Bryco Plumbing

Greg L.

I have used Bryco Plumbing on several occasions and have been very pleased with the service provided. They are prompt, polite and professional. I would recommend them to anyone needing plumbing service.

Rich Z.

In 2022, I discovered my water heater was leaking.

Alfred and Tobie arrived around 1:00 PM. After examining the water heater, they said the replacement would cost $2,425.

They let me know that If I supplied the water heater, they could install it for approximately $700.00 - but it was obvious that I wasn't in a position to pick up a water heater on my own.

They returned with a Rheem (approx retail cost $750.00), which didn't fit on the elevated base correctly - part of the heater now hangs over the edge.

The job was completed in two and a half hours. When I calculated the costs of the job, I assigned $1,000.00 to parts and supplies, which left a $1,425.00 labor cost. For a two-and-half-hour job (which included the time spent picking up a water heater), the hourly labor cost was $570.00 for both Alfred & Tobie, or $285.00 an hour each.

IMO, the costs were excessive and I felt that I was taken advantage of due to the situation. I contacted Bryco, but I never heard from them.

JoAnn Y.

Great service. One guy worked on my faucet in my bathroom while the other worked in my husbands bathroom making sure the water line was clear. Found out that the cause of the appearance of brown water in the toilet was actually from rust in the pipe in the toilet tank, not roots as I thought. They were fast and efficient. Also gave me the name of a product to use to eliminate the rust. The best part was yet to come when I received my bill. Was much lower than I paid a year ago from another company. I will definitely call them again when I'm ready to install new toilets. Also will recommend them to family and neighbors.

J H.

I used to like these guys, but I just feel like I got ripped off today. That never happened before today, so I'm not sure why it happened.

To start with, they were late for the 12 to 2 pm window I was told to expect. Then I got attitude from the person on the phone.

They showed up closer to 3 pm, and only one of them came in to look at my toilet that needed repairs. It was just replacing the insides of the toilet (I attempted to fix it myself but couldn't get it out, so I called Bryco). They charged me $38 for parts and then $160 for about 12 minutes of work!! I won't use them again.

Gene V.

Absolutely great service! I was impressed how Johnny and Marshall efficiently worked in getting our plumbing issue solved. They were open to any questions we had and cleaned up after they finished. I will be recommending Bryco Plumbing to our family and friends.

John B.

I was an angry customer, and they resolved my issue and left me satisfied. I will call them again (if they'll accept my call).

I had to have Bryco out twice within a week. The first time, our toilet had a sewer smell, so the plumber took off the toilet, replaced the wax ring, and reset the toilet 3 different times to ensure it was stable and didn't rock.

One week later, that toilet backed up. Since it was after-hours, we had to have the emergency call, at a cost of $370.
This is why I took one star off; Roto-Rooter augered the very same toilet only a few months ago, and charged $150 at 9pm; Will-Fix-It and Beyer Boys quoted me around the same price ($170-175) that time, as well. I didn't call either of them this time, because I figured it made sense the work of resetting the toilet multiple times caused some of the wax ring to fall into the pipe, which is where the clog came from; I am certain it should not have been clogged, since the bathroom is hardly used and the drain was augered so recently.

So, I called Bryco back, and they sent another plumber team.

Unfortunately, they didn't agree with me that the work done last week brought the need for the return visit, and took my card info to run the $370. I called first thing the next morning (and didn't get the name of the guy I spoke to), and we had a round-and-round that resulted in him agreeing not to charge my card.

So, what could have been a 1 star review became a 4 star review. I am not sure they're happy with the resolution, but I am (of course). And since they were straightforward and listened to me, and agreed not to charge my card, I am comfortable calling them again for a scheduled appointment.

Katrina W.

I wasn't sure who to call for a rather small plumbing job. I just needed to replace the diverter on a shower and the hose bibs (faucets) outside my house. I found Bryco Plumbing here on Yelp and gave them a go based on the reviews. I have to say I was pleasantly surprised. The two guys who came out arrived on time. They each got to work at the same time, handling different areas. That saved me money because they got the job done quicker. Their prices also were very reasonable. I will keep their number handy for other jobs that are not covered by my home warranty. By the way, this was not a home warranty job that they did.

Morgan H.

Two years ago I had a toilet that would overflow on its own and I had another company come out for a bid and they quoted an outrageous amount. For a second opinion, I took the Bryco recommendation from a few neighbors and got a quote that was definitely reasonable. They had to dig a huge tunnel under my home and the process took a bit longer due to all the rain that year, but were more than professional and kept us updated constantly and came out every day to check the status to see if they were able to work on it. They even worked on it when it was raining and all! Long story short, turned out, they had to replace all plumbing under my slab !

After the great customer service, price and professionalism, I knew I would use them again if another problem ever arose.

Well, today I encountered another issue, and I immediately called Bryco. They were at my house within 5 hours and fixed the problem in 3 hours! They were again, extremely nice, professional, and personable. In fact, one of the guys (I think his name is Ryan) told me that he was one of the guys who helped fix the pipes the first time on my home and remembers the house and the job! It's great to know that Bryco values their employees so they can continue to provide excellent, personal service.

10/10 stars Bryco! I'd recommend y'all to anyone I know. Thank you for fixing my home

P.s. Ryan also gave me a tip on how to get my extremely high water bill reviewed by SAWS and possibly taken care of. THANK YOU!

Tamara T.

I cannot say enough good things about Bryco Plumbing from the answering service to the wonderful lady who schedules the service to the technicians. I've used Bryco several times and never had anything but GREAT service! Their prices are very fair and technician Johnny was so very nice and knowledgeable! PROFESSIONAL!!

Bob F.

Outstanding service, customer oriented, prompt, and fair cost! Never again will I go to those TV advertised companies! Shawn and Tony were amazing, knew what they were doing, and didn't try to up-sell me. Highly recommend!