Braga Bros Plumbing, Heating, Air Conditioning & Electrical

Joe M.

Unfortunately these guys still need to attend to more schooling, poor workmanship and call back after call back and still can get it fixed correctly, do your research and hire a well established professional Hvac company

Mikel L.

If zero stars were an option this is what they would get from me. We need a new hot water heater and had Braga Bros come out and give us a quote. Johnny, who came to do the estimate, was fantastic. He showed up quickly, on time, and was very friendly. He also told us some ways to save money on the install. The problem came when we tried to schedule the appointment. We needed a specific day due to work schedules. The scheduler, who claims she was the manager, contacted me and I explained the reason for the date needed. She said she would get back to me. She did not. I had to contact her the next day. This is where things took a turn for the worse. After she told me they could not accommodate our schedule she became quite rude when I tried to negotiate a time with her. She was not empathetic to our situation, unapologetic, threw Johnny under the bus by saying he did not fully explain the need for the time (little hot water coming from tank) and then when I said well I guess we will just find someone else her response was ""ok."" AWFUL customer service skills! I reached out to Johnny and asked him to have the owner contact me, and he did. This is when things really got bad. When I explained to the owner the awful service I received from the scheduler, he tried to defend her (ok, you want to take care of your employees) basically told me it was my fault that I was upset and kept arguing with me when I tried to explain my side. Ultimately we chose not to use them simply because of how rude the owner and scheduler were. Do not use this company!

Patti K.

Braga Brothers plumbing and heating are true professionals. I don't often write reviews, but Alex and his team were fantastic and I wanted to share my experience. They returned my phone call promptly, and they showed up right on time to do the work. Alex Braga answered all my questions and even had some other great ideas on how to save money with energy efficient products.
His crew was neat and very clean. They respected my home, and my time. Their pricing was very reasonable for such quality work. I have recommended Alex Braga to my friends and they are glad I did. It is so difficult to find honest, licensed and insured people on the Cape. Look no further, these are your new go-to guys for any plumbing or heating needs.
Thank you for your great work.
Patti Higgins Karas

Alex D.

Had a problem with our Navien tankless water heater that was just over one year old. Started making lots of noise and vibrating. Tried to reach the original installer to no avail- they did not respond to emails, phone calls, voice messages. Looked up certified Navien dealers that would be local to us and found Braga brothers. Not a whole lot of reviews but was there sounded good. I called and got a very pleasant and professional response. Braga arranged to have someone come out just a few days later (this was not an emergency). At first, the technician could not figure out what was wrong but he persisted and found and fixed the problem. He too was very professional and friendly. I later had some questions about the invoice, wondering if the work would be covered under warranty. It was not. I have to say that my dealings with Alex Braga and his office staff has been wonderful. I definitely would recommend this company- knowledgeable, professional, friendly service!

Rich L.

Braga Brothers recently installed new heating and air conditioning in my Nantucket beach house. I chose this Cape Cod based provider over several Nantucket based providers, despite the distance from their base in Cape Cod.

I had called a half dozen Nantucket-based providers and a dozen or so Cape Cod based providers. Only 3 of the Nantucket providers bothered to return our repeated calls and only 2 got around to giving us bids. Of the dozen Cape-based companies, only 6 returned our calls and only 2 others bid on the job. These other bidders ended up providing little detail or advice to help in decision-making. Instead others acted as though they were put off by any questions or requests I had to break out the numbers or even tell me which particular equipment was included in the price. Obviously that was exasperating.

Braga also showed good faith by making the trip over to the island at their own expense, whereas others charged us up front for their bid and travel expenses. Their bid came in 20% cheaper than the Nantucket HVAC providers and included the advantage of providing us specific subcontracted costs of the electrician, which other bids did not.

Despite the lower costs, from the beginning Braga provided me more personal service with quick response times to phones calls and emails. They also provided more detail on equipment costs and choices, various setup options, breakdown of costs of labor versus equipment. I was able to speak directly to both of the Braga brothers and several other employees. They were user friendly.

Another advantage is they were very specific compared to others in giving a narrow, 3-day window to complete the job, while others were suggesting weeks of variance in their install schedule. In the end they got it done in a day and half, on budget.

The job itself was always going to be difficult because of an older house with dated ductwork, old rusted equipment to remove and a tight crawlspace with a very tight entrance. Braga's guys were able to dig out the crawlspace to work the equipment in at an angle and adapt the newer equipment to the older ductwork.

They also coordinated well with our landscaping staff to install the outside condenser in a way that minimized changes and costs to existing landscaping and hydration works.

Anderson R.

This company was by far the most efficient and professional company I've ever had. I had called out to 5 plumbers and they were the only one that called back and came within less than an hour!!! The staff was the most understanding and very efficient and worked on a timely fashion and extremely clean left no mess. The owner himself called to see how satisfied I was with the work no owner ever does that!!! Very pleased and highly recommend Braga Brothers to do any plumbing work they were absolutely amazing!!!!!

Hyannis P.

They are very nice people, clean and they know what they are doing
If you looking for NO headache on job Those are guys you looking for
Thank for your nice work on my home.
Roberto