Boulden Brothers

Nicole N.

This was the biggest rip-off that I've ever seen. After 3 visits and money spent for a problem never corrected, they had the nerve to ask me for more money for a ""potential"" solution. Never again!....Plus, they keep trying to sell service plans & other misc. equipment vs. getting to the root of my problem....

CA S.

Ya, no thanks...
Called b/c I have a clogged toilet/plumbing. Although 24hr emergency service is advertised the message was ""sorry, not today and we'll TRY to fit you in tomorrow. I'll go elsewhere.

Stephanie B.

I have been a customer of Boulden for 6 years and before they came Boulden Brothers, they were fantastic. We had the best tech, Victor, that came every time, knew or names and never pressured us into anything we didn't need. Two years ago, our AC unit went out and we purchased a new AC and furnace and opted for the second tier option. We service our unit every 6 months to keep everything in tip-top shape. After we purchased our unit, many things changed with the company. Our favorite tech quit, we got a different tech every time and each one was always new. Today, we had them out for furnace servicing and mentioned that the fan wouldn't circulate air all the time, only if the furnace or AC came on. The tech claimed that our circuit board was shot and we would need a new one at the sum of $750. On a two year old unit? And he didn't have the part to fix it today (not that we would have let him) We promptly called the service manager, Maurice, and learned that Boulden 1) doesn't care about customers, 2) doesn't care about keeping customers. They claimed that since we did not sign up for their overpriced no worries service plan that we didn't have a warranty on our unit. Please note that we did have the service plan that costs $15/month. Yes, without their more expensive servicing plan, our warrant on manufacturers warranty was void. Maurice wasn't willing to do anything to keep us as customers and passed us along to leave a message with the service manager. We have yet to hear from him. It was shocking to me that this company would not stand behind the equipment they sell. Then we called one of their competitors to get them out to verify the problem. While talking to this company, they said we should call the manufacturer to see if we had a warranty. We called Amana and they verified that we had a 10 year parts and labor warranty. Please heed the warning that Boulden does not care about customer service and lies about warranties. If you purchase a system through them and they claim that you don't have a warranty unless you buy their overpriced service plan, they are lying. Do not make the same mistake that we did by using Boulden. It is not the same company that it was in 2013.

Bob D.

Way Way too much money for a 5 foot piece of pvc joined to the existing pipe. 2 hours work kind of a difficult break made where the old pipes joined. $668..........i'm 64 and wasn't paying close attention. Got robbed. Nice guy and proficient plumber but DANG. Totally beware of the great white circling you.

May S.

Do NOT sign a long term propane contract with them. Once they have you, you'e stuck and then it doesn't matter how they treat you. And definitely don't let them bury one of their tanks!

Been a customer since 1997 for propane. They used to be good, but things have gone downhill. This year it's so bad I need to discontinue service; they leave me no choice. I've left emails and voicemails. I'm promised calls back that don't happen. I was threatened to have my propane service shut off and tank removed with just a few hours notice on aug 7th 2015 if I didn't immediately go home, scan in the updated contract, and email them a copy. Even know they had a copy in the postal mail. And even know I called wed the 5th to offer to email a copy, and nobody got back to me with where to send it.

On Aug 10th I was promised a call back within ""2 business days"" by the owner or someone who had spoken to the owner to resolve all the problems with my account. It's Aug 19th and I still haven't heard anything from anyone.

But they did have time to send a tech by today to put a lock on my tank so I don't ""buy propane elsewhere"". I don't want to break contract. I just want someone to return my #$@#$ phone calls.

At this point just sell me the tank or remove it. I'm done with giving you 2nd, 3rd, 4th chances.

When a company is selling something essential that people must have to heat their homes, heat water, and/or cook, it's not ok for them to lock someone into a contract and then simply stop returning phone calls and take zero responsibility for frequent ""misunderstandings"".

Chana R.

They do not pay employees for all their work and don't even give them pay stubs. I think they just wing it! Not trustworthy.

Jon G.

I called for electrical service on a residential home. They denied me service because I was a contractor. Very suspicious that they would not help me out and do any work...

Walt S.

Total ripoffs! Charged over $1000.00 for 30 minutes fixing a leak for my wife while i was out of town. They are con artists and not to be trusted. I later described the situation to another plumber who said one fourth the charge would have been plenty. I talked to a lawyer but they have the unsuspecting victim sign a work order at the exobitant rate so no legal recourse. Stay away and get a real plumber.

Westminister S.

Was told I needed a whole new inside and outside hvac unit 5-7k. Had a second opinion thank god. It was a $1 fuse. SCAM RIP OFF ALERT

Eric R.

Repairman came to my home to inspect my heater for a buyer of my house. I repairman charged me $310 to tell me I have to replace a part. He said if I get it fixed now it will cost $800 if I do it later it will cost $1000. I told him to leave and got a second opinion. The other company found nothing wrong with my unit, and the $800 part that Boulden want me to replace was only 3 years old and in working order. DONT USE THESE PEOPLE, they will lie and try to trick you spending money on repairs you don't need.