Brubaker Heating Cooling Plumbing

Larry F.

I called Brubaker Heating to service my gas fireplace and the only thing I received was a $144.00 dollar bill for a service call and was told they were to busy to spend time looking for parts for my old gas fireplace.
If they would have told me that upfront I would have found someone else.

Jason L.

Our original HVAC was installed by Brubaker Heating Cooling & Plumbing (BHCP). Over the years, it was also serviced by BHCP. We also had them diagnose a hot water heater failure in Oct 2017. Even though they provided a reasonable quote, we did not have them replace the hot water heater. We chose another company because of other work we were having done along with the hot water heater upgrade. At this time, we still had good relationship with them. I think sometime between Nov 2017 and now, there was a change in ownership.
Right before Christmas, our heat pump failed, and our first call was to BHCP. We called on Dec 23rd, 2019, and a technician came out the same day we called. He found the heat pump was not functioning and it would be too costly to repair. We are only running on the emergency heat. Before he left, he and I fully discussed replacement options since he would be the person returning to start putting together the estimate. He took photos of the current equipment and data plates. Since the holidays were upon us, we called and set-up the estimate visit, for Jan 6th, 2020. We guess they also waited for the holidays to pass before doing anything to prepare for our quote.
On Jan 6th, the technician returned, and we had several concerns:
He did not leave a business card so when I called the office, the first time, I didn't even know who to ask for. He brought us outdated brochures (Bosch dated 12/2016) (Heil dated 2015), he did not have a brochure for the Heil gas furnace, he did not know Bosch has manufactured a gas furnace for about a year now, he did not know Bosch has a new Inverter heat pump model, he knew we were interested in a Geothermal System and he did not bring any information for them. I could tell he was not a fan of Geothermal by the way he spoke of them. As we talked, I asked him questions about Geothermal and he could not even answer simple questions. This is most likely not his fault, maybe he was not trained on them? When he left, he said he would have us a quote by next week. Next week came and went. I called the office, on Friday, Jan 17th. Laurie, the owner, took my call. She stated the technician never told her he said he would give us a quote that soon. By some of her other questions, I could tell there was other information not communicated between them. During this call, she said she was waiting on the results, of the heat load test, and would have a quote to us by Wednesday, Jan 22nd. Not too long after our call, she began emailing me prices for the replacement. We find it odd; she could suddenly provide prices, to us, after just saying the heat load tests were not back. She also stated she would have a more formal estimate to us as soon as possible. Well, Jan 22nd came, and the workday was running out. I called just before closing and received their voice mail. I tried their other number - same thing. I emailed Laurie. About 30 minutes later, she called me. She then had the nerve to ask me if I wanted the quotes mailed or emailed to me. This call did not last long and I ended it with just email us the quotes. Of course, that did not happen. After waiting 12 business days, we still did not have quotes. Then around 9:54 PM, we receive an email from Laurie. She apologized and explained why there was a lack of communication, with us. She wanted a chance to remedy the situation. Of course, there were no quotes provided, with this email. After waiting so long, not being provided updates, and having to call them, why would we ever want to proceed with an expensive install? I replied and mentioned everything that went wrong. I also mentioned at this point even if she offered to install the replacement equipment for free, we would not trust her or her company. Although she did not bill us yet, for the service call on Dec 23rd, I asked that she waive any charges to compensate us for our time and hassles.
Laurie responded to our email. She apologized again and is not going to bill us, for the service call. She did mention she was hoping we would have given her the chance to remedy this situation and we will re-consider using them, in the future. Once again, no quotes provided. In the end, it is unfortunate this happened; however, we can be glad this occurred before the install and not during the install.

Eric G.

Called them to fix a short cycle. They came out to my rental charged me for 4 hours work and when I tested it same problem. I called to explain the same exact problem still existed the female who answered the phone told me not to question her employees integrity. She said she would send them back if it was an error on their part there would be no charge. Second time out they still didn't fix the problem same issue still exists with no attempt to take responsibility . I just wanted the problem fixed complete waste of my time and money.

Ryan K.

Had them come out today today to service the heating and ac for the year ..Hes there for about an hour,hands me the invoice and leaves..I go upstairs only to find a huge tool box grease stain on my cream colored bedroom rug..I call immediately and they guy tries to tell me it's a burn that was already there. I'm disgusted to think when you try and support a local business like this and they treat you this way...never again

Rattanpreet K.

We had used them years ago, in which they quality of work was exceptional. However, this week I called their plumber twice in a 24 hour period to finish a job not satisfactory complete. Got charged for two coming out fees and whatever else for labor and parts. After handing cash upon completion, and receiving the yellow portion of the invoice, I still received a bill for the exact amount. Let's just say, the left hand does not know what the right hand does here.

Marcus S.

This company is absolutely awful, I typically do not give online reviews, but I felt it necessary. Do not waste your money on them, their service is atrocious and they are incompetent to put it kindly.

Rachel F.

Do not use this company! Long review but please read for your own safety!

I had them over to fix my heat when it stopped working, and they decided to change all the wiring around (even though it had been wired properly for almost 15 years). Since then, I had to call them back at least 4 times and they insisted on charging me every time! They claimed they were all different issues even though they never fixed the original problem. The owner lady on the phone was extremely rude to me, even hanging up on me one time! Who hangs up on a customer! Finally, I called another HVAC guy who came highly recommended. He said it took him only a few minutes to find the heat exchanger was cracked. When replacing the furnace, he said the wiring was so messed that he could not understand what the previous person was thinking! My heat pump was completely disconnected from power so it couldn't have run at all (the propane heat was still hooked up). I later learned that my wife's great aunt had this company install a furnace for them, and their house burnt down because of it!! They are currently in a lawsuit with them. Please for your own safety, look for a different company!