Brothers Plumbing, Heating & Electric

Dustin W.

If I could, I would rate them negative stars. The level of unprofessionalism is mind boggling plus they are a total rip off. We received a quote from them and after doing a little research on our part we discovered they were charging us $250 per hour for labor for a simple shower valve replacement. When we questioned why the labor rate was so high the Vice President of the company, Justin, got involved and completely berated us and was sure to let us know we are in the wrong and don't have any right to question him. After several email exchanges the Vice President became condescending, rude, accusatory and got very personal in his insults. I completely understand how they only a 2 star rating on yelp and have several complaints with the Better Business Bureau.

Jason S.

Quick to take advantage of someone without heat in the winter!! My gas company came out to change the meter, after replacing gas lines didn't pass pressure test (turns out tech caused leak at first union passed meter). Of course gas company made it my problem. I called brothers plumbing and they made it out fairly quick. However, the tech Zolie wanted to charge me $900 (stated that included $200-300 for the permit) just to put air in the line and locate the leak, not including fixing it. Mind you it's a small house with maybe 80 linear feet of pipe hooked to 3 appliances so a dozen joints or so. He also told me my iron piping wouldn't handle the pressure test at 20 psi and it would cause more leaks. (If your not sure how much pressure that is, my tech who did the repair got to 20 psi with a bike pump in about a minute.) So he suggested I pay $2600 to have all the lines replaced. And because it was Thursday I wouldn't get my gas back on till Monday or Tuesday due to the weekend. Paid him the service fee for coming out and sent him on his way. So I pulled the permit myself (for $35 not $200-300) and Got a tech from Goodrich Fireplaces out who located the leak and fixed it with 90 minutes for a couple hundred bucks. Got the inspection done and gas back on the next day. Not sure if it's the whole company or just the tech, Zolie, but I call major BS on Brother's plumbing. Will never call again

Chantal E.

Zero Stars!!!! Major rip off. My mom hired these folks to clear her drain and camera the line on my advice unfortunately. They came and did do that but for almost $800. Now mind you her drain WAS NOT backing up just slow draining so I knew it should have been a minor cleaning. After reviewing the video, there were minor roots from her tree which was only at one joint in the pipe. They did clean it out and all was good except the rip off part of taking advantage of an older person. They also tried to tell her she MUST replace the line which would be $15,000. Rewind back to why I recommended them to begin with.....one month earlier I had a major backup in my home and they came and did same service for $300. Other rooter companies likely would be less but I felt ok about it. Until my mom's situation. Steer clear of these folks and understand each plumber works on commission!!!!

Leah A.

When our shower stopped working and we were quoted by another company for a $1,400 shower replacement due to a 'broken cartridge' I immediately called another company. That place was out of my service area and they recommended Brothers. I saw their reviews online and decided to trust the referral. Brothers came out quickly, diagnosed that the issue was in the shower handle, not the cartridge, and started sourcing parts. At the end of the day they saved me $1,300 over the other guy to get the shower up and running. I hope that they have taken everyone's feedback and are changing their tune because I would love to use them for all future plumbing, heating, and electric. Overall I had an excellent experience with their professional, compassionate, quality and timely service. Aaron R. was our tech and I would absolutely work with him again.

Timothy H.

Called Brothers for an issue. Scheduled an appointment. They called back to move the appointment up and at that time signed up for their ""Club"". I changed my schedule to meet the tech. While waiting for the tech they called to inform me they don't service my area even though they came to my home a couple of weeks ago. A day wasted. They should have completed the appointment and then apologize that I am out of their service area and refund my club membership. Not professional. Very disappointed. Quit sending me mailing that you service my area

John D.

Holy cow, do not call these guys. $550 for a main line clean out? Preposterous! Tech was on site (tech was super nice), quoted me and I couldn't believe it. Called into the office And was told they don't negotiate on price whicH I guess is fine. To add insult to injury had to pay a $49 service call.

Bottom line, send tech on his way with their $49, called the other guys who came in an hour and chargeD $99

Mona Lee D.

Our shower handle got stuck in the ""on"" position so the water couldn't be turned off! Had to shut down the water main for the whole house. Called late Friday & was able to get a master plumber to come first thing the next morning. Jeff B. explained everything and was able to replace the broken shower cartridge. Very thorough & informative! Thank you!

Kollin O.

Wow, I have heard their commercials for years on the radio and now I know why. Poor customer service and gross overcharging for a new thermostat.

Two weeks ago, our furnace thermostat went haywire and began running continuously even when we turned down the heat. We called Brothers because of the inspections they gave and they came out and inspected the furnace. They determined that the thermostat control was faulty and they replaced it and charged us $411.50 for replacing the control, $350 for the control panel. Later, we found the same control interface for $35 on Amazon.com. The technician then told us that everything in the furnace was fine and that the filter was clean and looked good.

Two weeks later on Christmas Eve, out furnace began blowing cold air and the heat wouldn't come on. We called brothers and they sent another technician who was very nice and checked everything and found that the furnace filter we had was completely blocked and full of garbage. We were shocked and very angry about this and asked why this had happened to which the tech couldn't answer. He cleaned the filter and determined that the blocked filter was causing the heat sensor to over heat and it would shut of the heat and begin cooling the exchange unit.

We are severely disappointed by brothers and from now on, I will not be using them again. I hope you can answer for this Brothers, in both the poor training of your techs and the gross overcharging of products that are found for a fraction of the price on the internet.

Oh and PS. I would prefer an actual personal response and not your dumb, automated, ""we can find you in the system"" response you give on every single poor review people have given you. Grow up and respond with some actual personal and quality customer service response. Thank you

J H.

Buyer Beware, have used Brothers in the past and their service has gone way down hill and is overpriced. After a few months of trying to resolve a warranty claim in my contract, I in fact have a shorter warranty than sold (5 year vs 10 year). I overpaid, was under served, lied to with warranty coverage and took me multiple efforts during install of an air conditioner to pass the mechanical and electrical inspections, all on my own time coordinating with the County. There is better service in the Denver Metro Area.

Johnny U.

I'll be to the point:

Brothers Plumbing :
1 - 40 gallon standard water heater 40,000 BTUs ,
water pan
1 hour install time Brothers cost $5000.00
No thanks.

Home Depot- 40 gallon self cleaning water heater 40,000 BTUs
New water line and plastic pan
1 hour handyman
Cost $1000.00

Need I say more?
Typical plumber is $89.00 an hour

Brothers $4500.00 an hour

You work hard for your money, no need to be mugged In your own home!