Brownies Septic and Plumbing

Carlos J.

They came to vacuum my septic tank out. They arrived in a timely basis, the tech was professional, and they did a good job. It would have been five stars if it stopped there. However, during the process he pulled the screen out and rinsed it off. With my water. In three minutes. They charged $65 for that. It was NOT in the quote and he did NOT say anything about it until it was bill time. At the end of what should have been a positive experience, I felt ripped off. Very short sighted on their part - they lost me as a customer.

Lynette Lynn D.

We contracted with Brownie's Plumbing re-plumb our home through our attic space. We also had them install a new water heater, located in our laundry room. The previous owner tiled the laundry room area and didn't pull out the existing water heater, but tiled up to the drip pan. When Brownie's replaced the heater, they used a smaller drip pan that came with the heater and you could see the broken tile and cement depression where the other pan laid. You would think that the person putting that drip pan down would know that the cement depression around the new heater would be unacceptable and ask us if they should re-use the old drip pan that completely covered the depressed area, but they didn't. When I saw it I told them that it was unacceptable and that they had to re-use the old drip pan, which they did. The team leader didn't apologize for the look but told me """"nobody's perfect."""" Then the worker in the attic accidentally drilled approx. a 3"""" dia. hole through the peak of the family room wall, but never mentioned it. When I saw it and he said oh, that's nothing to fix, your drywall guy can fix that easily. When I brought it to the attention of the team leader he again said, """"nobody's perfect."""" They had to come back the day after completion because the hot and cold water pipes were switched on the kitchen and master bath faucetts. Again, I heard the """"nobody's perfect"""" comment. Today, the second day after completion, we woke to find water dripping from the ceiling in our guest bathroom and once again they had to come out to fix it. Seems someone didn't crimp the joining seams correctly. Additionally, whoever was working on the pipes under our master bath sink broke 4 small tiles off the trim on the tiled cabinet top and never mentioned it - just left 3 of the tiles inside the cabinet for me to find. God only knows where the 4th tiles is. We can only pray this is the extent of their carelessness. I would not recommend Brownies Plumbing to anyone wanting a professional job or workers with a professional attitude. They were the low bidder but you know what they say - you get what you pay for.

Ruby A.

I have been using Brownie's service for many years. They have the best service at the right price. My favorite tech is Torrance. He has a great smile and is very mellow. He is very smart and knows what he is doing. He never leaves a mess when he is done pumping the tank.

Amy C.

Brownie's provides great and timely service. They help me with both my home and business plumbing needs. Additionally, I own my own commercial real estate brokerage and routinely recommend them to my clients and receive back great feedback.

Shaun O.

Well i guess if you wait long enough a company will show its true color. Brownies quoted me $50 to mark my septic and drain field and they knew I needed it asap in order to have other work done on the yard. On the day of the appointment and the time of the appointment the young lady called me and informed me that she made an error and it wasn't going to be $50 but instead $175 and the most she could do was give me $10 off. Considering I've used them for years at 2 houses meant zero to them. They also called without enough notice to call and get a different company. Our employees have made mistakes in my business but we honor their quotes even if we lose money because that is what you SHOULD DO! BOO BROWNIES. you're arrogant now because business is good but your time will come when a competitor will provide a better service at a better price. I don't blame the young lady who misquoted me because i could tell she felt horrible, I blame the company for the way they handled the situation.

William L.

Brownies was contracted to do a pumpout before i moved into the house i bought. The tech took a picture of himself doing the pumpout and said the system is,in great shape. He was wrong. A month after we moved in the septic system started backing up into the house. I called another company to come out and they informed me brownies never pumped out the back half of the tank. They used a small hole in the top of the tank instead of sliding the lid to do a proper pumpout. The tank was cracked and full of roots. Had brownies pumped it out correctly they would have seen this. Youre supposed to look in the tank and they did not. Its not possible to look through a hole that small. Now i need a whole new tank and drainfield. Dont trust brownies. After contacting management they gave me a bunch of excuses but did not adress the roots in my tank.

Lucy H.

Set up an appointment early in the week for a pump out on Friday. Called Friday morning to confirm that it would today (Friday) between 10am -2pm. They never showed. Called to ask when they would come out and was told that they had us for tomorrow, Saturday. Wasted a whole day waiting for them. I don't understand why they confirmed for today then. Their loss; called someone else to come out tonight and ended up signing for a new drain field to be installed.

Roy B.

I called Brownie's about a month ago for a leaking main water line. The lady on the phone said they would call me back, they never did ! How places like this stay in business is beyond me !

Kim J.

Great customer service - would highly recommend! I was experiencing an issue with my toilets and showers backing up. Brownies was quick to respond by giving me a tip over the phone for immediate relief. Then showed up within a couple of short hours to pump my septic tank. I greatly appreciate their speedy response and customer service - both on the phone and in person! Thanks Brownies!

Susan E.

I have used Brownies for a number of years (every 3-4 years), most recently 17 months ago. We needed a septic inspection as required by potential home buyers so after pricing, found another company that was $90 less. As they got to work, they found thick tree roots that had to be dug up before the tank could be pumped - roots that could not have gotten that large in just one year. They also told me there was no way the amount of solids that were in the tank could have accumulated over just 17 months. What a mess. I called Brownies and they said the work was done by their 'best' man. Really????