Brooks Plumbing

Pat S.

We have a few rental properties, and after the February freeze, had a lot of busted pipes & other plumbing issues. Our insurance company recommended Brooks Plumbing, and, even though they were already WAY overbooked with other customers, they found a way to squeeze us in! Didn't overcharge us either, like many others would of when there's a high demand. All of our issues were promptly resolved in a professional manner, so from now on, they're our "go to" company for any plumbing issues!

Tiffany G.

I had a plumber quit on me in the middle of a job. Brooks came out, inspected the work, completed what the previous guy didn't and informed me that the additional work the previous plumber recommended was incorrect, by showing me and explaining to me why. I really appreciated the timely and honest work done by this company. I highly recommend!

Mike B.

I have a rental house in Dallas and my agency called Brooks Plumbing and that was a waste of money. They came out for 15 mins and billed $250 saying they did a camera and there's a break in the line, but they can't tell anything about it because they need to install a cleanout for $650. They could have said there's no cleanout for us to do an accurate assessment of the issue, but to charge $250 for 15 mins. Sorry, but these guys want $$ and when I tried to negotiate with them, they were rude and unresponsive. Threatening to go into collections with my Rental Agency. I would steer clear and find someone with some integrity.

Vanessa S.

I WILL NEVER use these people for service again. We used for two services and it was two separate bills - one to fix busted water pipe. The other to fix gas leaks. To fix a gas leaks, they overcharged us on every line item (labor, materials and city permit). When I asked him to break down the charges, he said he was doing us a favor by not charging more and he felt personally insulted we were questioning the bill.

This all occurred during this February's Texas Winter storm, so there wasn't time for much vetting. We did some but were also in a desperate living situation. He was even recommended by our insurance company. We found out later, he makes sure the people he needs to keep "happy" - like certain entities (city permit office, insurance and 'select' customers) - so his tactics go unquestioned. For example, he kept busted pipe charge 'reasonable' as this was being paid by Insurance. But he rips off customers whenever he can. Later we found several horrible reviews on him with similar overcharging. In fact ALL his NEGATIVE reviews are for OVER CHARGING with a few for subpar work.

He charged $750 for labor without breaking down the per unit cost and the number of hours. I'm not sure what hours were submitted by his workers, but we know exactly how many hours they were at our home. It doesn't justify what we were charged. He essentially charged $125/hour for LABOR. Other plumbers we called for estimates charged well below $125/hour. Sadly, none were available because of all the busted pipes around the city.

He charged $162.50 for parts when we found they cost approximately $60 to $88.


He charged $125 for a city permit. We called the Irving city office with all our info. They specifically told us the permit is only $52. They literally laughed when I told them he charged $125. He overcharged us by approximately $300 to $500. He didn't discuss an estimate with us prior to doing the work and he is shamelessly taking advantage of us during the storm, charging us more KNOWING the bill is not accurate. I tried to speak with the owner about it twice. He has no explanation and yet refuses to adjust the bill.

Anthony M.

DO NOT USE!! YOU WILL BE OVERCHARGED!! I have never been treated in such a combative way than I was when I spoke to John. I do not know what position he occupies at the business, but it may be time for a change. We were sent to this plumbing company by our insurance company. They quoted out the work and submitted it to our insurance company. All was well and good. After closer inspection of the invoice, I became interested in the breakdown. This was after the work was done because after I saw what they needed to do, I was curious on how they got their numbers. I asked questions about the breakdown. As soon as that happened, John became very combative and told me, "it was none of my business'. After a few minutes of back and forth, he decided to leave it alone and threaten small-claims court. He even went as far as to belittle my knowledge of what was going on.

Incidentally, I brought this invoice to two other plumbers to get their opinion. Both said it would have cost around $200 for the work.

Save yourself the hassle. Find a reputable plumbing company. Do not use this one. You WILL be overcharged and they will not explain it (i.e it cost $700 to replace a 2 ft piece of copper pipe with a valve and two fittings).

Bob B.

They initially contacted me about a job I needed done. They asked for additional information. I gave it to them. Never heard back from them after that. The least they could have done was to have the courtesy to let me know they weren't interested so I didn't waste the time I did waiting for the response. Well their loss is my gain. Did a little online research and was able to fix the problem on my own. Saved me hundreds of dollars. Happened twice before and I called a plumber those two times. Not anymore for this specific problem! Won't even bother with Brooks Plumbing next time I have plumbing needs since they couldn't be bothered to respond to me.

Erin R.

I needed an ice maker to be installed and so glad I chose Brooks Plumbing to do it! The technicians showed up quickly, explained what needed to be done and quickly got to work. I now have a functioning ice maker and a new plumbing company! Thank you so much Brooks Plumbing for a fantastic, quality experience.

Matthew S.

Excellent response times. They always see me same day when I call with any issues. Found the company 9 years ago and I always recommend them to friends and family.

Up front pricing and no surprises when you work with these guys.

Chris Jackson ..

Great company! Very responsive, the plumbers very knowledgeable. Plumbers saved me a bunch of money, had hired another company with a way higher bid! They did great, fast repairs.

Angela A.

Love this place! They are upfront and HONEST!! and in this day and age that is a rare! They cleaned my tube drain and fixed my toliet all in a matter of 2 hours! they didn't make me wait all day they actually came earlier than their scheduled time, which I was totally cool with ! THANK YOU BROOKS!!! Ya'll rock!!!!!!!