Brick Street Plumbing & HVAC

Christine G.

As a follow-up to my original 1-star complaint, there are more significant issues that have occurred. A) I have called Brick Street every singe day, multiple times this week to get an update on repairing the water heater in my tenant's home to no avail. I have left multiple messages and sent text messages to the number they provided and ZERO responses. B) After finally getting authorization from AHS to replace the water heater, they told me Brick Street said there were three things that needed to be modified in order to put in the new water heater and that I would have to pay for that out of pocket. They NEVER communicated this to me--it is a LIE. C) After all of these issues, we asked the original plumber who installed the water heater in 2018 to go to my tenant's home to assess the issue. He stated there are SEVERAL mad-made damages on the water heater and that it will need to be completely replaced. Because these damages were done by Brick Street, the unit is no longer covered by its warranty. And now my 72 year old tenant has been going on week five without hot water. I have filed a BBB complaint and I suggest anyone else with similar experiences do the same.

Trevor W.

Absolutely worthless. Late and didn't do any of the work. Really - they simply verified there was a leak and left....oh this was 2.5 hours AFTER their scheduled appointment window. Now they won't answer my calls. Do not use them. If your warranty company assigns them - decline!

Pbc 0.

I requested a service call through my home warranty company, AHS for an issue with my water heater and they referred the request to Brick Street Plumbing. I was skeptical due to the poor reviews Brick Street had on Yelp. However, Brick Street called me immediately the next morning after placing the request through AHS at 10pm the night before. I spoke to a representative at Brick Street to schedule a service call and while on the call the gentleman suggested I tried resetting my water heater as it did not seem right that the water heater just stopped working. Upon following this advice, my water heater was back to functioning as normal within 30 mins and I was able to cancel the service call. I appreciate the honesty and integrity of this company, as they could have easily made a service call just for a few dollars in their pocket. Definitely a positive experience and I would not hesitate to use them again in the future. Thank you!

Sarah S.

They were assigned by my home warranty service on a Saturday and didn't schedule until the next Wednesday. No one showed up or called. I called them multiple times and left messages with no response. I finally got through and rescheduled for Thursday. They tech came in without a mask (during COVID-19). He took a couple pictures and said he would write a report. I never heard back. I called my home warranty the following Monday and was told Brick Street plumbing had been given authorization to move forward the previous Friday at 7:30am. All they did was waste my time.

Kyra M.

THIS COMPANY AND THEIR CUSTOMER SERVICE IS TRASH...GARBAGE...A WASTE...SHOULD HAVE CLOSED THEIR DOORS WHEN THE THOUGHT ABOUT OPENING UP CAME TO MIND!!! ITS CLEAR THIS COMPANY WAS NOT THOUGHT OUT AT ALL ON HOW THINGS WOULD RUN!
I called to setup an appointment, I was given a 4 hour window. The tech was 2 hours late after the 4 hour window expired. I never received a 30 minute notification that he was on the way. When he arrived, he wasn't professional & I found out in the two minutes he was here that he had just recovered from a Staph infection, which we know is highly contagious. He did absolutely nothing and was asked to leave. For the love of God & your family, DO NOT WASTE YOUR TIME!!!

Negroparada23 ..

This company was assigned by AHS insurance to come and fix my water heater, got a call from the technician saying they where on their way 3 hours later no body showed up,call the headquarters to see what was going on they said they where going to call see where they where,after waiting all afternoon I never heard back from the secretary or the technician, had to call AHS again so they can assign another company to fix my problem.

S L.

The plumber came out and said he needed to go rent a snake because the company doesn't have them. He tells me he will go to Home Depot and return. After an hour and a half I called Brickstreet for an update. Lindsay places me on hold and contacted the plumber. I was then told he is at Home Depot and will call me with an update. It is now 2 hours later, brick street is closed and I have no updates. This was through my home warranty company. NEVER USE BRICKSTREET. if your home warranty company assigned them, immediately call for another company.

Lauren C.

My home warranty company forced me to use this company and if you've ever worked with a home warranty company you know how painful of a process that can be in and of itself Unprofessional, unresponsive, not punctual and I think they may be scam artists. My estimate started off with a part replacement, and now it's a need a whole new hot water heater, with a laundry list of other nonsense that the home warranty company won't cover. It's just a scam. I wouldn't recommend them to my worst enemy. McCarthy Home Services all the way!

