Boulden Brothers

Sashikala D.

The 2 stars are because their initial tecnician was actually smart, and nailed down the issue, but he doesnt work for them anymore.

They dont have an overall expert to figure out issues. I had a damp ceiling issue which could a plumbing or a hvac issue. Despite explaining the problem they first sent a plumber who was actually quite smart, who mentioned that there wasnt an obvious water issue, most likely a ac condensation issue. He wanted us to open up the ceiling so he could come back and troubleshoot with the ceiling open. I paid $99 for the initial troubleshooting. When I called back after the ceiling was open, though I specifically asked for the same person, they didnt tell me he had left, they sent a plumber again! Even though I had explained that it could be a hvac issue. Of course the plumber found no water issue, and now they want to charge me $99 again for a hvac person to come over and take a look!
Boulden, please listen properly to the customer and send out an appropriate technician. We are not experts to call the exact technican whether its a plumber or something else. It's your job to figure out where the issue is in the initial $99 we pay you and provide a quote.
My observations:
The schedulers and the technicians and the managers are not at all in sync. Big communication gap.

No continuity to the customer They just want to keep scheduling and collecting money.

They just have great ads and slogans. Change your slogan Boulden. You do not do it right the first time. In fact you cant even figure out whats wrong the first time.

Dont fall for them, like we did.

I have no confidence anymore in their expertise or knowledge, so im going to someone else. Wtite down $99 and the waste of time of having to take off from work twice for nothing, as a lesson learned..

Lynn C.

Do not use Boulden. They wanted to charge $47,000 to replace a sewer line that another plumber did and more for around $13,000.
Now my kids, who had a brand new system installed two years, quit and had to be totally replaced. Today, after coming home from vacation, the system is still not working correctly and they are on a ""Waitlist"" to get it repaired AND Boulden wants to charge them a service fee on top of that!
Consider yourselves warned.

Katrina F.

I feel they sold us on totally unnecessary contracts for inspections so they could decide something is wrong. By diagnosing another serious problem, they could make some more money off of us. I'm convinced that's all it is.

Kitty F.

The problem is, we did not request a service!

over a year ago we were having problems with our air conditioning and opted for Boulden Brothers to replace it with a brand new unit.

That was good except that we signed up for some kind of service agreement that lasted at least a year that we're not even sure what we were getting, but it was more of an annoyance than anything else two hours in our home for what never seemed necessary.

This went on for an entire year men and women coming in and out and what was surely time-consuming each and every time we were told we had some major problem that was gonna cost some big money and we believed it and we paid it


That brings me to today. Today I was notified in a text message that Boulden Brothers was on the way I didn't recall asking them to come. After two hours of wham bang I was told. What expensive thing I was gonna need next and I said please just leave. Please just let me sign the papers and you can go and I want to cancel this service.

I called the office and canceled the service and it was just minutes later. I got an email for another bill for what? I'm not paying it.

Liz F.

Bolden Brothers charged my 89-year-old widowed mother $577.00 to install an unknown brand, shoddy kitchen faucet they provided, and assured her it would last for years. Approximately 1 year later, the neck cracked off like a plastic toy. The manager Walt said ""It's not our fault"" the faucet broke and said it was two months out of warranty (!). He said she had to pay another $277.00 for them to remove their broken faucet and install another one.
Her Moen faucet lasted 55 years -- 55! -- yet after 1 year the Boulden Brothers-provided faucet broke in half. Grand total for a kitchen faucet by them: $854.00.

Marion F.

They installed a defective kitchen faucet from their truck and assured me the no-brand faucet would be good for years. It cracked and fell off after 1 year and 2 months--just 2 months after warranty. Boulden Brothers refused to stand behind their faucet and work and said I have to pay another approx. $300 to remove their defective faucet and install a new one I bought (Moen).
The manager told me ""It's not our fault."" My previous Moen faucet lasted 55 years.
Extremely disappointed in them. I joined as a ""Boulden Buddy"" last year where I paid a monthly membership fee, but I have cancelled my membership. I no longer want to be their ""buddy"" if this is how they treat people. I am 89 years old and widowed.
--Marion F., Wilmington

George H.

Was on their annual plan costing $22/ mo. Had them clear plugged drain which took them about one hour. They charged me $540. Ridiculous, I'm dropping them immediately.

Keith R.

I was SHOCKED at how high their price was to snake a mere 20 foot pipe which was 2 inches in diameter...$600.00...or $30 a foot...REALLY !!! Do yourself a favor and shop around, you can't do any worse than these outrageous prices.

Dorie H.

We waited 5 months for our water heating project to be completed and in spite of numerous calls that were not responded to we finally had to cancel the project. We also had paid for their Home Guard Plan hoping to bring down the cost--we never got to use it. I doubt we will get our money back.

The ladies that answer the phones at the company are wonderful, as are the service men that come out--it is a shame they work for such a badly run company.

Robert H.

Appointment scheduled for today from 8:00 AM - 12:00 PM for HVAC repair. Took off work to wait from them. No show or call. I called and was told they would not be able to help me. They came out last month and charged me for repair and now this month they decide they can no longer help. Again, appointment was scheduled and no call or communication to say they would not be coming. Very unprofessional!