Brownies Septic and Plumbing

D C.

I always call, they never show. Ever. Called Friday after Thanksgiving when I found out I needed their service. Tech on call said I could wait until Monday and save on the rate for a weekend service call. Monday at 9:30am I called and spoke with Kayley who said there was no record of my service request, but that they would get someone out that day. I was to get a call beforehand. At 3:30pm Monday I call to check on status of tech and am told that another tech would call me first, but someone would be out """"today"""". Tuesday at 9:15am I call again as I have received no contact from anyone with Brownies. I am told, once again that I will get a call beforehand and they would send someone out. It is now 6:39pm Tuesday. No call, no show day #2 in the bag. GRRRRRR

Jean R.

I made the terrible mistake of referring this company to one of our property investors that resides out state. Problems started to happen almost immediately. They missed quoted and of course had to charge more. They missed the well, which you would literally trip over. They didn't keep anyone informed of the problems. I had to get involved because of the poor communications and bad working relationships with their vendors. Their well company they said the always use wouldn't return their calls. What does that tell ya? They wouldn't take responsibility for their incompetence and it ended up costing the property owner thousands more than initially quoted. The worst part was they had the yard dug up for so long with raw sewage being pumped into opening that the horrific smell chased the $1800.00 month tenant away. I gave the owners of the company a call to see if they would step up and do the right thing......They didn't so beware...use anyone else but Brownies. I will.

Patricia G.

First time having my septic tank serviced. They were on time, friendly and provided tips to help maintain the tank. Overall great experience!

Josie C.

thank you for the great pump but guy asked for tipto off set the cost of pumping. I gave the two guys $25 each cash because of the pressure. good company but didn't be sucked in!

Pat S.

Brownies came out and assured us the clog was fixed but it wasn't as it still leaked that same evening. When requested to come back out the said it would be another $389 to fix what they didn't fix the first time.

J V.

We were referred to them from a family member. Although we were not having septic issues we just wanted to be on the safe side of cleaning the septic tank. As our tank was last cleaned in 2013 it might have been due for some cleaning. We called Brownies and spoke with Eva who took our info and set up a appt for Thursday. We were greeted by Nate who was very punctual, friendly and informative. He is reliable will give you the best advice on your septic tank. I would definitely recommend Nate to anyone who has to get their tank cleaned. Our tank wasn't too bad off and now we have piece of mind on our tank. Definitely recommend Nate from Brownies!!!!!!!! I have read other reviews for this company and I am Telling you, they do a great job. They are affordable and convenient and reliable. I literally just used them for services.

Sandy M.

I don't write reviews,but what happened in Nov. 17 demands that I do. I own a small business that's clientele are children. On Saturday we had 2 birthday parties taking place - there was about 50 people in the business. Our bathrooms started to back up and in a panic we began to call emergency plumbers. We called Brownies and were told that it would be 45 min. to an hour, and that the tech would call with his ETA. Never got call. Instead a VERY VERY RUDE man just showed up about an hour after we called. By this time we already had a plumber working on the problem. The tech told us we owed him $150 just for being there. He refused to leave and demanded that we pay him $150. He rudely began lecturing us on how we didn't call and cancel and how we wasted his time and that we were going to pay for him making a trip to our business. I WILL NEVER recommend this crappy company (no pun) to anyone. They employ the the rudest nastiest techs/plumbers. Brownies you should give us our $150 back!

Paula G.

I have had them out twice to service our grey water tank and pump. They've been awesome both times. The first time they told us our pump probably had some life left in it and we should give it a shot and save some money. It finally crapped out 3 weeks later and Carlos was amazing. He replaced the pump for us and unclogged a hidden second trap we didn't know was on the side of the house. Our kitchen line finally drained the right way. They're punctual and respectful. Highly recommend!

Daniel G.

Wow.... what can I say? I called Brownies at 8 am on Thursday morning, and talked to the most delightful employee called Misty. I explained that we had a puddle of smelly water formed in the yard and that we were panicking over this. Misty jumped straight on things and managed to get us booked in for an emergency diagnostic appointment later the same morning. Within a couple of hours, Thomas arrived and got straight to work. He discovered a small septic holding tank at the side of our house, that we didn't even know existed. After a great deal of effort and perseverance, he managed to remove the welded on, metal septic lid, and found out that the system needed pumping out right away, and then a new Grinder-Pump installing, as the old one had failed, hence the backup we were experiencing. This pump pushed the waste through to our main City sewer line. These guys are awesome, and if I could give them 10 stars I would. Massive shout-out to Misty and Thomas. Exceptional Service. You guys have a customer here for life. Thank you.

Adam K.

Very disappointing. I would give less than a 1 if I could. I had a possible leak coming from underneath house, which had been wetting rug. Due to using this company before I called. I got someone and they informed me that someone could come out on day I called (Wed). I waited and called for an update and they informed technician Frank would be calling around 1:30-2 to let me know when he was 30 min away. This all seemed reasonable. Well 3:30 came and I had not heard so I called and this time was informed no one was coming today because all jobs were pushed back. Disappointed, but OK to learn I would get a call by end of day to tell me when they could come which would be a few days. Well, disappointing again no one called. I received a call Thursday while I was working to say they could be there at 3 because of a cancellation. It was 2:30 when they called. Needless to say, no one was at the house since I was working and this is a house we have a renter in. I did get a spill from the technician (Frank) about how extremely busy they were. I didn't cancel, but implied I should probably get another company that was going to be able to have time to come out and assess the situation. Unfortunately, still disappointed in this company as No one from scheduling or customer service has called back to check or ask if I still wanted someone to come out. I would tell all to choose another company that could give you updates and not have you waiting around all day for nothing.