Brownies Septic and Plumbing

Shaun O.

Well i guess if you wait long enough a company will show its true color. Brownies quoted me $50 to mark my septic and drain field and they knew I needed it asap in order to have other work done on the yard. On the day of the appointment and the time of the appointment the young lady called me and informed me that she made an error and it wasn't going to be $50 but instead $175 and the most she could do was give me $10 off. Considering I've used them for years at 2 houses meant zero to them. They also called without enough notice to call and get a different company. Our employees have made mistakes in my business but we honor their quotes even if we lose money because that is what you SHOULD DO! BOO BROWNIES. you're arrogant now because business is good but your time will come when a competitor will provide a better service at a better price. I don't blame the young lady who misquoted me because i could tell she felt horrible, I blame the company for the way they handled the situation.

William L.

Brownies was contracted to do a pumpout before i moved into the house i bought. The tech took a picture of himself doing the pumpout and said the system is,in great shape. He was wrong. A month after we moved in the septic system started backing up into the house. I called another company to come out and they informed me brownies never pumped out the back half of the tank. They used a small hole in the top of the tank instead of sliding the lid to do a proper pumpout. The tank was cracked and full of roots. Had brownies pumped it out correctly they would have seen this. Youre supposed to look in the tank and they did not. Its not possible to look through a hole that small. Now i need a whole new tank and drainfield. Dont trust brownies. After contacting management they gave me a bunch of excuses but did not adress the roots in my tank.

Lucy H.

Set up an appointment early in the week for a pump out on Friday. Called Friday morning to confirm that it would today (Friday) between 10am -2pm. They never showed. Called to ask when they would come out and was told that they had us for tomorrow, Saturday. Wasted a whole day waiting for them. I don't understand why they confirmed for today then. Their loss; called someone else to come out tonight and ended up signing for a new drain field to be installed.

Roy B.

I called Brownie's about a month ago for a leaking main water line. The lady on the phone said they would call me back, they never did ! How places like this stay in business is beyond me !

Kim J.

Great customer service - would highly recommend! I was experiencing an issue with my toilets and showers backing up. Brownies was quick to respond by giving me a tip over the phone for immediate relief. Then showed up within a couple of short hours to pump my septic tank. I greatly appreciate their speedy response and customer service - both on the phone and in person! Thanks Brownies!

Susan E.

I have used Brownies for a number of years (every 3-4 years), most recently 17 months ago. We needed a septic inspection as required by potential home buyers so after pricing, found another company that was $90 less. As they got to work, they found thick tree roots that had to be dug up before the tank could be pumped - roots that could not have gotten that large in just one year. They also told me there was no way the amount of solids that were in the tank could have accumulated over just 17 months. What a mess. I called Brownies and they said the work was done by their 'best' man. Really????

Gabriel C.

I had a great experience with Brownie's. I used them as a second opinion to another company that told me I need to spend $4300 on a new drain field. Brownie's helped discover that is was tree roots in my tank causing issues, not a drain field issue. They fixed it for $180 and saved me thousands of $.

Lynne T.

Sunday evening we called the answering service at 6 pm to request service to empty our septic tank. I called the answering service a few more times because we never heard from anyone. Finally, the tech called back at 8:30 and said he wasn't coming out- the tv in the background told me he was probably hanging out on the couch at home. So apparently, they do NOT offer 24 hour service. I wish that was explained when I first called.

Allan M.

