Brown's Plumbing & Pumps

Ginny S.

Always helpful in keeping my pool clear & safe for swimming. Take the time to give advice & listen.

anthony s.

All went well these guys just keep it real they have replaced my pool with a heater and the heater was working then broke due to it being alittle smaller for the size jacuzzi/pool in ground. Not an issues they came out seen it was the unit just faulty and replaced with a big ass high end one for bigger pools the size of mine is dead middle of sizes so no ones fault. They installed the newer one and it's dope! Heats fast and is a machine the cool part is the nice lady PENNY THE FINANCE LADY. Was patient with payments on the upgraded unit. I like this place there str8 forward and realistic.

Gary S.

Great and honest service! Highly recommended! I will definitely contact them if I ever need anything again!

Thomas T.

Said they would call when they're in the area in the next few days never got a phone call several attempts to try and get an appointment guess they're too busy they will reach out to you when it's convenient for them. Reaching out to another plumbing company...Thanks.
Second not so good experience on trying to get an appointment.
Both failed.?

David S.

Sadly Browns plumbing is not to be trusted as a well repair company. I had them out in July because pump was running nonstop. They replaced all components including upgrading the reservoir. Over $5k. What they didn't do was measure depth of well and depth of water in well. Our water was intermittent from then on and shoddy work resulted in a small leak also. They repaired the leak and plumber had a major attitude about it. Very unprofessional. I asked for well depth and water level again in September. No results. then they said an in well pump was the solution. Another $5000 minimum.
I had a 2nd well company come out and determined water level and depth. They changed the pump to a submersible and now have 11 GPM. all works good.
DO NOT RECOMMEND BROWNS FOR ANY TYPE OF WELL REPAIR.

Charlotte C.

Extremely disappointed in the professionalism by this company. They used to be so great about customer service. Very helpful and patient. Not anymore. Told me the wrong amount of chemicals to put in my hot tub. Sold me the wrong chemicals for my hot tub and yes I DID PURCHASE THE HOT TUB through them, so they knew my model etc. something went wrong with my hot tub two years in, they sent someone out to look at it and the guy actually said, ya, hot tubs are like boats, you never stop throwing money at them. This is SO NOT TRUE. Told me I needed a specific part and went on their way. Never heard anything from them for 6 weeks. Please please please do not use these people for any repairs on your hot tub. I usually support small businesses but not when it comes to this.

Beth C.

I had Brown's plumbing install a well pump for me and my neighbor. They did an excellent job at a reasonable price.

Vicki B.

We had someone from Brown's come to replace a kitchen sink (we had the sink). The tech did a fine job. 5 stars for that visit.

So, when we needed to have a toilet replaced, we contacted Brown's. They only replace toilets with toilets they sell. That didn't go over well with us. -2 stars for that.

Next plumbing job, we'll go elsewhere.

Audree H.

Our entire lower backyard was flooded after a visit from a tech. We left a voicemail thinking, ""Hm. It's very strange that our pump is now gushing water immediately after a technician just came out.. and now they are not responding to our voicemails or calls."" When we finally got a hold of them, we were told that this issue is ""not their problem now"", and basically were disrespected verbally over the entire duration of the phone call. We were offered no solutions, and funny enough, he actually brought up payment before addressing the entire issue of water gushing out of our pool pump.

The entire ordeal was incredibly stressful, how we were spoken to after calling and addressing the issue was completely unacceptable. I've documented everything, including a video of the water leaking (if leaking is the proper word for something that resembled a water hose spewing non-stop) as well as assess any damage to our property that might occur because of this. We are also leaving reviews with the BBB.

I also would like to add, the comments made above were directly from the OWNER. Support local business, just NOT this one.

Avoid this company like the plague.

Mark F.

Hired browns to come out to replace my pool pump. Anthony the service tech was great and had no issues initially. Within a day and a half the pump stopped working altogether. I checked the outlet & breaker and reset everything to no avail. I called Browns immediately and was sent to voicemail. I left a voicemail and didn't hear back for WEEKS. I finally called them back first thing yesterday morning and kindly asked if they got my voicemail and asked if there was a reset button on the pump or something I may not have been told which caused the pump to shut off. He said he'd get me more info when Anthony gets back in. An hour later they're at my front door (Unannounced and I never once asked them to come to my home for another service) and they say they're here to fix it. They claim my outlet had tripped which caused it which seemed odd considering I had checked it myself multiple times and it was fine.Two hours later I go to leave for work & let the dogs out back and see my pool gushing water out from the pump where the hose was now disconnected from the sand filter causing my backyard to flood with thousands of gallons of water. My pool is 14,800 gallons and I've lost over two feet of water. I quickly run under the deck which you can see is saturated with water and shut off the valve and manage to stop the filter from gushing water. I immediately call Browns multiple times (it's 5:30pm) with no answer. I leave a voicemail detailing the issue that resulted after their visit earlier and mention that I don't expect to be charged for their visit earlier which lasted less than 15 minutes which I never asked for in the first place. I get a call today (Saturday Jan 14th 2023) from Jeff and he immediately asked why I don't expect to pay and completely ignored the main point of the voicemail which was my backyard had FLOODED due to their incompetence. When I explain that I don't expect to pay due to having never asked for them to come in the first place and that I had told them on the phone I simply wanted Information Jeff says ""good luck with that"" and hangs up on me. I call him back and ask why he ignored the part where he flooded my backyard and JEFF says ""I don't see how that's our problem"" and hangs up again. The initial service was over $1,000 and this is what we're left with. A flooded backyard, a pump that has a faulty connection, and DEPLORABLE customer service that refuses to even talk like an adult. DO NOT GIVE THEM YOUR BUSINESS. They are shady and will do everything they can to scam you out of your money and blame you for their shortcomings. I hope Anthony can find a better company to work for and wish him all the best. AVOID BROWNS AT ALL COSTS!!!!!