Brick Street Plumbing & HVAC

Rob W.

I was referred to this company thru Home Depot for a replacement water heater. They contacted me about an hour later. Once I told them what I needed they gave me a price, and a time that they could get it done, I agreed, they sent me a contract, I signed it and it seemed to go downhill from there. They gave me a time slot from 12 - 4 the next day, during that time I contacted them around 2pm to see how we were doing with the schedule, they said they would be there before 4pm for sure. It is a long HORRIBLE story but to save time, I reached out the last time at 8pm and they TEXTED me and said they don't know what happened they couldn't reach the technician but they will get to me the next morning if that would work. I responded with, ""I took off the entire day and that was unacceptable"". I immediately returned to Home Depot to file a formal complaint, it was nothing they could do other than cancel the service. I sent the cancellation form to the number they texted me from and I also mailed it back via FEDEX. I would NOT RECOMMEND this company to ANYONE! WORST experience ever with a company. There is nothing they could do to earn my business!

LaKeisha L.

You can't even call and get an answer from anyone. They expect you to call and leave a voicemail and it's up in the air whether they respond to you or not. My water heater went out and they only came out to look at it. Didn't bother to contact me to fix it. Just a terrible company. Don't wait your time or money on these people they are full of crap. I wouldn't send my enemy to them.

Adrienne B.

We were concerned about the low water pressure at our property coming from our well and had a company come out and tell us we needed our water pressure tank replaced and a new water heater. They quoted us $7400 to replace everything. We then decided to call our home warranty company (American Home Shield) to see if these items were covered. I was referred to Brick Street Plumbing through my warranty company. I was concerned initially from bad reviews I read about them but it wasn't as bad as I was expecting although there were some communication issues. The tech came out and assessed the situation and told us he would talk to his supervisor because ""he wasn't familiar with wells"". We received approved service request from AHS and scheduled the work. When I saw the service request estimate it only had water heater, nothing about the pressure tank. I asked both AHS and Brick Street to confirm that they were doing the pressure tank as well as the water heater and they each confirmed that ""yes, the pressure tank was covered"" I even sent them a photo of the pressure tank but got no response after that. When the next tech came out to do the work I asked if he was doing the pressure tank as well and he said they don't do that, he was only here to do the water heater. I told him no problem I would take it up with AHS. Well, the tech was only here about 10 minutes before he had to leave to go to Home Depot to get a new water heater because the one he brought was too big to fit in our cellar. I blame the first tech for this for not communicating the correct size needed when he came out. Once the tech came back from Home Depot he got right to work and was done quite quick. After all this I tried communicating with Brick Street about the pressure tank and they said I would need to open another ticket with AHS to do that. So I did but then they text me back saying they were going to call them and see if I could do it on the same ticket. I told them it was already too late I had contacted AHS to put in another ticket. AHS assigned a different plumber to come out and check the pressure tank so there was no further contact with Brick Street. I would have given them 5 stars but the communication issues led me to a 4.

Dinesh K.

Horrible company. Lack of communication, quoting unusually high prices that does not make sense and not picking up the phone calls. They are excellent liars.

David H.

Brick Street Plumbing reported to American Home Sheild that the shower piping was full of calcium due to neglect. AHS would not cover, BSP wanted $675. A QUALITY PLUMBER found it only needed a new tub spout, $278. No calcium, no neglect. BSP does a bate & switch false charges to rip off customers. AVOID! American Home Sheild contractors ARE HORRIBLE!

Susan B.

I opened a ticket with American home shield on Dec 17 - they sent it to brick street plumbing. My tub was leaking thru my ceiling into the living room. It took them 11 days to come out and look. They walked in looked around and said they needed to order parts. they never did. They don't return phone calls or reply to text. They came out around jan 23 and took another look and then vanished. Very unreliable.. I still don't have the work done. There were 3 things to be fixed.

Rick L.

This company prays on home warranties. Their plumber came out and lied about our water heater not being under manufacture warranty and then fabricated a story to American home shield for a lot of extra work. If American home shield tries to dispatch this company to you in Northern, VA please tell American home shield no they are a very poorly rated company that is just looking to make an easy buck off of your home warranty. What will happen is the home warranty company will pass all those extra fees and charges on to you. Please stay clear. I did not take the time to read the review before they came out because we acted fast due to our water heater was leaking. I have learned my lesson. Further, American home-shield is bad news too. These warranties are a scam because they will pay very little, and you get stuck with one of their high charging companies that does not do quality work.

Tep P.

Like many other AHS customers, I was assigned Brick Street Plumbing to replace my failed water heater. After days of waiting for Brick Street to send AHS the assessment and recommendation to replace, a non-itemized bill was what AHS gave back ($2,500 approx.) charges - water line and gas line modification, and a number of (Addl. non-covered costs). Not per code, etc.
End result - many of the listed repairs were not even completed, but demand was to pay half the day before, and they charged the other 50% without my approval, and have refused to refund overcharge on items not replaced (the repair person told me they were reusing the gas line and exhaust hood - but guess what, they claim they were valid costs to invoice.

AHS will support whatever Brick Street says was done, BBB contacted. I would advise any AHS customers to ask for a different vendor, they charge (made up repairs) that are not completed. Now the pilot with hot water heater won't stay on and can't get them to return call.

If they come to do work, be prepared for a total cost with no breakdowns of charges - and demand for payment a week after your applicance fails. It's all a pressure tactic to get the customer to pay to restore services. Local plumber would have done my job for $600 under what Brick Street charged, and that is with purchase of water heater that AHS supposedly paid them for.

Leslie O.

I had a very bad experience with this company three years ago. Everything about this company is horrible, from customer service to the technicians!!! This company is the reason why I canceled AHS because they did nothing when I complained to them about this company. They don't deserve a star. They should be closed down!!!

Natalie N.

I'm always optimistic when choosing the best service. Despite having many bad reviews i figured i would give them the benefit of doubt. Needless to say, the outcome was exceptional. I was introduced to Brick Street through Home Depot.

The pricing was just right. I had previously gotten a quote from Michael & Sons for over 3k for this work.

Mark was my technician to replace and install my new water heater. This man cares about his job and his work ethic truly lived up to every home owners standard. I will be more than happy if every technician was like him. I'm very happy with the work he completed as well as Miss Cristy for being very responsive through the process.

I do recommend this business, give them the benefit of doubt like i did. And i truly hope Mark will be able to train future employees (the quality of work and kindness he has is exceptional) and continue to be the face of this company.