Brothers Air, Heat & Plumbing

Thomas T.

Never use these guys i called in at 6:00 a.m in the morning for a.c. being out ,they adivced they would be out at between 12;00 and 8:00 got a call at 12:30 saying they couldnt make it.They should have not make the appt if they were overbook,online they offer 24/7 service but that not true,very unprofessional buisness,wouldnt recommend this company to anyone not good service at all!!!! Never calling this company again!!!

Cynthia R.

Set appointment (3 properties) for spring service. Rep called last minute and cancelled. Poor customer service. Do not schedule service with this company!

Sharon S.

Brothers Heating & Air has the worst service of any vendor I ever used. If you have all day and part of your evening to wait for them to show up then they are for you. They give you a time frame of 10am to noon and who knows when they will show up...in another words their window time frame is a joke!

Maureen N.

If anyone here uses Brothers for their HVAC service, I urge you to find a more reputable company. I've used them for over 10 years and before now have never had any issues. I recently had them out to do an inspection of my HVAC system prior to the sale of my home. I had the semi annual inspection done in October and the technician found everything in excellent condition. At that time the only recommendation was to have a UV light installed to prevent allergens which I declined then and about 10 times before. I had them come about a month later for the """"home sale inspection"""" for $200 plus tax. When the technician arrived she went up in to my attic, after about 10 minutes she emerged to tell me I had a cracked heat exchanger, showed me a thumbnail photo (I don't know what a cracked heat exchanger looks like) I took her at her word but felt uneasy in as much as they had just been here in October. Of course, I had to have this taken care of asap so I scheduled the repair. Good news, the part is covered by warranty, bad news it's a lengthy job and the price was going to be around $2500. I was discussing this with my daughter & son in law who urged me to get a second opinion, they called the company who has serviced their HVAC for over 12 years - Travis Crawford HVAC - who sent a technician the next day. He was in my attic for more than an hour and emerged to tell me that I did not have a cracked heat exchanger - he had photos and videos to prove it. Needless to say, relieved! I immediately called Brothers to cancel my repair and ask for a refund of the $200 I paid them. That's when it got """"unprofessional"""" - I have never felt so disrespected in my entire life by Jason Stilwell, I might mention while I was on hold waiting to speak with him the background ads played - one said """"if you are unhappy with the service we will happily refund your money"""". Jason Stilwell, the supervisor I spoke with said they would refund my money only if he and the technician could come to my house and meet the other company's technician - """"he would be happy to show the other technician how you find and identify a cracked heat exchanger."""" Why would I ever let them back in my home and how incredibly rude and disrespectful not only to me but the other technician. He actually raised his voice to me - there is no excuse for that kind of behavior. I did not get a refund. Mr Stillwell told me that not he or any of the supervisors would approve a refund. Very rude!

Dennis P.

Just had an estimate to install a kitchen faucet.. Faucet all ready purchased.. $$700.00!!Unbelievable . How that guy kept a straight face I'll never know.

Mike M.

Carrier heat pump installed in July 2018. I've had 3 service calls since, 2 were covered by parts and labor warranty. The 3rd one was a bad capacitor, literally a $10 part that was covered by warranty. $89 for the diagnostic (later dropped to $49), which I completely understand. The labor for the cap, however, was $224 for literally 90 seconds of work. I agreed to have a hard start kit installed, that was another $279. One would think the labor on these 2 parts (that are wired to each other) would overlap. One would be wrong. They double-dipped on the labor, probably because they couldn't charge me $100 for the capacitor that was covered by warranty. At the end of the service call, I was out nearly $600. They're very responsive and show up quickly, but the prices are outrageous. The Sales Manager offered $50 refund, we negotiated to $75 and a free seasonal tune-up. Everybody was courteous and professional, but I wouldn't recommend them. I'm kinda stuck since I bought the unit from them, but I think I might find another service provider for any future visits.

Angie W.

I had an appointment with them yesterday 9/21/20 on my day off work. They were to arrive between 12-8 for 2 gas heat units - annual service. They called after 4pm that day to see if they could reschedule for the following day again 12-8 . Luckily I was available the following day also. The service tech comes out at12:15 pm on 9/22/20. He is literally here no more than 20 MINUTES to service 2 gas heat units. I will no longer be using this company.

Chari S.

Called Brothers to repair system that needed a new copacitor and or fan motor in attick. Was told by repairman that capacitor would cost $200 plus $100 to install, I ended up bying for $4 and having it replaced in 15 minutes! And he quoted $800 for labor and parts for fan motor! So over $1100 and then he proceded to tell me that he was also a realtor and I HAD to replace my whole system if I wanted to sell my condo! What B.S.! Thank god my brother in law is a licensed heating and air guy! I was very hot for 8 days till he got home from atrip but the total fix was less than $500 with labor, Im not to cheap to pay him for his time at a fair wage!

Liz K.

Go a different route! I thought paying a little more to go with a reputable company was a good call but it wasn't. I paid more but when the system didn't work the """"fix"""" left us having to bring in a contractor. TO BROTHERS: don't respond with """"oh, we're sorry. Tell us more. We care... blah, blah, blah."""" I've done this, you don't care. You got your money!

Sandy M.

CAUTION! Either not qualified or unethical. We had a toilet begin to leak (2 pc. toilet less than 4 yrs. old) in our guest room. We called Brothers and the guy gave me an estimate of over $440 to completely rebuild the toilet. This is more than the original toilet cost to purchase and install!?! I took the toilet apart myself (about a 5 min. job), found the faulty part and ordered it online from Koehler. It came today so I installed it and reassembled the toilet (literally less than 5 min.). The cost of the part was $5.48 and the toilet works perfectly now. I will tell everyone who asks... NEVER use Brothers. The guy was either completely incompetent or grossly dishonest.