Brittain Plumbing

J B.

Easy to schedule an appointment - I moved to a new home and needed the appliances lit up when the gas was turned on. I called several plumbers and the others weren't even able to understand the service I was seeking, which seemed odd for something so common. At Brittain, I called, she understood the request, a plumber happened to be available, and set an appointment easily.

Good service - He showed up on time (I think a touch early). Probably not even his most complex project of the day but the appliance setup was smooth.

Frank advice - I asked some questions about water heater comments in the inspection report. He responded with what I took as "if it ain't broke don't fix it", some symptoms to indicate that it might be failing, and some ballpark costs on some replacement options.

Marlene C.

Many years ago, Mr. Brittain rescued us from a hot water heater that was spewing hot water directly at us. I have never wavered and always choose Brittain for plumbing service. Zach and Jared just completed installation of my new water heater in record time. I was amazed that they arrived so early in the day which leaves me plenty of time to do other things today. The water heater location had already been moved from the attic to the garage so the leak was heading out onto the driveway not through the ceiling. Zach and Jared were prompt, efficient, polite and professional. I am extremely pleased with their service. The ladies who handled my call were also helpful and pleasant. I will continue to give all of my plumbing business to Brittain Plumbing. Thanks for such great and prompt service!

Mimi W.

Second time we have called Brittain Plumbing. Great service, quick , knowledgeable, fair prices and friendly . Mike was the technician we had this morning and he is the reason we are writing the review.

Deb P.

I have always heard they were good. Upon advice of a Realtor I called them for a client who is in their finals hours of life in the hospital .

They were to call before they came. I waited in an empty house for the 2 hour window they gave. No call came. They showed up as I was driving away after 2 hours and 15 minutes. They never called. They replaced a washing machine faucet. The part was $29.00. 2 screws out and 2 screws back in. They didn't bother to replace the existing washers under the screws. It took exactly 7 minutes which included the time to go back to the truck and write the invoice. $144.89. That included a 10% discount!! I said but it only took 7 minutes. He said, "yes I know".

I will never let my clients be taken advantage of like this again.

MK D.

We drove over an hour to be at one of our rental houses to meet the plumber. he never showed up that day and we were kept waiting the afternoon when in fact they could have just told us the truth that he wasn't going to show up. We were his first person on the next day so we went up and spent the night there to be there early in the morning . he seemed nice enough and then gave us a ridiculous bid for the project. we took other bids at half what he cited . he gave us no statement of work- just a ridiculous number on paper. When asked what his hourly rate was , they just backed into the bid number. I am so thankful we did not use this Plumber.

Jason P.

Needing to finish our bathroom remodel and having broken the old, rigid supply lines, I had reached my comfort level as an amateur.

All lines coming from the wall needed to be cut and shortened as well, we had an AC drain line needing shortening and reconnecting and finally had all cut-off valves in need of full replacement.

Ric came out and had no issue at all with it. He was friendly and courteous while also taking the time to explain what he would be repairing. At the end of his time, Ric went the extra mile, assisting me while I finalized the caulking under and around the vanities.

Thank you Ric & Brittain Plumbing.

Brian N.

Yesterday, our hot water heater failed completely. I contacted Brittian Plumbing at about 3:00 pm. Was asked if an appointment tomorrow between 2:00 and 4:00 was ok, of if I needed immediate service. I chose the 2:00-4:00 window. Received a call at 2:45, advising that the technician was on his way.

John and Angel arrived at 3:15, and got right to work. They were efficient, knowledgeable and friendly. The job, replacing the water heater was completed in about 2 hours. All materials including the old unit were cleared away. Total professionalism and courtesy all the way.

The entire experience was awesome.

Shawn W.

This is just an initial rating. I would love to have the owner, Steve, give me a call to discuss my first encounter with the company. I believe the rating would be much better once I have a chance to discuss my issue with the company. Hoping to hear from him soon!

Shawn Wright -- 985-796-9173

D C.

This install was a while back but I thought it should be reviewed. When he was here, some things Steve said I was right on board with, other things he said made me think he was behind on his code. The hose fitting he put in was not properly anchored and wobbles (I fixed this with new screws since they stripped them) The Water softener lines leaked all over the place the first time it ran and I had to fix them myself. (tighten it up). They should have tested their install before leaving. The owner did not introduce himself or act friendly in any way when he was here. The solder looks like a 12 year old did it and is not cleaned up or consistent at all. Although this is working for now, I'm used to much higher quality plumbing work. I expect I'll have to repair leaks in the lines before too long. I won't be calling again.

Dave F.

stven came fix cold crtieage puy inwrong said he would come back to fix never did had to get a different plumber to fix cost me 200