Boyle Plumbing and Drain Cleaning

Jared A.

Not surprised to see so many 1-star reviews.

We didn't have heat in our house for over a month. Our home warranty company dispatched Boyle to our house after another HVAC vendor had installed a new boiler HVAC guy thought we had a separate plumbing issue. When Boyle arrived, technician said everything looked fine with out performing any diagnostics or check up on the system itself. Despite me telling him the entire background story and asking him to check the boiler and associated plumbing, he did nothing except call the manufacturer to check on an error light which ended up not being an issue.

Fast forward 1 week - still no heat! Boyle said they would send a technician to my house again. When they didn't show, I called the office. Office basically said they refused to come since my warranty company wasn't going to pay them. Fair enough. I then simply asked to have technician call me so I could explain the situation. Did I receive a call? Nope!

This company seemingly has no concept of customer service or just regular decency. I understand there was an issue receiving funds from the warranty company, but would think I deserve a call at the very least, to say you won't be coming.

Maria S.

I, too, like Greg B, saw the bad reviews, and was initially tempted to ask my home warranty company to send out a different provider to take care of our toilet problem and faucet mechanism leak. (We had water gushing up from under the toilet each time we flushed it.)

I decided to give Boyle a chance, and they really did come through for us. They were slightly slow getting back to us, but it was over the New Year's holiday, and we did not have an emergency situation.

Once the appointment was made, a technician named Sean came promptly, and at the top of the time window given. He was personable, courteous and professional. He stayed ""on task"" and had minimal impact on our household.

He had all of the equipment and supplies needed on his truck and took the time to clearly explain the problem and how he resolved it, educating us on how our equipment worked. He took good care to prevent any damage to our home and cleaned up immaculately!

I am very happy with the service we received and would not hesitate to allow my warranty company to send Boyle Plumbing out to do a job again.

Tracy C.

Worst experience ever. Only gave them one star because I had to.

I was told on a Fri we needed a new water heater. Someone was to call us to set up an appt. I called the next Thurs to find out what was going on and was told we had an appt scheduled that day from 10-2. When I asked who made the appt I was given attitude.

Sat home from 10-1:15 and received a call that they were running late and it would be more like 3.

At 3:30 received a call from tech letting me know there was no way he would make it and that he had me scheduled for 9-1 the following day.

I apparently have nothing better to do with my vacation time from work then sit around waiting for Boyle I guess.

They did not show up for their appt the following day so we asked for a new plumber.

The new plumber fixed the temperature gauge for $200 and 20 min the same day...anyone surprised that we didn't actually need a new water heater?!

Greg B.

I recently had Boyle out to the house for a water heater repair covered by our home warranty. After reading the reviews, I was prepared for a horrible experience, however in reality what I experienced was much different. The technician came out and diagnosed the problem, got the approval from the home warranty the next day, and then came back to replace our water heater. Overall I had a good experience with Boyle.

T B.

Actually, zero star.
AWFUL! AWFUL! Extremely unethical and dishonest! I question whether they're properly licensed.

As others who have posted here, we were referred to Boyle by AHS. They came out 2 years ago and insisted they couldn't unclog our plumbing and talked us into installing a new clean-out ($1000). We've had more trouble with our plumbing in the last 2 years than we've ever had since owning our home. We've since discovered that they installed the clean-out pipe unevenly so that water backs backwards into the house instead of out to the street. They also tried to talk us into installing a water regulator, saying that without one, our pipes would burst. We had one already. He just didn't know where to look. He looked for it in the backyard; water regulators are usually installed at the front of the house.

