within an hour to assess my situation. Mike and Tony then left to make a quick trip to get supplies, and were back at my house within moments. They were able to get my well pump switched out in below-freezing temperatures quickly, and it cost me a lot less than I thought it was going to cost. They also went above and beyond, explaining my water purification system to me (as I had never had one before), and loaning me a hose and nozzle so I could flush the sediment out of my lines with the new pump.

From this day forward, these guys are the only ones who are going to be allowed to touch my water system at my house. They are very trustworthy, knowledgeable, honest, and extremely reliable. If you have a problem with your water system, these are the first guys you should call. You will be glad that you did.

Kathleen L.

BSE is great. Reliable, friendly, courteous - all of it. I first came to use them when I was having an emergency - a frozen pipe, no heat during a frigid winter when I know they had tons of other emergencies. And I was not a customer at that time - but they treated me like I had been a customer all my life. And I have been since that day, probably 8 years ago now. Brian and Stacy are really nice people and the few guys I have met who work for them are just like them. I have nothing but praise for them and I will be a customer for life.