Brothers Heating Cooling Plumbing

Kristina M.

Needed to replace my Gas Pack. Got bids and Brothers was one of them. Salesman Anthony Christy was professional and straight forward. Proposal was 4K less than other proposals. Was basically the same unit I had installed 20 years ago. Unit was installed two days later in about 7 hrs. Installers were hard working and took care of my property. They cleaned up and left no clutter. They would not leave until I was totally satisfied. I was very pleased with the work they performed.

John P.

I really should have ready the reviews before I allowed this company to enter into my home. Called these people over to fix a running toilet and a drippy shower. The toilet just basically needed a new water pump inside of the tank and the shower handled was hard to turn and I was told the Cartledge need to be repaired. To get these two thing fixed, it was going to cost me $830.00 - WHY - well, let me explain. He was going to rebuild the toilet for $330.00 and $500.00 for the shower. They charge an $89 service fee for coming out and If you agree for them to do the work, they would wave that fee, if not than you are responsible to pay for them coming out. I refused the service because there was no need for him to rebuild a toilet when I could have bought one for cheaper. I have know Idea why the shower would cost $500.00, at this point the only thing I wanted to do was to pay the service charge and let this gentleman be on his way. When I was in the process of writing the check, he told me that I would be $95, he added tax, I told him I was never quoted the tax on the service call. The guy stepped outside and called his manager, I guess he explained the issue, the guy came back into the home and told me to just write the $89 without the tax. NEVER EVER AGAIN WILL I EVER CALL THESE PEOPLE AGAIN

Paul J.

What an amazing thing to find. Not just a reliable and customer-oriented company, but a wallet-friendly one as well. Especially a company that performs repairs on a scale such as these. Amazingly friendly people and the problem was diagnosed almost immediately. The work was finished fast and they left us feeling confident that the issue is resolved for good. I will refer them to anyone looking for a plumber and I am sure I'll call them for any of the other services they offer, should I need them. Seriously, a diamond in the rough these days. Thank you so much, Jeremy and crew (and David, our original technician who came out). We are so very happy with the work you did!

Susan M.

Changed my old water tank to a tankless water heater. priced out different companies and they gave us a competitive rate. they arrived on time for installation, had an inspector come out before the project was done to make sure they were up to code and left in a timely matter. that night there was a drop every 5secs coming from one of the new shut off valves. we were upset that they weren't able to come that evening. however they did follow up first thing the next day and addressed all the problems and concerns we had. we have a scheduled inspection with the county all handled by their company. we all make mistakes and was glad they fixed it in a timely fashion. only one additional incident happened that i don't care to mention right now that's left me a little uneasy, however we addressed it with the managers and i'm confident they got to the bottom of it on their end. over all i'd rate them 4 out of 5 for changing out a 50 gal tank to a 11pm tankless water heater.

Archana G.

The absolute worst! Sent a technition out for a yearly maintence cleaning and he did something to the compressor causing a smell of burnt plastic coming out of the vents Complete system failure in less than a week.

Angela S.

I first used Brothers Air, Heat and Plumbing a couple of years ago when I had a minor issue with my AC unit. The young man who came out, Jaycob, was extremely professional, courteous and knowledgeable. He answered all my questions, took care of my issue that day and made a significant enough positive impression that when I started having more issues I called Brothers again. Another young man, Andrew, responded this time, and his professionalism, knowledge and courtesy only reenforced my perception of the company and it's employees. Long story short, after evaluating my unit's issues and answering my (many) questions we concluded my unit was (unfortunately) toast, and trying to repair it didn't make financial sense. A not totally unexpected development as it was over 15 years old. Another young man, Andy, came out to give me an estimate, and once again, answered all my questions, was very knowledgeable, and laid out several options for replacing my system. (At this point, I will interject that I had already explored more than one option and had a very realistic idea of what the project should cost.) I decided on a course of action, and Andy immediately verified that what I wanted was in stock, and reserved it. The installation technicians, Kyle and Reggie, showed up to do the install two days later. They were of the same excellent caliber as the other members of the Brothers team that I had met previously. They were friendly, professional, efficient, and quite frankly worked their butts off. They ensured that my house and my carpet were protected during the installation (it's a townhouse and they had to carry everything up 3 stories into the attic) and cleaned up everything when they were finished. Then Kyle walked around with me while I inspected their work. They did an outstanding job. My experience with Brothers for this purchase and installation was great. Their people are of the highest quality, and I can without any reluctance at all, highly recommend their services.

