Brinks Services - Plumbing

Cheryl I.

So I have waited over a year to write this review in the hope that I might calm down. The water pipes under our house broke 6 weeks after moving in. New to the area and dealing with a mess, we interviewed companies to help re-pipe the house. Brinks was the only one that said they could do the work quickly so we went with them. WHAT AN ENORMOUS mistake. The first ""lead"" plumber they sent literally freaked out several days into the project and started throwing things, screamed horrible obscenities at me and about his own company, then took off. Brinks sent a new lead, but honestly all of the work was not great and took forever! We are now just over a year past all of this and we had to hire another plumber to fix the mistakes made on the hot water heater, we still have scorch marks all over our walls in the garage where they soldered without protection and when I went to change the filter on the water filter I found out they hadn't even bothered to remove the plastic covering on the original filter. Buyer beware.

Daniel C.

I used Brinks last year as a sanity check on another plumbing company's work. They scoped my lines quickly, gave me pragmatic advice on how to handle the issue and confirmed the previous plumbers suggestion was outrageous.

When I called Brinks back this year to complete the work of cleaning my sewer lines and remediating the leaks, they were able to schedule the work quickly and structure the project in a way that made sense based on discoveries made through their progress. We knew there were areas needing a liner to be installed, but started off with an abrasive clean to ensure we didn't do any unnecessary work. Unfortunately, the 60-year-old sewer main in my home had deteriorated in varying levels of severity throughout the home and to the city main. We ended up installing a liner through the entire system to ensure the problem was solved once and for all.

Bill's team has been wonderful to work with from initial diagnosis, to scheduling and actually executing the work. I was never surprised by any of the work needed, or the cost, as thorough proposals and cost estimates were provided and explained at every stage. I would absolutely recommend Brinks to anyone needing sewer investigation or remediation at their home.

Chris M.

It started when my neighbor did a water heater replacement and the installer broke the water regulator or something (not sure what broke). Then enter BRINKS PLUMBING to fix the issue. In the process, BRINKS did not set the water pressure to the right PSI and cause to drop water pressure on all houses (including my neighbors). I did not have any running water at all in my shower. I called my property manager to address the issue.
The next day (Saturday) a guy from BRINKS Plumbing showed up and said, "" are you the one who has problem with the water pressure?"" I said ""yes"". He then ask me if he can come in and check it out, I said ""yes"". I showed him the bathroom a turn the shower on and he saw that there is no water at all. Brinks employee then said, ""wait, let me go outside and I will be back to adjust the water pressure. Few minutes after he came back and check it again and saw that there is barely water coming out. He then proceeded to ask me ""ARE YOU A HOMEOWNER OR A RENTER"" ( I believe that is a key phrase for an upsell ), I said ""I'm a Homeowner"". After I said that, his face LIT UP and said very happily, 'OH! OH! I KNOW WHAT WRONG WITH IT, IT IS THE ACTUATOR INSIDE THE PIPE! BUT DO NOT WORRY, WE WILL TAKE CARE OF YOU! WE WILL FIX IT FOR YOU! I was like what?! "" He then proceeded to give me a business card and said just look for ALEX or ED. He showed me my water pressure in the sink and said, "" COME LOOK AT YOUR WATER PRESSURE IN THE SINK IT IS GOOD!"" And I said, ""Yes, water pressure in my sink is great but I do not take shower in the sink!, Can you adjust the water pressure to what it was?"" He said ""YES I WILL DO THAT RIGHT NOW!"" He never came back and left my front door wide open!

I called the company and complaint about what happened. BRINKS PLUMBING then said they will take care of it and will actually replace my shower cartridge for free! I said ""GREAT"". Two (2) weeks had pass and they are still looking for the part because according to BRINKS it is hard to find since it from an old house even though I told them where to find it (VALLEY INDUSTRIAL) in El Cajon or Chula Vista or San Marcos, I gave even gave them the exact price ( $65.47 plus tax) and attached a photo on the email and still told that it is still the wrong part!!
I know for a FACT that that is the right part and I was just being sent out on a WILD GOOSE CHASE by saying they could not find the right part.
PLEASE BEWARE OF THIS COMPANY!! SAVE YOUR MONEY!!!

Lindsey M.

