Brown Plumbing

Carol P.

Our plumbing septic system completely backed up on us recently causing quite a flood in the yard. I called Brown's plumbing who sent a technician named Brian. Brian was fantastic, he drove the 70 miles to our place within two hours of hanging up the phone. Brian was profesional, knowlegeable and kind. He pumped the septic tank and diagnosed the system's problems within an hour, giving us our available options and suggesting the best fix. Brian's professionalism and warm personality left me feeling that we had the best person possible for the job.

Joseph L.

I can't recommend this firm for services . I had a leak in my commercial build and the technician came promptly but couldn't find a leak even though there was at least 5 gallons of water on the floor. I paid his service call just to show up and he left . He was pleasant but obviously undertrained. I'm not a plumber and am not aware of where the leak was coming from.
I had a leak in the same room a few week later which seemed to have the common denominator of temperature being around 50 degrees. I call Brown plumbing and a second technician came . He found the leak and charged me a service charge again and over 300 dollars for two 10 dollar parts . Time spent 20 minutes. I called and asked for an adjustment on the original service fee. I was told the owner was out of the office and would review my request. I called twice and my staff once . No response. People like this shouldn't be in business and give trade people a bad name .

Ken S.

I would rare 0 if I could. Should be a negative number if you ask me. They do not stand behind their work. If their repairs fail shortly after, just call another plumber that knows what they are doing and will stand behind their work.

Michael S.

We were having some problems with drains backing up, and emptying slowly, and called Brown to come look at the issue. It was quickly determined that the septic tank was full, so they called their pumper truck to empty it. Bada-bing-bada-bam, we now have an empty septic tank. We'll monitor the drain issues to make sure things are better, but for now, it appears that the problem has been solved. They charged us $500 (for 1500 gallons), which seems to be on the expensive side, but not exorbitant. Friendly guys, and quick response to our call, so all-in-all, a good experience.

Christine J.

Do not deliver on what they say they are going to do. Outright lies and astronomical pricing for what they do. They definitely know how to cheat and lie.

Larry A.

It is criminal how they treated me, $360 to come out and tell me what it would take to replace a septic tank lift station pump. I was assured I the ""technician"" would have the equipment on the truck to do the repair, once the situation was studied. BULL. They could not replace the pump
until a specification was considered on the size of the pump and the lift, and they would get back to us. Well they got back to us and for $8700 to $8900 they could replace the pump. Oh ya it is a $500-$700 pump and about a two to three hour job. They are crooked as I have ever met.I paid my staff a bonus to do it, and go the extra mile to fix it for me. The pump cost $493 and about three hours of time. Called Brown Plumbing to talk with owner or manager to go over the charge before posting this. But he was not available, so i said ok i will wait to post this, have him call me, Jamie the hustler said ' I do not know when he can get back to you"" so I posted.

Veronica W.

Wished I could have had zero stars. But Jaime at least apologized when I called in to complain and said ""it happens"" so 1 star for the apology.

Signed the contract agreeing to the $120 go out and see charge. (Lakehead). That was ok with me fair I thought. No update call the first day - no update call or email the 2nd day. We had to call each time. First day they didn't get there - ok fine. I didn't say it was an emergency 2nd day goes by nothing. We call in. They said the tech spent an hour looking for the place and could not find it.
But did not bother due diligence to call our cell phones - just threw in the towel. When we called to find out how's it going..how much damage and what will the final charge be - we found out they could not find the place and it would be another $120.00 to try again. This is without even seeing the reason why I called them in the first place. My bad though. I didn't read their Yelp reviews first - my bad. I have had nothing but great service in Redding. Never worried before - expected nothing less.

They have a lot of contracts in place for you to sign and put a credit card up front to protect them ( which I understand). but nothing to protect you the customer. Customer Service Professionalism NADA!
Buyer Beware!

Mary B.

I can echo the other 2 bad reviews. I was overcharged on a shower repair. Just a few months later, the shower nozzle came off. Not only did they have the gall to charge me for repair of their shoddy work, they pestered my employee for payment.

Dennis S.

I was charged twice as much as I later discovered to have my septic tank pumped ( my fault, I should have checked around first) and then was told that the transfer pump in the septic tank had burned out and it would be almost $1700. 00 to replace it. I did some checking this time and discovered the pump only cost $650.00 and another plumber told me it would take one hour to replace. Seriously, Brown's was going to charge $1000.00 for an hours labor?!

I contacted BCI Septic who is also local and the technician came out, pulled and tested the pump and said the pump works just fine and re-installed it, all for $100.00.

This kind of business ethic constitutes price gouging at the least and calls into question the honesty and integrity of the owner.

Anna C.

In March of 2015, on a Saturday I had a problem in a shower that required me to turn the water off to my house and call a plumber.
The first thing I was told when the repairman called back is that their was a dispatch fee of $98.00. It being a weekend I expected this. So when I said that I understood this he said he would be out in 20 minutes. It took him about 45 minutes to get here.
What came next was not expected. He spent 10 minutes looking at the shower and then went back to his truck and wrote up an estimate for attempting to replace the hot and cold stems at $378.00. If I did not sign the contract for that amount he would charge me the $98.00 and leave and I could call another plumber. Felt like I was stuck and felt intimidated. He took the shower stems out, a screw that holds the washer in had backed out. He then went to his truck and spent about 20 minutes looking for a new washer and screw. Said that he would need to go to the hardware store because he did not have the washer and screw. Came back with new stems, when the Kit to fix mine was only $1.99. Felt that him buying the new stems made his estimate OK and he left with $476.00 for 2 hours work, over 45 minutes of his time here was talking. This Job should have never cost more than $200 for parts and labor.

DO NOT USE BROWN PLUMBING

Anna C.