Brown's Heating, Cooling & Plumbing

Jason T.

Took off from work for a scheduled heating certification appointment which I had to schedule approximately 2 weeks in advance because of limited availability. The appointment was scheduled between Noon and 3pm. No technician arrived within the scheduled time period. Called the office at approximately 3:30pm asking if the technician was delayed etc. Person in the office said that they would send over the next available technician. Technician called my phone at approximately 4:30pm saying that they would be at my house around 5pm which was a message that I did not receive until approximately 5:45pm. Called the technician and the call went to voicemail. Called the office back looking for update and was told that I had reached the answering service but they would leave a message and someone would get back to me. Waited one hour, no response and called the technician again and left another voicemail. Called the office again and was connected to the answering service again and which point I was told not to expect a call until the following day as they were closed and I shouldn't expect to hear anything until the following day.

I was quite annoyed at this point and ended up spamming the technician's phone. Technician finally picked up the phone after several rings and he advised me that because I didn't pick up the phone in the window when he called that it was assumed I was not available and thus they cancelled my appointment. Went back and forth several times about how annoyed I was given that I had called the office asking where they were and because I wasn't sitting by my cell phone it was assumed I wasn't there. At no point prior to this was I told that I needed to answer the phone 30 minutes before arrival that I was ready for this previously scheduled appointment.

Eventually, I had to call and reschedule the appointment turned into that the technician could fit me in the following day but only because I was persistent on the phone.

I tried to be understanding that the technician was running behind schedule because it is hot outside and I imagine most HVAC techs are needed for emergencies, however, I totally got screwed. If you have a scheduled appointment with this company I recommend you harass them if they are running behind schedule or else they just might not show up.

Amy S.

HORRIBLE!! Do NOT use this firm! The women in the office are RUDE and UNACCOUNTABLE. I waited for 2+ hours for them to arrive and then called to inquire about the ETA. The call was ""disconnected""and I had to call back. I kept getting the run around -- excuse after excuse -- and then the plumber ""couldn't make it"". We had confirmed the appointment TWICE earlier in the day. ZERO STARS!

D D.

At one time, they were an OK company. This is no longer true.

They couldn't fix a leak in a kitchen sink. Should be plumbing 101, right?
Not only are they inept, when I asked them to return and fix the problem, they made me wait 5 days for an appointment, then NEVER SHOWED UP.
When I called back, they said soonest they could now come is an additional 4 days. I complained until I was transferred to Silvia, who offered to send someone in 2 days ""if you want to pay a surcharge"". WTF, right. After more back and forth, she finally said Kevin would come the next day between 1 and 3. Well, Five O'clock comes. No Kevin.

I didn't even mention how rude their ""customer service"" people are.

Would give negative number of stars if possible. Completely inept and unprofessional company.
DO NOT USE BROWNS

James V.

I have nothing to say but good things. Service is courteous, reliable, professional and thorough. I highly recommend Brown's!

Tom L.

Very pleased with the service received from Brown's. Always on time and professional. They fix the problem and insure my satisfaction with their work. Happy to give Brown's 5 STARS !!!!!

Lisa P.

I have been using Brown's since 1979 - 3 different homes and would not move without them. Have regular service contracts as well as call on them for any other items that they cover. They come so quickly when there is an emergency and as fast as needed otherwise.

Great family company.

Janet N.

Very pleased with Brown's service. Lost heat on a Monday evening, and we called Brown's on Tuesday morning before New Years Eve. They explained that they were booked all day, but they would try to call us after 2pm and squeeze us in. We were very happy when a repair person called in the afternoon and said he was on his way. He was very professional and wore a mask. Unfortunately, he had to order a part. On Thursday, the part came in and the repair person returned to install it. It turned out there was a problem with another part, so the repair person left, but returned an hour later and was able to successfully finish the install. We were so grateful that they were able to make the repair before New Years. When they thought they weren't going to finish the install, they offered to bring us heaters! We recommend Brown's highly.

Julie M.

Great service, wonderful local business, Covid responsible wearing masks when they arrive for service. Their maintenance contract is easy and convenient and means everything is taken care of and maintained over time. The are easy to get hold of and capable in the event of semence. Good pricing and reliable. Highly recommend.

Melissa R.

Brown does not back up their work. I had some work done, and the plumber said they backed up the work, then when I asked them to fix something that was not done correctly, they still charged me for the labor. The original plumber was no longer employed, so clearly he had not done great work, so they should have fixed it for free. In addition, the company hung up on me when I asked them to explain why. I tried to call back and they ignored my calls!

S S.

They deserve ZERO stars. Family owned business that can't get their act together. They can't service Trane products because they don't know what they are doing. 3 weeks without air conditioning and the runaround is ridiculous. Less than adequate staff makes matters worse and good luck getting someone on the phone that doesn't give you an attitude. Service contract is a joke. What is the point of a service contract if they don't know what they are doing?? Do yourself a favor and find qualified techs that know what they're doing and don't lie to you along the way. Disgraceful service.