Brazos Valley Sewer Drain Service

Janet M.

After I had flooring in my house replaced, three toilets had to be reset because the hardware had rotted away. This company billed me 529.68 to reset them. I was shocked by the bill, but when I asked, I was told there was a lot of work involved in resetting the toilets; labor costs were $378. This nasty surprise was partly my fault--I always ask for estimates, and this time I did not. They did reset the toilets, however. I would suggest that anyone who deals with this company should get a firm estimate first.

While the only complaint I had was about the bill, it is a strong one. Another plumber told me it was out of line.

Jan G.

Brazos Valley Sewer Drain Service is expert in cleaning clogged sewer pipes, but their certified plumbers can effect all plumbing repairs quite effectively.

Problem: Sewer backed up and flooded bathroom, hallway, and study with black water.

Brazos Valley Sewer and Drain arrived when promised on bone-chillingly cold, wet day. They even were courteous enough to alert me at work 30 minutes ahead of arrival time so I did not need to waste time waiting at home.

The plumber and helper from Brazos Valley Sewer Drain service were quite courteous, unlike the plumbers from a different service company, who not only were inexplicably rude, but who dinged the bathtub enamel by repeatedly dropping heavy tools.

Earlier, I had described the problem to the service receptionist, who relayed it to the plumbers. They efficiently found the sewer line, no easy feat, dug down about two feet, sent the rooter down in two directions, removed the roots, then checked in both directions with drain water from the washer and bathroom to ensure the pipe was clear. They repaired the broken pipe, and offered to install a clean-out on another visit. (My house was built prior to the code requiring a sewer line clean-out.)

Note: About 10 years ago, this same service repaired a leaking natural gas pipe at my house. No problems since.