Brian Wear Plumbing

Laura D.

they were polite over the phone but i just was calling for estimates, not for actual use.

Mike R.

BJ and Ben did a fantastic job. They called and texted when they were on their way. They were friendly, courteous and professional. The price was fair and reasonable.

Robert H.

Unethical and dishonest company. I have a damaged faucet and called the service number for a service. When the service representative arrive he said he could fix it but need two parts and he would return shortly. The water was pouring out of the back of my house. He choose to never return or call. So I called the dispatch and asked her to return my call to find out if he was going to do what he said. She never returned my call. I was told by a friend who was in the business that that sounded like Brian. Don't waste you time or money contacting them.

PS. I called the fire department and they were able to help turn the water off so I can get someone else to help.

Jon H.

My household has used Brian Wear plumbing for numerous projects and always had great service. We only had one small issue with a job done for installation of a water heater but once the issue was brought to their attention, it was handled by the company promptly.

Bob B.

Do not use Brian Wear Plumbing unless you want to be charged an outrageous amount.. sent two plumbers to replace a faucet...328 dollars

Paula D.

Brian's was able to come soon after I called. BJ arrived, was able to fix the problem, and then took care of other issues I had around the house. Didn't try to upsell me on anything (e.g. Water softener). BJ was professional, clean, and cleaned up after himself. Don't call any of those big ad companies!! I highly recommend Brian's.

Randy H.

First negative review I've ever submitted for a home service provider. First, their plumber tried to convince me I needed to purchase a $1,400 toilet for a rental property (really??) They adjusted the valve on a different running toilet, but when that did not solve the problem, they wanted another almost $200 to come back out to put in a new valve and flapper. Brian Wear Plumbing did not honor their advertised warranty. It appears their plumbers work on commission and try to sell more expensive units and services than needed.

G A B.

Brian and BJ were top notch. Honored a warranty the same day, and my utility room looked better after he left - he cleaned his work space with precision. 10/10 would recommend.

Alfredo S.

Worst experience I have had with a plumber, was like going to Custom Muffler on the South Side. Brian Wear and a tech could not figure out what the issue was with a smell from my water heater. 2 hours of walking around doing nothing they decided on pouring bleach down into the tank and charging me $200.00 dollars. A week later I broke down and called MasterTech Plumbing and within 30min they determined I had a gas leak. So long story short you can call confused Brian Wear and be charged $200.00 for what I can assume was a training session or get a professional assessment for $50.00.

Jesse R.

BEWARE!!! BEWARE!! BEWARE!! Make sure you want to use these guys before you have them come to your house. I called to see about getting a faucet replaced in my kitchen. I asked the person on the phone if she could give me a rough estimate of what it might cost. She told me she had no way of doing that. So, I decided I'd pay the extra $49 for them to come, but didn't figure they'd be much higher than another plumber here in town. The guy shows up, walks into my kitchen, points to the faucet and asks if that is what is being replaced. I told him yes. He asked if they had given me an estimate over the phone. I told him no, that I had asked for one, but she wouldn't give me one. He pulled out this little booklet and said he just needed to find in the book what it would cost. Let me remind you he did nothing more than walk in my kitchen to start with. He scans the page in the booklet and proceeds to tell me that it is going to cost 4 times what another plumber had quoted me. I reminded him I'd already purchased the new faucet, and he said that price was not including a faucet. I told him there was no way I was paying that much. He said it would take him around 2 1/2 hours to complete the job. I had to pay him $49 and he was at my house a whole 5 minutes total. There is no reason that the person on the phone couldn't have looked in the same little booklet and at least have given me the minimum cost that it might cost me. It's a giant scam that they won't give you some sort of an idea up front with a caveat that it could obviously cost more if the job warranted it. I was able to get another plumber to come short notice given my situation. It took him less than an hour to replace the faucet. The Brian Wear Plumbing guy said it would take about 2 1/2 hours. That alone feels a little shady to me. Makes you wonder how they have the good reviews they have if this is how they truly do business. I emailed them to complain about the way this went down. To their credit I did get a phone call. However, the phone call essentially was Brian telling me that they told me up front about the $49 fee and that they can't give any quotes over the phone not knowing what the job was. We agreed to disagree. I'll remind you again......their tech walked into my kitchen, pulled about a little book, scanned the page, and told me the cost in less than a minute. This is without him doing anything except point to my faucet and asking if that was what they were replacing. I was very clear when I made the appt. that I needed them to come replace a kitchen faucet. Her fingers could have scanned the same page and told me a rough estimate. And why so high?? Brian's reason was they were in this to make money, not lose money. I'm guessing the other plumber that came and did the job for $65 for less than an hour job wasn't losing money. Brian Wear Plumbing wanted to charge 4 times the cost and tries to say it was going to take him 2 1/2 hours. Shop around. I'd think there might be a lot of alternatives, especially in Columbia for someone who might not rip you off.