Brick Street

Mahdad R.

The worst company to work with for your plumbing. They lied to my home warranty as I didnt let them inside the house, however, the guy was here and told me he will send the estimate soon to my home warranty about the leak issue I had.
After a month they gave me another appointment, however, they didnt show up the same time as their appointment was requested. Their apponitments are the whole day! But they find a way to come outside 9 am -5 pm !
Avoid this company at any cost!

Jason S.

Won't return repeated AHS attempts to contact them to complete warranty claim. Cut a hole in our ceiling to check for leak, found none and haven't come back out to fix issue since. Has been almost a month. Unacceptable

Laura L.

A Brick Street technician took over a week to submit his false report to our home warranty, resulting in a denial of our claim. He said there was no filter or maintenance record on our hot water heater, when there is clearly a very obvious filter and detailed maintenance record taped to the unit. We spent hours reaching out to Brick Street over and over again pleading with them to submit a correction and that we would send them any evidence they need or welcome them to come back again and were given assurances that Shiloh of the plumbing department would get back to us, but we are getting ghosted. Unacceptable! I

Our warranty company paid them for their time. It feels like a total scam. Not to mention the hundreds of dollars we have spent on bathing and doing laundry outside of the home since we do not have hot water for weeks now waiting for them to get back to us, thinking they would do the right thing and fix their mistakes.

I hardly ever write reviews, but this is so deplorable I hope somebody can be helped from knowing how this company works.

Brandon L.

They have set an appointment and changed it after the fact without talking to me two times. The second time I had to waste 40 minutes on hold to talk to a scheduling who began spouting a bogus story about how my appointment was cancelled because of an emergency. She didn't take the time to see that my appointment was over a week away. How many times do they spit out bogus stories to people who get their appointment cancelled?

First impression is this is just another crap AHS contractor.

Abid M.

Absolutely the worst company. They'll make the appointment, have you sit at home, not show up and not even bother to tell you that they've canceled your service request.

Melissa L.

While there seems to be some bad reviews, we had no problem. Our plumber Rodney was great and didn't make up problems like we have had previous plumbers do so they can overcharge us. He perfectly fixed our issue for us. Water heater as good as ever.

John D.

They are terrible. Our hot water heater broke and American Home Shield sent Brick Street Plumbers they wanted an additional 2000 dollars out of pocket to bring our water heater ""up to code"" AHS told us that they would not cover any of those required code upgrades. So I paid for a water heater and upgrades for 2300.00 out of pocket. AHS offered a cash in lieu for wait for it 324.00. That's for parts and labor. Name me a place where you can find a water heater that cheap and labor as well? AHS and Brick Street are in cahoots to rip of customers. This is how they treat their customers. THEY SUCK.

Andrew B.

If you are looking for company that is responsive to fixing your plumbing needs, this not the company for you. They do not respond to any requests. You call their numbers, no one picks up, you leave a voice message, and you never hear from them. AHS assigned this company to us to replace our water heater. The water heater they installed 7 weeks ago failed. Since the work and water heater are under warranty, I am stuck with this company. If i can get this company to swap out the water heater, I am hoping that I never have to deal with this company again.

My recommendation is to never use this company, and it your home warranty company was to assign this company to you, demand your home warranty company to assign your issues to another company.

Andrew B.

Jennifer H.

Brick Street was contacted by our warranty company to repair our shower faucets. They came to our house, said they needed to order a part, and they never contacted us again. Repeated calls went unanswered. They also told the warranty company the job was completed when in reality we had bare pipes extending from the wall. It was unusable for over 2 months. The warranty company sent a different plumber who finished the repair in one trip. Stay away from Brick Street, they are bad news.

Heui Su J.

My water heater was leaking 6 weeks ago and this company checked through AHS but still nothing happened on December, do you understand we are at winter season without water heater?

Finally after hundred of calls , This company had appointment this morning to change but still nobody called and nothing happened even with my morning time appointment till afternoon.

I don't understand why we are using this frustrating company with AHS.

Never contact this company for my life.