On 6/22/15 of this year I called Brownie's Septic & Plumbing out to one of my rental houses to clear a stopped up drain, as I've done many times in the past. They came quickly and ATTEMPTED to clear the drain without much luck, at a cost of approx.$122. It was clear that one of the branches of my drainage system was going to need to be replaced. So Brandon Lepper, Brownie's Estimator, came out to the property to inspect the job quoting $2,350. He told me he would e-mail the contract by the next day. My corporate e-mail address is similar to another company in my business, so I was VERY EXPLICIT when giving him the address. I heard nothing from him and when the tenant called Brownie's to inquire about the commencement of the job, Ashley Pardo told him that they were waiting on me to send the contract back. This made the tenant belligerent as they felt I was """"dragging my feet"""" over spending $2,350. A quick call to Ashley (where she denied talking to the tenant, but then how did he know I hadn't signed the contract?) revealed that Keith, the plumbing manager, had gotten my e-mail address incorrect. So she finally sent it to me 6/25/15 1:28pm. I returned it signed moments later at 1:28pm, also requesting that she send me a copy of the invoice for the call on 6/22/15 (I had gotten a faded pink carbonless). Ashley Pardo responded that she would send a copy of the invoice that day. At this point I was quite cognizant that the tenant had been without a working drain for several days, so on 6/25/15 7:46pm I emailed Ashley Pardo again asking if we could at least pump the dirty water out of the drain in order to make it more sanitary. I even offered to pay them for another housecall for the extra work. Tina Borden responded the next morning at approx. 8:30am via e-mail saying that """"I was advised by Keith (plumbing mgr) until the job is complete you signed proposal on we won't be able to resolve the issue of the standing water"""". So I was pretty much stuck with waiting until Monday or Tuesday, being the dates they promised the work to be done. At this point I hadn't given them a deposit and so I called Tina at 8:00am on Monday 6/29/15 (they had promised either Monday or Tuesday as a start date) and offered to meet her plumbers at the property anytime that day or the next with a 50% cash deposit (per contract). Hearing nothing by the end of the day on Tuesday (6/30/15) in the late afternoon I called their office again and one of the ladies (Ashley or Tina) said that they had delays on other jobs and would get to it shortly. I reiterated that I'd bring the workers a cash deposit the second that they arrived at the property. For the next few days I continued to call getting the same excuse until Friday 7/3/15 where my tenant was facing the July 4th weekend without a working drain. I called Ashely who got in touch with Keith and the following answer came back. Keith says you haven't paid your deposit and we can't come out until you do. At this point I was extremely angry, and as an aside I still didn't have a copy of my invoice. At this point I told them where to go (and it wasn't to heaven). The next week I called Modern Plumbing who had given me a price of $2,650 for the job. I engaged them. To be fair they did have a small delay of a few days in coordinating the job, but they did it without complaint. Upon completion (they didn't require a deposit), I rushed over and gave them the entire amount (within 18 hours). I came too several opinions with regard to Brownies. First I think they're really quick at coming out to clear drains, but anything further should be looked for ELSEWHERE. It's my opinion that the girls in the office are quite stressed and do/say pretty much anything (including lying?) to get to the next call or e-mail with little responsibility and/or follow-up. Thus they come off like complete """"Air-Heads"""", in my opinion. It's my opinion that Keith, the plumbing manager, gives them little if any management and appears to have a """"MAJOR CHIP"""" on his shoulder most of the time. My opinion is that he's got a real attitude problem. I called today (9/9/15 in the morning), some two months later, still attempting to get a copy of my original invoice (The one I had was the faded illegible pink carbonless form). Tina said she'd find it and get it over to me. Once again I felt like she was doing whatever she could to get to the next caller/issue. Later I received a call from Keith, in a very rude tone, asking me what I wanted and stating that they never did the drain replacement. After mentioning that I was aware of that, I pointed out that they did charge me for attempting to clear the drain ($122). He then told me to call him with the invoice number and they would send it. I called back a little while later and Tina answered. Keith had given her instructions and she said she'd send it right over. It's 5 days later and I still don't have a copy of my invoice.

Ashley J.

Called Brownies about drainfield financing for my mother in law who lives in the area. A gentleman by the name of Ryan answered the phone, and called me James. When I stated that I wanted to speak to someone about financing options, I was placed on hold for over 10 minutes. Ryan introduced himself as a salesman, and once I stated that I was not interested in speaking with him, I just wanted to know about financing he """"passed the buck"""". If they cannot even provide service before the service, what should make me think that they can provide service after the sell??? Based upon the reviews I agree DO NOT USE BROWNIES!!! Lapin services however took my information, and provided me with all of the information I needed. We will be using them!! AJ