Brothers the Plumbing Store

Darci K.

I really miss the old fashioned plumbery stores. You know, the ones where they have all the different gadgets, and interesting things that you could never find anywhere else? I really thought I was onto something when I discovered brothers the plumbing store.

Granted I arrived mid afternoon on a Sunday, but that was by design on my part because I've been out doing other errands and this was one of the last places on my list of things to do.

This definitely is an older established location, and you pretty much have to know about it to find it. It is off the beat and path of the main streets surrounding it. It's like a small mini warehouse waiting to be explored.

I like that they have separate sections, albeit small ones, for your kitchen, bath, bathroom etc. the parts area is in a completely separate section from everything else.

Customer service was rather spotty and while I was greeted by someone, he very quickly stated that he didn't have time to help me. So I was confused as to whether I should be happy that he said hello, or frustrated because he said he couldn't help since he was walking out for the day. Which made it interesting because the other people working in the store totally ignored me.

While I was looking at the different bathroom accessories it was funny to walk by some of the toilet displays because they have the new automatic lids that go up and down when you stand by them. It made me feel like a kid playing in an area that I wasn't supposed to be in.

The prices seem rather high, but I will say that the store is several grades above your basic home repair warehouse type store. I didn't find that the selection was that great, and maybe they had more to offer, but without being helped, I have no way of knowing whether what I was looking for could even be found at the store.

Before I left I did walk over to the parts area and I will say if you are looking for older parts, newer parts, or even some unique parts for your kitchen, bathroom, etc. anything that has to do with water... This would be an excellent place to find some of those parts that definitely cannot be found in main stream stores.

The four stars are really because I believe that they have quality product, and I definitely want to go back earlier in the day to see if the customer service is better than what I experienced.

Marcel S.

They had exactly what I needed. If you need some random part, they'll find out exactly which part you need, and most likely have it. After I left, I realized that I never would have found the part I needed.

I checked my local ma-pa hardware store, Home Depot, amazon, Lowe's; no one had it.

I also researched the part number after buying it, and found it on some website that I never would have been able to find on my own. The cost was the same and I still would have been reluctant to make a purchase on a random website.

If you can't find it anywhere try here; or just come here first.

Adam H.

Great place! And I am not even a plumber but with their help everything worked out and didn't leak.. I learned a lot from these guys and saved me money instead of a plumber coming out to fix my leak in the main shut off valve .

Mark L.

Terrible service and terrible, overpriced products. I bought a kitchen faucet from these jokers back in April and when it started to leak recently, a clear manufacturer's defect, they wouldn't replace it, they sent me back to Price Pfister. The new faucet is expected this week, but what a hassle. These guys won't stand behind their product! I could have gone to Home Depot or Lowes and spent a lot less and if there was a problem they would have taken care of it. Avoid a headache and shop somewhere else!

Freebyrd F.

I've been here twice. Excellent and Friendly Customer service and they always have the parts that I need, at a price that rivals the Home Depot. They won't try to sell you what you don't need and you can make returns if you bought the wrong item. Very helpful advice as well.

Laurie T.

This is THE place. Not your slick, posh showroom, but a real shop where any plumbing thing you need is going to be covered.

I can't overstress how kind and helpful the staff is. Their advice is clearly based on years of experience. They don't immediately steer you to to the most expensive products, but rather listen to your needs and suggest what they really think will best serve you.

The prices compare favoribly to the big box stores and their inventory doesn't include cheap lines that are designed to fail in 5 years.

We have rentals, so plumbing issues come up. I will never waste time going anywhere else. This shop and the folks who work there are on my gold star list.

Jojo S.

Great service, quality work and reasonable prices. IThey maintained their professionalism at all times and made me feel comfortable having them in my home.

Dave H.

Went in for a hose replacement for my sink and an employee helped me immediately and found the part I needed pretty much instantly. Also no line at checkout so not much more I can ask for.

Slackerov S.

I bought a new bathroom faucet from Home Depot and a couple of the parts didn't work with our sink. I went back to Home Depot to get parts that would work, and they didn't have them. Luckily the employee who was helping me told me to try Brothers. I'm glad he did. The staff are friendly and knowledgeable. The person helping me grabbed the parts I needed quickly. They have a great selection of plumbing parts. This will be my go to place for my plumbing needs.

Dan W.

Brothers Plumbing is the text book perfect plumbing store as far as customer service and product availability. I have been going to them for 4 years, I run and antique bed and breakfast hotel in midtown, there are other plumbing stores closer, but nobody has the products or the customer service not to mention the experience of these guys, they are well worth the drive. Clearly all of the staff has worked extensively in the field so they are extremely versed in their trade. If one person is not sure of something, they grab another staff employee, if that employee is not sure of something they grab another employee...its great!!! They literally are not happy unless you get what you're looking for, its like a challenge for them. Anyway, if you need hard to find or easy to find parts and service and want to go somewhere where they treat you like a human and realize were are all not a expert in the plumbing industry this is the place to go. Way to go guys, keep up the good work!!!!!