Shar K.

My upstairs air conditioning unit shut down on Sat. 5/25. I called Brothers Sat. and they said they could be there before 6pm Sun. 5/26. He arrived at 5:10pm. finished work at 5:45 and sat in his truck for 10 minutes and wrote up the charges and I paid him at 6pm. They charged my credit card to Home Depot??? which he never said. I thought I was paying Brothers Heating and Air, but it was a Brothers employee with a Brothers truck. I still haven't gotten a receipt yet. He checked in the attic the pan was full, so he went and got a vacuum to drain the water out of the pan. He was in the attic for 30 minutes. He said he drained the pan cleared the drain line and turn the unit back on. He charged me $937 for 30 minutes of labor. Nothing repaired or replaced. Can you say """"RIP OFF"""" cause that's what it is. When it's 90 degrees you're not going to say don't fix it, but this is definitely price gouging!

John R.

Unfortunately they are not a full service plumbing company. Contacted them to replace a simple gas water heater that had gone out. Very responsive on phone with good office customer service. They were able to schedule my appointment within 3-4 days and despite missing the appointment window by a few hours (understandable, as I realize that they are very busy) they arrived. The technician was polite and professional. He snapped a few photos of the water heater and said he was going to his truck to call his manager. After about 10 minutes he returned and said they were unable to replace the water heater. When I asked why, he said they didn't have the capability to replace it. He apologized and said they didn't have the correct permits or expertise. At this point I had been without hot water for a week. I ended up calling one of their competitors, and had a new water heater installation within the week. I told the installers my experience with Brothers and they were equally as confused about as to why they did not want to replace the water heater. It was a simple residential installation. I wish I hadn't wasted my time with Brothers. Cold showers are not fun. Maybe this review will help other people looking to have a water heater replaced.

Mark S.

Replaced gas pack. Very helpful and best price I could find. Installed in one day. Very professional installer and made sure I was satisfied with everything before they left. Cleaned up area well. Couldn't tell they were even here except for new gas pack.

Alicia M.

beware! I'm Robin and have been a customer of Bros. Htg and Air for several years. I had my spring maintenance on my Htg & AC on 3/13/24. I was told by technician C.H., that my capacitor was broken and I needed a new one. I agreed and paid for a new capacitor that day....OR SO I THOUGHT! The last week of May, 2024 my AC broke. I had to call my home warranty co. and use who they sent out as I didn't know what could be wrong. The new technician from another company told me my capacitor was broken. I told him I just had it replaced less than 2 months earlier. He showed me the new one compared to my broken one. The new one was shiny, no scratches or dents, and no wear/tear. Unlike the one Bros Htg & Air had installed. He said in March, they either replaced it with a used one or didn't replace it at all and yet charged me a new part price. I ended up paying for another capacitor. I was devastated because I trusted Bros Htg & Air. I contacted Bob King, mgr of Quality & Service on 5/31/24. He requested I send email regarding the situation and pics of the old broken one that they had supposedly installed. It's 8/10/24, and I have yet to hear back from him nor has he returned any of my phone calls. OBVIOUSLY, THEY DON'T CARE HOW THEIR LOYAL CUSTOMERS ARE BEING TAKEN ADVANTAGE OF, NOR DO THEY CARE ABOUT THE QUALITY, SERVICE, OR WHO WORKS FOR THEM. DO THEY TRAIN THEY EMPLOYEES TO DO THIS?? There are better companies out there who care about the service they offer and taking good care of their customers. PLEASE DON'T TRUST BROS HTG & AIR FOR YOUR HTG AND AC NEEDS, OR YOU COULD BE NEXT!! Don't be taken advantage of like I was.