Brown & Sons Plumbing, Heating, & Air

Brandy A.

Ken Brown has managed to get bad reviews removed from Google reviews. I would be very careful there were numerous complaints of fraud and bad service..

Jennifer K.

SCAM!!!! DO NOT USE THIS SERVICE!

I needed a repair on my gas fireplace,two service men came out, they said that they would give me a diagnosis before they did anything, took the whole thing apart, then said they needed a part, went out to the truck and then came back in with a very high estimate that the serviceman had on his cell phone, he couldn't really explain clearly what was wrong. I told them that I wanted to hold off, then they asked me why and would taking $200 off help? Then they told me someone cut the wires to my wall switch (not true), then they told me it cost me $79 just for coming out, which they hadn't disclosed before arrival. I paid them cash, and just now got a e-mail invoice saying that I still owe them $79.

And my fireplace still doesn't work. Now I'm worried that they did something to it.

Jennifer W.

I wish I would have looked at yelp first. I had ken brown "fix" my lines to my washer. 420$. Does not work. Then my credit card was used to open a cash app account where he took money out. Bank recommened filling a police report, so we did. I would highly recommended anyone else that has been scammed by him to contact the police. This is very disheartening to say the least.

Tiffnie S.

It really takes a lot for me to bad mouth a business, especially small businesses, but if you're in the Denton area DO NOT USE Brown and Sons Plumbing. I called them in early December about our clogged toilet fiasco, arranged for them to come out then canceled within a few minutes because someone else was able to come out sooner. We'd been dealing with the clog for HOURS at that point. Whomever i spoke to was VERY rude but they reversed the charge on my credit card so i figured that was that. Jan 1st i find a charge from them on my card for a higher amount and contacted them about why i was being charged for services we did not have. I've been told over and over that the owner would be contacting me and that the issue was being looked into. I've still not been contacted by the owner and any contact with them has been totally one sided. Today I was told that they haven't heard from the owner in over a week and are contacting hospitals and jails to determine his whereabouts. F#$%&*@ GREAT! Time to cancel my credit card

Elldee D.

By all means please do contract this "plumbing company" if you want to be ripped off and want your job stopped half way through. I contracted this "company" for plumbing work. They started the job, I gave partial payment and then never heard from them again. They blocked my phone number and refused to return any of my calls. Do yourself a favor and do not call them for anything. If I could give negative stars, i would.

Cindy R.

Do NOT use this company. First of all, they installed a commercial water heater in our home, we had trouble within two days of the install. We called them to come out, we even had to take off of work and they didn't show up. I tried to call again to set up another time, I didn't get a call, I got a text! Who does that? It's not professional. We set another time for them to inspect it and guess what? They didn't show up AGAIN!
We had to pay upfront 80% and then after the install, we were told to write the final payment out to just a first name. Within 30 minutes we were called by a cash checking store to verify the check. We still have problems, have not heard from them.
Please reconsider if you have scheduled anything with this company.

James M.

I contacted Brown and Son during the first week of October to check out our propane fireplace. Eventually a technician showed up on 10/5 and began to check it out. He said the control valve was defective. He took the valve off and said he would be back over the weekend to install a new valve with remote control. I paid him in advance (a mistake) and to date have not heard a word back from the company, even after repeated calls to their call center. I am demanding a full refund and a return of the original valve the technician took with him. I would caution anyone NOT TO DO BUSINESS with Brown and Son Plumbing. Jim M. Oak Point, TX

Randy F.

The most unprofessional company I've ever dealt with in all my years of homeownership. Hired these guys to fix a leaky outside faucet, they showed up totally unprepared to replace it and had to go get one after I stated on the phone what the job was about beforehand.The plumbing supply store is less than 5 miles away and it took them over 2hrs to return. After returning and starting the job they got one of their tools stuck in my water shut-off lid that a worker spent at least 15mins. trying to dislodge. And ultimately left the lid off and a tool in my front yard after they left. Upon payment I was asked to enter my CC info into to a "bill pay" app which was rejected, but tied up the money (over $300) for three days. I was then asked for a check for the amount (which I gave) and the check they submitted that afternoon and cleared the next day. The following night after 10 pm I received a text message demanding pymnt. from the owners wife stating" they baby needs to eat" mind you this was AFTER they had already cashed my check the following day! These guys are a joke and do not have their act together. I would definitely not recommend! VERY shady 'business' practices with these guys.

Sherry P.

Do not use this company!! It has been an absolute nightmare. They had me pay almost 80% upfront and then delivered damaged equipment, took out the wrong A/C and then could not fix it so we ended up having to call another company and having to replace two units instead of just one. In over a week they still had not even attempted to install the unit they were hired to do. They did not show up each day until around 4:00 pm and got nothing done other than steal personal items from the house and brake our A/C that worked. The worst experience I have ever had!!!

Kelly F.

I was terribly disappointed in this company and their service. First of all we put the service call in at 8:00 am and we didn't see anyone until 5:30. He was very apologetic for his being late after giving us a time of 4:30. After diagnosing our problem, he told us he needed a part but assured us he would be back first thing in the morning with it. We gave the man our money and after lots of time in his van on and off he left. He never came back to do the job in the morning. I called several times to no avail. My final call was to let the answering service (because that's all I could reach)know that I would be reversing the charge and calling someone else.