Brothers Heating Cooling Plumbing

Peggy R.

Regular service maintenance was provided and Andres Sampler, the service technician, was very polite and professsional. He provided explanation of service and recommendations to keep the HVAC system operating efficiently. Very satisfied with the work.

Clyde T.

We have been customers for many years. We had our entire gas pack and ventilation system replaced around September of last year for a huge 16 grand; which comes with a great warranty; yet we still have to pay for a yearly service agreement. It seems like wasted money, even though the amount is small. I think it would be a great benefit if at least one year of the service agreement could be included in a purchase. If they consider it, maybe the next lower-lower middle class family can get it. I think I should've gotten more bids.

Betsy W.

Second time using Brothers from Rock Hill and very satisfied with their technicians. Replaced old hot water heater with new unit.

John C.

So, I just had my entire attic unit replaced by Brothers in September. And I have not had a call back to ask if I have had any problems or not. Yes, the unit is under new product warranty, but I might have thought, since I will be due for another complete unit replacement in several months, they may have wanted to make me as comfortable as possible with its operation, and maximize efforts to make customers pleased that they did business with you. If I use Brothers in the future for a new unit I will be sure to ask if after installation that is the last time I will see them, or if I will have to pay $70 to have them come and sweep dust off of it

Don B.

The absolute worst! Sent a technition out for a yearly maintence cleaning and he did something to the compressor causing a smell of burnt plastic coming out of the vents Complete system failure in less than a week.

Michelle Smith ..

I really should have ready the reviews before I allowed this company to enter into my home. Called these people over to fix a running toilet and a drippy shower. The toilet just basically needed a new water pump inside of the tank and the shower handled was hard to turn and I was told the Cartledge need to be repaired. To get these two thing fixed, it was going to cost me $830.00 - WHY - well, let me explain. He was going to rebuild the toilet for $330.00 and $500.00 for the shower. They charge an $89 service fee for coming out and If you agree for them to do the work, they would wave that fee, if not than you are responsible to pay for them coming out. I refused the service because there was no need for him to rebuild a toilet when I could have bought one for cheaper. I have know Idea why the shower would cost $500.00, at this point the only thing I wanted to do was to pay the service charge and let this gentleman be on his way. When I was in the process of writing the check, he told me that I would be $95, he added tax, I told him I was never quoted the tax on the service call. The guy stepped outside and called his manager, I guess he explained the issue, the guy came back into the home and told me to just write the $89 without the tax. NEVER EVER AGAIN WILL I EVER CALL THESE PEOPLE AGAIN

Wayne F.

Replaced gas pack. Very helpful and best price I could find. Installed in one day. Very professional installer and made sure I was satisfied with everything before they left. Cleaned up area well. Couldn't tell they were even here except for new gas pack.

Peter V.

Needed to replace HVAC; wanted to move to a 2 zone system. First estimator from large company that advertises a lot said we'd have to install 2 systems. Brother's consultant spent some time in the attic and said one system plus a $200.00 logic board and accessories would provide two zones! Installation was professional and quick. We are happy campers after 2 years with no problems.

Mary H.

Maintenance Service Review: I will never recommend Brothers Service. I scheduled a visit for spring maintenance, and they never showed up. When I contacted them, they said that the technician had messaged me that he was unable to come. I have a land line, so no message was received. I scheduled a follow-up which went as scheduled. For my fall maintenance, I had an appointment scheduled, but after the scheduled time they called and asked to reschedule. I rescheduled for today, and when they did not show, I called again. Once again, they said they needed to reschedule. This is a total of 3 times I have waited at home for maintenance, with no shows. Never, ever again. Mary Hickman, Richburg, SC

Will B.

Needed to replace my Gas Pack. Got bids and Brothers was one of them. Salesman Anthony Christy was professional and straight forward. Proposal was 4K less than other proposals. Was basically the same unit I had installed 20 years ago. Unit was installed two days later in about 7 hrs. Installers were hard working and took care of my property. They cleaned up and left no clutter. They would not leave until I was totally satisfied. I was very pleased with the work they performed.