Brandano Plumbing & Heating

Kelly G.

Had an emergency call on a weekend and the owner came out to look at our furnace. He said we needed a new part and were quoted about $300-$400, which we thought was the total bill. We looked at the part online and based on that price plus the labor, the $300-$400 price range seemed acurate and fair. Today the part arrived and was installed, but the total price was $578. Both the owner and his employee were professional, but we would have appreciated a more accurate price up front.

Robert C.

BUYER BEWARE!!!
DO NOT USE BRANDANO'S PLUMBING AND HEATING IN MALDEN, MA

I call Brandano's Plumbing and Heating 65 R Clinton Street Malden, MA at 12:00 noon yesterday. They installed my water heater under 1 year ago and it is still under warranty. I explained the problem is the electronic pilot igniter is not lighting the pilot. The service guy said he remembered doing the install and said it is still under warranty and would go out to his truck and see if he had the Honeywell igniter part and call me right back. At 2:00pm I called again and spoke to a guy in the office who said he did get some information about this but did not know what was going on. I explained that problem with my water heater (pilot will not stay lite- electronic pilot). He said "" hold on let me see if I can get someone over there"". No call back. At 4:00pm, I called the service guy again who answered the phone and said "" oh hey buddy how are you?"" I asked how come you did not call me back? He again said ""hold on I will run out to the truck right now and call you right back. I never got a call back. I called back and got an answering service but could not leave a message as the mailbox was full. VERY frustrating!! The next morning I called again. He answered the phone and said "" Do you realize it is 6:30am and freezing out?"" the phone then disconnected. I called again. The phones answered, I said "" Hello"" and then disconnected a second time. On the 3rd time I called he answered the phone again. This guy was so rude. telling me to look for another company and that he was doing his best. If your best is to lie to your customers then you achieved it. I asked him if he was the owner. He replied "" Why are you asking me that?"" I said "" Because you are being rude and unprofessional. He hung up.

Now, understand, my water heat is under warranty and that means Brandano's will have to submit the paper work and be rein-burst by the manufacturer of the water heater repair I realize this is a pain for them but I had Brandano's do the install so only they know where they bought the water heater from. I can not believe how unprofessional this guy is. If a company can not to the job then they should be HONEST about it and tell the customer so the customer is not wasting their whole day and can call other companies to get help. This guy lied to me TWICE. Telling me he will call me right back knowing he had no intentions of calling me back. Then was so rude to me on the phone the next day. DO NOT USE BRANDANO's Plumbing and Heating! BUYER BEWARE!

Richard L.

Had an emergency situation with the shutoffs under the bathroom vanity. When I called I talked to Phil in the office and explained my problem. His plumber Paul called me back at 7:30 and said he'd be at my house between 8:30 and 9:00. Paul and Sean arrived promptly at 9:00 and went right to work. The plumbing was 1950's era piping and was difficult to remove. But they showed up with the appropriate replacement parts and tools to get the job done. They finished up about 11:00 and left the bathroom in clean condition. They were efficient, professional and handled the problem successfully. The price was what I expected. I have a few small project for the future. I will definitely call these guys again. They were recommended by Wayne's Drains, a company I have used in the past with great success.

Andy P.

Michael helped me out when I was in a real pinch when I, (mistakenly) thought I could do some plumbing on my own. One call to him from an old neighbor and he was here on short notice. Michael is a stand up guy. He will get all my plumbing business in the future. Thanks again Michael.

Virginia T.

Emergency situation and these guys helped me big time to make sure the job was done in a timely manner. The gentleman Mike helped this happen smoothly and I would highly recommend them. Great quality service is hard to find these days, so I was very impressed!

Steven S.

Mistakenly called these clowns for a service call before reviewing them here. Was told ""if not by the end of the day we'll be out first things in the morning."" Needless to say they NEVER showed up or called or had the decency to return my numerous attempts to contact them.

Just another example of the poor quality of tradesmen homeowners have to rely on

Alice M.

11/6/2014 Had Brandano install a heating system 2 years ago. If you need them to make a service call they will NEVER come. They tell you they will call and you will NEVER hear from them. When you call back they will say I will call you tomorrow. This is not the way to run a business. I gave them one month to come out and make a service call,waited all day for them to show up and guess what! At the end of the day I called and they said that famous word TOMORROW. Would never call them again .

Snj H.

Had these people plumb my entire brand new house a few years ago. It was a disaster. I the guys were incompetent. I have had to have a plumber come to my home several times a year to repair the original plumbing did. Some of the things that have been replaced weren't done to code according to my new plumber. I would not use them. They are beyond expensive to boot.

Leonard L.

Scheduled for service to our condo's common space HVAC, and they stood me up. Scheduled appointment with them and cleared my schedule. Waited all day for a notice of approach. Never showed up did answer calls that I made to see if a an appointment window would be offered. Wasted entire 8-hours hoping to hear from them or show up. Apparently my time means nothing to them. No apology or reschedule attempt. Will not be calling back. Advice: Get your proverbial crap together.

Roger L.

Brandano Plumbing has performed many services to my home and my family's homes. Their work is professional and may be more on the pricier side, but at least they know their stuff.