This company's customer service is a joke. We had them reline our main sewer line last year and continue to have clogging/backup issues. We have had to call them to come out multiple times now and have yet for them to fix the issue. When we contact them, they do not answer the phone (they claim they have a 24/7 emergency line but don't appear to actally have this), do not call us back or respond to our emails, and have made us wait almost a week for them to even come out to inspect the issue--even though by that time, the clog resolved itself.

Also, they gave us a discount to give them a 5-star rating, so we did that at the time of our relining, but we are removing our review because of their inability to respond efficiently when dealing with issues with the system they installed. Unfortunately, we are stuck using them because, if we use anyone else, our warranty is void.

Shawn C.

I bought an older house and decided to get a sewer line video inspection to check the quality of the old cast iron pipes. The inspection confirmed the older pipes and found some slight root intrusion at the clay pipes, but it didn't seem like a deal killer to me.

Cue some work a few weeks later, and upon excavating a small line repair we discovered that the old cast iron lines actually had no bottom to them. Pacific Drain was doing some work down the street so I had them take a look. One day and a couple of used car salesmen moments later and I had a quote for a $25,000 pipe reline.

That night I hit the internet and ended up getting a couple of replies from a few other companies in the morning. One company came over and gave me a new quote for $15K. then I got a call from Bill Brink and he looked at my inspection video and said I could just get the old cast iron lines cleaned, and should reline the clay pipes. The quote was for $5600 and after some confirmations of the work and some assurances for the longer term usage of my pipes, I decided to pull the trigger. The work is 95% complete and the work is top notch.

marcia d.

While our job is not quite finished I am confident it will be complete with the same professionalism and quality we've seen so far. The team at Brinks services have been outstanding in their knowledge explaining the issues and giving us a reliable quote. I find the level of communication and customer service to be beyond stellar. From the first phone call which was somewhat of an early evening emergency, the owner was empathetic to our plight and sent the assessment team right away. The emergency team were polite, introduced themselves and got to work, sharing their assessment when they were done. The next morning we had a thorough quote, explained patiently and in detail by owner Bill and the team arrived to begin work. Every member of the team I have interacted with has shown the same level of customer service. Also a special shout out to Umberto the lead who did a great job.

Birtan C.

These gentlemen made a contract with my house previous owner during my escrow. Accordingly they replaced 10' of cross-woven fiberglass liner with 10 years guarantee related to an issue figured out by my inspector during escrow. They made contract on 26thDecember, I closed escrow 2nd January (so they conducted the job around this time I don't know when). After 3 years, last week problem reoccurred. Brinks inspector identified as the problem related to the job they did 3 years ago. However Brink doesn't want to comply with the guarantee term on contract and they are claim that ""according to another clause in contract, I didn't contact them once I bought the house, didn't paid them $400 guarantee transfer fee and accordingly they didn't visit my house and make inspection to clarify guarantee on contract can be transferred"". Probably to fix this issue is gonna cost me around $500 to $1000 which I am fine with. Don't promise if you are not able to keep it. Dishonest business people.

Kim S.

I was very pleased with Brinks installing the 50 feet of lining in our sewer pipe that was necessary due to root intrusion. Bill was a pleasure to work with, as was Ryan in his accounting department. Tino, who was at my job site from the first camera work to the hydro-jetting to the installation of the re-lining was stellar. Very polite, always on time and answered all of my questions and concerns with patience and kindness. I would highly recommend!

David C.

Hired Brinks Services to do a preventative and informational sewer / draining inspection. John was the service tech. I am very pleased with the transparency, knowledge and professionalism by John. I would recommend the Brinks Plumbing, service by John, to all friends and family. Thank you very much!

Mark S.

This job was a leak in a water main, with the line being under a long cement-slab driveway. They came out right away to assess the situation, and a few days later had a leak detection subcontractor attempt to source the leak. That done, it was several days to provide a pricey estimate. When I tried to get the quote broken down into parts, labor, and contingencies, I got nothing. What if the leak isn't where you think it is? 'All bets are off', he says. I went with them anyway because they had performed well on a much more expensive sewer job 2 years earlier.
I would have been happier if they would have provided a per day rate or any other detail that would have helped me understand how they came up with the pricey estimate, and how much more the job would cost if the leak detection was not accurate. Also, the office called after I signed the contract with a request to put 10% down; that wasn't in the contract.