Christopher S.

Reading the 1 star reviews posted by other people, I can't help but see that I had similar experience with Brick Street Plumbing as most of them. Over a month ago (keep this in mind... A MONTH), I submitted a service request through my home warranty to have my toilet fixed and Brick Street Plumbing was assign to the job. The technician showed up and after about 15 mins tells me that my toilet needs a ""new part"" (what ""part"" my toilet needed, I have no clue. I don't have some fancy toilet, so pretty much any part my toilet needed should be found at Home Depot or Lowe's) and that he is going to run to home depot to get it. After about a half-hour later, the tech comes back to tell me that Home Depot didn't have the ""part"" (so... a place like Home Depot doesn't have this magical elusive ""part"" for my standard toilet?) and that they would need to order the ""part"" and they would be back in about a week.
Well a week goes by and I don't hear anything and then I see that my ticket with my home warranty was closed out. So... after seeing this I let me home warranty know that the work had not been finished and that Brick Street Plumbing needed to come out to my house and finish the job. The ticket was re-opened and at that time, I received a call from Brick Street Plumbing to let me know that they have a note to come out of finish the job but they are just waiting on ""the part"" to come in.
So another 3 weeks go by before I finally call back again. This time, the lady I spoke with tells me that she needs to speak with her Supply Manager to find out the status of ""the part"" because she agreed that it was taking too long for this ""part"" to come in. She said that as soon as she spoke with her Supply Manager she would give me a call back. She never called me back.
Another week goes by and I called them again. This time, I spoke with a man that didn't know about the issue but that he would try to contact the original tech to see what was going on. Shocker! He couldn't, but told me that he would call me back before the close of business... well, again... no one called me back. The next day, I called up again, and this time I spoke with the lady from the previous week. She said that ""the part"" had finally come in and ""the part"" was with the tech. She kept apologizing over and over again and said that they could get me on the schedule for Friday (today). I asked, if ""the part"" had come in, why didn't anyone 1) call me to let me know ""the part"" that I had been waiting for, for a month had come in and 2) to schedule the appointment of fix my toilet. She had no answer. Next, I asked why I had to wait so long considering everything they had done, shouldn't they get a tech out to my house ASAP. She couldn't answer that either, except to say that they were very busy and today between 8-noon was the best they could do.
Well... I waited between 8 and noon and no one showed up. I called Brick Street Plumbing and again spoke with the same lady and all she could tell me was that the tech was very busy and that he got hung up on a job in Leesburg and that he would be coming right from there. She said that he would call me a half-hour before he got there. My response to that was, ""your tech is now going to be an hour past the four hour window you gave me and all the other things that Brick Street Plumbing had done, and you think this is acceptable?"" All she could do was apologize... again...
After waiting for another hour I called Brick Street Plumbing to cancel the service. Unfortunately, they must have seen my number come through because no one answer the phone this time and I had to leave a message cancelling the service. I then reached out to my home warranty and explain the situation, they re-opened the ticket, assigned another company to fix the job that Brick Street Plumbing was incapable of doing, and waived the service charge, since Brick Street Plumbing had already taken the money without doing anything... Let me repeat that... they came out to my house, took the money for the service charge, left and never came back... they never followed up.... and if I hadn't called them over and over again, probably would have never heard from them.
But, I digress...then around 3pm... what happens? Brick Street Plumbing's tech calls me to that he was on his way... Keep in mind this is now three hours past the four hour window that Brick Street Plumbing had originally provided me. I told the guy forget it, I've cancelled the services.
Long story short... if have a home warranty and Brick Street Plumbing is assigned to fix something in your house, reach out to your home warranty and have it reassigned to another company ASAP. And if you are just looking for a plumber... do not call them... call anybody but them...

Lauren D.

My home warranty company hired them for a toilet issue. They tried to plunge it which isn't the issue, I had plunged it myself before doing the work order. They said they would have to remove the toilet to snake it which is ridiculous and of course ""removing items to get to the source"" isn't covered. You don't need to remove a toilet to snake it with a professional snake that is long enough to do the job. Update: a different company came to look at the toilet he immediately pulls see it wasn't clogged that is was flushing slow due to a mechanical issue. Home warranty covered to replace the toilet like should've occurred in the first place.