Today, sadly, AHS had no plumber other than Boyle to service us. So we had no choice but to call them. The guy who came out looked down the clean-out pipe, cringed, muttered, ""I love my job...I love my job...I love my job,"" then asked for gloves and proceeded to snake the clean-out like he'd never touched plumbing before. After a couple of minutes, he said he couldn't unclog the pipe because of excessive roots. He called AHS and reported this, so of course, AHS denied our claim. He told me that even though AHS won't cover the service, he can still try to snake the pipe for $250. I asked to see the roots. He uncoiled a bit of the snake and showed me a small sliver,1/4 of an inch, of hair (it wasn't even roots)! I was appalled. It was obvious that he was embarrassed so he said there were more roots embedded further down the snake, so of course, I asked to see that. He uncoiled, and uncoiled, and uncoiled...nothing! He totally lied to get us to pay more.

Needless to say, I have a complaint in to AHS and they've agreed to send out another plumber for a second opinion.

Anne E.

Worst customer service I've encountered in a long time. Our home warranty assigned Boyle Plumbing to us to fix a few different things. Boyle does not return calls, does not show up on time and does not fix the problems properly. First they sent out someone to fix the plumbing problems we had only this guy tells us he is only here to figure out what the insurance will cover and someone will call us tomorrow to set up a time for the actual repairs.

Nobody called for a few days so we called. The woman in the office said she would have someone call us back that day. No return call. We called again two days later, she then tells us SHE will call back that day, but does not. We call again, finally get an appointment set up for four days later. The plumber shows up without the parts has to go to the store to get them. Finally comes back with parts for only one of the jobs and promises us he'll make sure someone calls us the next day to set up an appointment to fix the fourth job.

Nobody called. We called AGAIN, finally get an appointment set up for four days later and they tell us someone will be at our home between 7 a.m. and 10 a.m. Nobody showed up so we call again and are told the plumber will be here between 1 p.m. and 5 p.m.

Of the two things that were ""fixed"" one is still not properly fixed and we are no longer going to wait for this company.

Deborah G.

Referred to Boyle from American Home Shield. Came out and for $75 used an auger. Told me that the toilet flushed 10 times properly. Next time I tried to flush the toilet it didn't work, exactly the same as before the ""repair."" Boyle also told me that further repairs wouldn't be covered by AHS so I should call Boyle directly and pay them full price directly and not deal with AHS. Total scam. There is no reason this would not be covered by my policy. Called AHS who wanted to send Boyle out again to do the work. When I told AHS that Boyle has an ""F"" BBB rating and asked why they would want to send them out to me again after they tried to scam me, they told me they use on customer ratings to select service providers. I will go through credit card to dispute the $75 charge and cancel my useless AHS policy.

J J.

Boy, between American Home Shield and Boyle Plumbing, two of the worst companies I have ever done business with. Boyle really takes the cake. They NEVER show up on time, more than likely will cancel the day of your appointment and also more than likely will order the wrong parts and damage any existing plumbing you may have. Their response to my question of why they are canceling the third appointment in a row was that since I was with American Home Shield, I was not a priority for them. When they do show up, they do poor workmanship using the cheapest parts they can find which always break soon after they are installed. DO NOT DO BUSINESS WITH THEM. YOU WILL BE THROWING YOUR MONEY AWAY. They do not care about you, whether your house is under water or raw sewage is leaking in your house. This goes for American Home as well. They have no care to get your issue fixed. Be thee warned. I can't believe I have to give either of them a star. You guys need to upgrade your rating system.

Jo D.

We just had the most pleasant experience with a very helpful service technician, Rich from Boyle Plumbing. He was friendlly, knowledgeable, and went the extra mile to try and solve our drainage problem. Thank you so much Rich!

Ian J.

What a joke of a company. Do not use!!! I called them out for a blocked toilet, the first person arrived on time and spent 4 hours trying to unblock the toilet. He did not have the correct equipment and had to go to the local hardware store to buy the equipment. After four hours, much of which was spent on the phone with his ""supervisor"" a second person arrived to help. The two of them spent another hour trying to clear the blockage and then gave up. They then told me that to clear the blockage they needed to do an extra $1,100 of work. I declined an dcalled another plumber who arrived the following morning and cleared the blockage in under an hour.
Once again, incompetent rip-off artists.