Boulanger's Plumbing & Heating

Sarit S.

Heat broke the day before Thanksgiving weekend. Fast, courteous crew came and had us back up and running within 24 hours. Great service!

Joan G.

INCOMPETENT SHYSTERS!!! Gouge customers, poor - if not deceptive - diagnostic abilities and overcharging!!! Repeat visits to fix what they failed to fix on the first two visits and charge for service calls each time! Used them in past to service rental properties & without incident so thought I was in good hands. After being a loyal customer giving them repeat business over multiple properties, they decided to take advantage of me this time and charge me for 3 service calls - within days - totaling in excess of $1200 for boiler repair, and I still have no heat. Invoice had no breakdown of parts vs. labor, etc. Rip off plus Absolutely no accountability or responsibility or guarantee of their work. HORRIBLE, DISHONEST OUTFIT & JOHN, THE OWNER, IS THE WORST ONE OF THEM ALL. Absolutely adamant and no regard for loyal customers. Used them way back in early 2000 and seem to recall they GOUGED me on the price back then too; I shouldn't have ever given them another chance. NEVER AGAIN!!! Just had a real, skilled, honest plumber in to diagnose and problem had nothing to do with what they ""fixed"" -- totally incompetent @ Boulanger!!!

JoAnne R.

Labor Day weekend and we managed to break a pipe doing a little home improvement. Ouch. John from Boulanger came over and fixed it quickly. Even fixed an existing crossed pipe issue. Highly recommend.

Irving W.

Good customer service. They kept in good communication with me during our project. When one of the guys gave us a undesirable outcome, the boss made it right without hesitation.

Ron D.

Since I've been waiting literally for weeks for an explanation of charges on my invoice from Boulanger's Plumbing, I thought I would pass on my experience and warn others of their unethical business practices.

I had Boulanger's Plumbing come to my home to repair a leaking tub faucet. This is a repair that I have done myself in my old home, but the set up in my new house was significantly different. I went as far as I was able on my own and then decided to call a professional, so that I didn't inadvertently cause damage and make a minor repair into something major.

The plumber came out and the problem was exactly what I expected. The packing (the small rubber washers) had deteriorated and need replacing. It took him about 10 to 15 minutes all together to do the job. I received my bill and was charged a full hour of labor, $110, which I was expecting. This is a pretty standard practice for most plumbers. What I had a problem with was that I was charged $47.25 for ""Materials and Equipment"". The parts that were installed, two small rubber washers and two small springs, cost between $5 and $7.

I called Boulanger's office for an explanation and was told that I would have to speak to the owner because he was the only person who could explain the charges. I waited 2 business days with no phone call, so I called again. I was then told that all invoice questions were answered in writing and I would get an explanation in the mail, which I did.

""We want to address your concerns regarding the material cost included in your invoice. The cost of materials and equipment includes $7.50 for equipment (tools and sundries). Also, our minimum charge per hour is $142.50, however we only charge $115.00 for our Easthampton customers.""

So, the $47.25 includes $7.50 for equipment but there is no explanation of what the other $39.75 is for. Also, I was charge $110 for labor not $115. This prompted a call back for further explanation. I was told over the phone that ""You should be thankful because we could have charged you more for labor, but we didn't."" No. You either have a local rate or you don't. That has absolutely no bearing on the fact that you have overcharged me by almost $40 for parts. You don't get to claim a discounted local rate and then deliberately overcharge for parts to make up the difference.

I was told I would get another written explanation and, of course, I did not. After waiting for over a week, I called and was told I would have to leave a message for the owner. Needless to say, he also refuses to return my phone call. I would strongly recommend that you avoid this company at all costs. You will be overcharged and if you try to get an explanation of invoiced charges, they will simply ignore your request.

Scott M.

Never had a bad experience. Came out this past winter when I had to shut my water off and my pipes were at risk to burst, even when they technically had no one available. Still charged me at the normal, non-emergency, rate.

David O.

Ripoff! 22 miles to my house. Cleaning & check of 5 year old LPG furnace, using filters that I supplied. Just over 1/2 hour to complete the job. $275.00!! They won't be servicing us again for sure.

Kate C.

Did very bad work on some waterers in my horse barn. Cut a pipe in a way they shouldn't have. 4-6 weeks later leaking. Didn't respond to my calls. Then, told I'd be contacted, but I wasn't. So I called them again, spoke with someone of seniority who clearly had no idea what the technician had even worked on. Very defensive and terrible tone on the phone. Talking to me like I didn't know what I was saying because I'm a woman. Yet, he hadn't even come out to see what was going on, so how does he know? Not to mention they over charged me for the first initial visit in the first place (shame on me for paying). I will NEVER use this company again, not only do they do poor work, they do not understand customer satisfaction, nor the decency to speak to other human beings politely.

Rick B.

We've been a customer for several years. Excellent company with very good, experienced people. They are responsive, professional, and creative problem-solvers. Good communicators. Highly recommended.

Liz L.

We had several annual heating system maintenance done by Boulanger's and have been extremely satisfied. We have also used them for emergency repairs. We experienced them to be responsive, timely, and knowledgeable. Highly recommend Boulanger's!