Brian MacDonald Plumbing and Heating

Paul H.

Brian did some work over the summer for a property I own. He told me he was going to clean my furnaces as part of the job. At first I thought Brian was doing a great job but quickly realized he does not do what he says. He created leaks that I had to bug him to go back and fix. Moreover, one of the furnaces that I paid for him to clean, I come to find out he did not do the cleaning. The first time the tenants needed to use the heat this winter, it did not work. I asked Brian to work on this as it didn't make any sense why the heat wouldn't work when he just serviced it. At this point, Brian showed his true colors. He did not show up to look at the furnace, while he told me he would be there to fix. Sure enough I found another plumber and he quickly fixed the problem and said ""there is no way anything was done to this furnace"". I paid Brian 450 dollars and got nothing for it. DO NOT USE BRIAN, he his dishonest and can't be relied upon. Wish it wasn't the case but that has been my experience using him. Not reliable, not honest and lack of quality overall.

Mike D.

Great meeting and contracting Brian to reconfigure our main water supply. His price was not the lowest or highest. Very important to me...he showed up when he said he would for the estimate and the work...not everyone does that. He did a nice, neat job using quality parts. I'd call him again without hesitation.

Brian H.

Our water heater flooded our basement over night. When we realized what happened, I called Brian at 11:00 am and I was absolutely stunned to watch as they had a new tankless system installed 4 hours later!! His team was extremely professional and I cannot thank them enough for making an unexpected and stressful situation with an expedited solution in that amount of time. He also upgraded our washer hoses which were also about to fail and would have caused flooding inside our home too!
I will not hesitate to call Brian for all my future plumbing needs and be sure to share my positive experience with all of my neighbors and friends.

Michael E.

I had a complete heating and air conditioning replacement job done by Brian in a house that is less than 15 years old. Over $10k. After only 1 Summer season the air conditioner stopped blowing cold air. I had to have it recharged twice each season. I contacted Brian because he installed the system. He did nothing to resolve the problem. Here I am again in April with no cold air. I guess it is time to move on and find another HVAC repair person. Stay away from BMPH. He doesn't stand by his work and will leave you hanging.

Ryan F.

Had an appointment scheduled for 3pm on Tuesday. Brian called Monday to say they would be there between 3pm and 4pm. By 5pm no one had showed up and no call to apologize, reschedule, etc. Very unprofessional and rude of Brian to think my time isn't valuable and he can waste it like that. Terrible way to do business. Will be letting everyone I know about this experience.

Lori C.

I am amazed at all the comments about how prompt Brain responds to calls because I have been awaiting for him to call me back for 5 days now. I have tried to call him and email him along with the warranty company as well. I would never recommend this company to anybody.

Carpenter M.

Brian responded quickly to my call and we quickly set up an appointment to look at replacing the faucet on mysink. He came as scheduled and surveyed the job quickly. Unfortunately Brian stopped following up and the job was never done. we called a different plumber who completed the job in about 3 hours (it is an old house and the plumbing was complicated).

I liked Brian but wish he had followed through on completing the job. I think maybe he does not like tricky jobs?

A V.

I called this services as my AC unit was not working, they came spent an hour looking for multiple things and in the end told there is shortage in coolant. They charged $275 to fill coolant and told it will work in 2-4 hours.
I waited for whole day but it never worked. i called them and complained about their work and they assured, they will come next morning to do another check. That morning never came till now.

Please be careful before you approach these services. They are their to rip you off.

Vrej G.

Brian came to my house to fix my old boiler and recommended me to get a new one. I told Brian before the purchase that one side of my house the heat would not work, he assured me once I purchase and he installs the new boiler he would have all zones in my house working with the new system. I purchased the new boiler and he installed it. that night I noticed that the broken zone was still not working so I called him and after a couple of cancellations he finally showed up on a Friday afternoon at 4:00pm changed a part quickly told me everything works and left. I soon realized the zone was once again not working and called him within minutes of when he left, he assured me he will come back and look at it on Monday. He never came by and now for a week I have been calling him and he wont even return my call. I am now out $8200.00 dollars and the zone that was originally suppose to have been fixed with the new Boiler installation is still not working. unless you have a very straight forward problem which does not require extra troubleshooting do not call Brian.

Tim E.

Wish I'd gotten the opportunity to rate this business, but they blew off my initial appointment with no call to explain why. I called and left a message to see if I screwed up the dates.... but never received a call back, not even to reschedule. They will not get a second opportunity to earn my business.