Brothers Heating Cooling Plumbing

Saluda F.

I first used Brothers Air, Heat and Plumbing a couple of years ago when I had a minor issue with my AC unit. The young man who came out, Jaycob, was extremely professional, courteous and knowledgeable. He answered all my questions, took care of my issue that day and made a significant enough positive impression that when I started having more issues I called Brothers again. Another young man, Andrew, responded this time, and his professionalism, knowledge and courtesy only reenforced my perception of the company and it's employees. Long story short, after evaluating my unit's issues and answering my (many) questions we concluded my unit was (unfortunately) toast, and trying to repair it didn't make financial sense. A not totally unexpected development as it was over 15 years old. Another young man, Andy, came out to give me an estimate, and once again, answered all my questions, was very knowledgeable, and laid out several options for replacing my system. (At this point, I will interject that I had already explored more than one option and had a very realistic idea of what the project should cost.) I decided on a course of action, and Andy immediately verified that what I wanted was in stock, and reserved it. The installation technicians, Kyle and Reggie, showed up to do the install two days later. They were of the same excellent caliber as the other members of the Brothers team that I had met previously. They were friendly, professional, efficient, and quite frankly worked their butts off. They ensured that my house and my carpet were protected during the installation (it's a townhouse and they had to carry everything up 3 stories into the attic) and cleaned up everything when they were finished. Then Kyle walked around with me while I inspected their work. They did an outstanding job. My experience with Brothers for this purchase and installation was great. Their people are of the highest quality, and I can without any reluctance at all, highly recommend their services.

Phillip T.

Just a heads up to everyone. I definitely WOULD NOT recommend Brothers Heating and Air to anyone!!! We had, out of desperation, used them for a new dual HVAC system back in December of 2020. Last Summer we had an issue with our one A/C unit. They set an appointment, which they didn't show up that day. Showed up the next day. They told me it was low on Freon.....after not even 2 years? They added Freon and it seemed to be working fine. The same day there was another issue. Now, a little over a year later, there's a Nest thermostat issue, which they installed. Called them on Tuesday and they set an appointment for yesterday afternoon. Got a call yesterday afternoon saying they couldn't make it until today. After cancelling a personal appointment for this afternoon, I was called yet again to inform they couldn't make it today. """"Oh, but we'll be out tomorrow"""". They were very politely, but angrily, told that they would never be servicing anything at my house ever again. Please suffer with whatever issue you might have but don't ever use Brothers!!!! Sorry for my rant

Mojo K.

I do NOT recommend this company. My granny had an issue w what she though was a leak upstairs. They made her a 71 year old woman climb a ladder and cut the hole in the ceiling. They tried telling her she needed her shower pan replaced. A $7000 repair! Thankfully her co-worker came and looked. Just the gasket needed to be replaced. I find it absolutely disgusting that a company would try to take such gross advantage of our elderly community.

Susan M.

Maintenance Service Review: I will never recommend Brothers Service. I scheduled a visit for spring maintenance, and they never showed up. When I contacted them, they said that the technician had messaged me that he was unable to come. I have a land line, so no message was received. I scheduled a follow-up which went as scheduled. For my fall maintenance, I had an appointment scheduled, but after the scheduled time they called and asked to reschedule. I rescheduled for today, and when they did not show, I called again. Once again, they said they needed to reschedule. This is a total of 3 times I have waited at home for maintenance, with no shows. Never, ever again. Mary Hickman, Richburg, SC

S P.

We have been customers for many years. We had our entire gas pack and ventilation system replaced around September of last year for a huge 16 grand; which comes with a great warranty; yet we still have to pay for a yearly service agreement. It seems like wasted money, even though the amount is small. I think it would be a great benefit if at least one year of the service agreement could be included in a purchase. If they consider it, maybe the next lower-lower middle class family can get it. I think I should've gotten more bids.

Barbara O.

Second time using Brothers from Rock Hill and very satisfied with their technicians. Replaced old hot water heater with new unit.

J. C.

Needed to replace HVAC; wanted to move to a 2 zone system. First estimator from large company that advertises a lot said we'd have to install 2 systems. Brother's consultant spent some time in the attic and said one system plus a $200.00 logic board and accessories would provide two zones! Installation was professional and quick. We are happy campers after 2 years with no problems.

Gene C.

Visited Home Depot to get a referral for HVAC work. They sent out a sales person from Brother Heating and Cooling. The guy was trying to sell us a ridiculously priced $10,000 unit payable over 15 years. By the end of the loan term we would have paid back about $26,000 - $27,000. We declined the deal because we didn't want to get ripped off! But during this """"sales call"""", the sales person examined our AC unit. Not sure why a salesman would need to examine the units in such detail. He was out there two separate times """"looking"""" at the unit. We left him alone to do his work and he left our house shortly after that when he couldn't make the sale. Well we think he sabotaged the unit. A couple of weeks later, we had this unexpected leak from that same unit that damaged the floor below. My husband found a loose connection in the back of the unit that was allowing the water to escape. He also saw scratch marks on that part probably where someone loosened it with a wrench. We don't have evidence that he loosened it because we didn't see him. But how else did it become loose? I would never ever allow them into my house again!! Very sketchy!!

Elaine S.

Regular service maintenance was provided and Andres Sampler, the service technician, was very polite and professsional. He provided explanation of service and recommendations to keep the HVAC system operating efficiently. Very satisfied with the work.

Deb B.

Needed to replace my Gas Pack. Got bids and Brothers was one of them. Salesman Anthony Christy was professional and straight forward. Proposal was 4K less than other proposals. Was basically the same unit I had installed 20 years ago. Unit was installed two days later in about 7 hrs. Installers were hard working and took care of my property. They cleaned up and left no clutter. They would not leave until I was totally satisfied. I was very pleased with the work they performed.