Boulden Brothers

George H.

Was on their annual plan costing $22/ mo. Had them clear plugged drain which took them about one hour. They charged me $540. Ridiculous, I'm dropping them immediately.

Keith R.

I was SHOCKED at how high their price was to snake a mere 20 foot pipe which was 2 inches in diameter...$600.00...or $30 a foot...REALLY !!! Do yourself a favor and shop around, you can't do any worse than these outrageous prices.

Dorie H.

We waited 5 months for our water heating project to be completed and in spite of numerous calls that were not responded to we finally had to cancel the project. We also had paid for their Home Guard Plan hoping to bring down the cost--we never got to use it. I doubt we will get our money back.

The ladies that answer the phones at the company are wonderful, as are the service men that come out--it is a shame they work for such a badly run company.

Robert H.

Appointment scheduled for today from 8:00 AM - 12:00 PM for HVAC repair. Took off work to wait from them. No show or call. I called and was told they would not be able to help me. They came out last month and charged me for repair and now this month they decide they can no longer help. Again, appointment was scheduled and no call or communication to say they would not be coming. Very unprofessional!

Andrew S.

My furnace was not working properly, and called Boulden Brothers for a repair/replacement. When I had not heard from Boulden Brothers by the end of the day, I called another company for an appointment. After the appointment with the other company the next day, I finally got a call back from Boulden Brothers. Without knowing it, apparently I was put on a Do Not Service list over a $19 charge for some home warranty program that did not go through because of an expired credit card. Fine. They'll get the $19, and the purchase of a new furnace will be made elsewhere.

Kim Y.

Not impressed. We paid for a Heating checkup in October on a system that was installed 3 years ago. We woke up with no heat on November 19th. We cannot get anyone from Boulder until Tuesday 22nd. It's still under warranty, but we have to pay $99, plus whatever they tell us is wrong. Would love to know if this is something that happens to other disabled/seniors. I won't recommend you to ANYONE.

Nina J.

This review should have been posted for a while but it's better late than never; I needed an extra outlet to be installed for my treadmill in the basement they came and look at it and said to me that to put in 1 outlet it with cost me $495 dollars yes to install 1 outlet I repeat $495 I ask the electrician if I hear him correctly, he said yes so I smiled took my tablet and told him to hold on a moment, did some more research and found out that it should not be anything over $200 I send him on is way out the front door, after I pay him $99 for 10 minutes of waisted time I realize he did not come with any intention to do any work but to collect $ 99 for looking around. That is what their Customer Service looks like. Should never recommend this company to no one! They are a ripoff so disheartening and dishonest people.

Kaveh D.

I amde an appointment 48 hours prior to the service call. I was told it would be between 12 -5PM, with a call 30 min. before arrival of the tech. I took of work and was home from 11 to 5, no one showed up, no call. when I called them they said the service call was canceled. lousy service at best. learn from my mistake for not paying attention to their rating and call someone else.

Gary C.

I gave 3 stars because the plumbers were able to fix a plastic pipe leak successfully in a half hour. However the charged me 676.00 dollars, which I feel was excessive. The water was coming thru a pin hole leak down on my
furnace/ac unit. I needed to get this fixed to avoid damage to my furnace. I
am 72 years old with bad knees and can not climb a ladder. They gave me an
estimate 875.00 which was a shock They indicated that there could be more
than 1 leak, because there was water all over the pipes. They would only subtract the 99.00 dispatch fee if I agreed to get the work done. I thought the
estimate was way to high but I agreed because I needed to get it fixed. I feel this was a form of price gouging. If you hire Boulden Brothers be prepared for a big bill. This service was done at my home in North East MD on 6/10/22. My AC has not worked since the leak, but i will not be calling Boulden. I can't afford them.

Og N.

Everyone was nice to work with. Unfortunately I did not use them as they quoted an extremely high price to replace a toilet - Quoted me over $600 to replace a $200 toilet (retail). So basically wanted to charge $400 in labor/fees. Way too much for a 45 -60 min job. Worst part is they charged me $99 to come out and give me that crazy high estimate. If possible know the reasonable cost range of the job and work with someone who will at least give a ball park (non binding) estimate over phone instead of charging you for it.